CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Switzerland, Geneva Status Page

Germany, Frankfurt Status Page

Germany, Dusseldorf Status Page

Australia, Perth Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Manila Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

United Kingdom, London Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

Egypt, Cairo Status Page

Turkey, Izmir Status Page

Mexico, Monterey Status Page

[MTY] Intermittent vDirector Connectivity Issue
Update - CloudSigma would like to inform you that we are still working on resolving the VMware accessibility issue in the Monterrey region.

We will keep you posted!
Jul 01, 2025 - 16:52 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the VMware accessibility issue in the Monterrey region.

We will keep you posted!
Jul 01, 2025 - 06:30 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 30, 2025 - 11:02 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 29, 2025 - 20:44 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 29, 2025 - 06:25 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 28, 2025 - 13:50 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 28, 2025 - 04:09 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 27, 2025 - 07:33 UTC
Update - We would like to inform you that we are still dealing with VMware issues in the Monterrey cloud region.

We will keep you posted.
Jun 26, 2025 - 17:32 UTC
Update - We would like to inform you that we are still dealing with VMware issues in the Monterrey cloud region.

We will keep you posted.
Jun 26, 2025 - 11:50 UTC
Update - CloudSigma would like to inform you that the problem with the VMware platform in the Monterrey cloud region is still ongoing.

We will continue to provide updates.
Jun 25, 2025 - 12:06 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 24, 2025 - 22:33 UTC
Update - We are continuing to investigate this issue.
Jun 24, 2025 - 13:13 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 24, 2025 - 13:13 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 24, 2025 - 03:52 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 23, 2025 - 12:50 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 23, 2025 - 06:50 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 23, 2025 - 05:01 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 23, 2025 - 01:01 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 2025 - 14:32 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 2025 - 12:56 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 2025 - 08:55 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 2025 - 04:10 UTC
Update - We would like to inform you that the issue is still being investigated.

We will keep you posted.
Jun 21, 2025 - 23:28 UTC
Update - We would like to inform you that the issue is still being investigated.

We will keep you posted.
Jun 20, 2025 - 10:30 UTC
Update - We would like to inform you that we are still working on resolving the VMware issues in the Monterrey region.

We will keep you posted.
Jun 20, 2025 - 05:22 UTC
Update - We would like to inform you that we are still working on resolving the ongoing VMware accessibility issue in the Monterrey cloud.

We will keep you posted!
Jun 19, 2025 - 16:17 UTC
Update - We would like to inform you that we are still working on resolving the ongoing VMware accessibility issue in the Monterrey cloud.

We will keep you posted!
Jun 19, 2025 - 07:04 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 19, 2025 - 02:56 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 18, 2025 - 22:13 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 18, 2025 - 13:22 UTC
Update - We would like to inform you that we are still working on resolving the issue in the Monterrey VMware platform.

We will keep you posted.
Jun 18, 2025 - 08:38 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 18, 2025 - 04:51 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 18, 2025 - 01:33 UTC
Update - Our Operations team continues to work diligently to resolve the issue. We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 17, 2025 - 19:23 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 17, 2025 - 16:26 UTC
Investigating - We are currently experiencing an intermittent connectivity issue with the vDirector portal in Monterrey. From some networks, the panels are loading slowly or not at all, while from others, there are no issues with connectivity. The issue appears to be network-specific, so it may not affect all users.

Our Operations team is actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 17, 2025 - 13:16 UTC
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dusseldorf Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
99.96 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
99.96 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
99.98 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.94 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
99.99 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Cairo cloud ? Operational
90 days ago
99.88 % uptime
Today
Izmir Cloud ? Operational
90 days ago
100.0 % uptime
Today
Monterrey Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[CRK] Power Maintenance Jul 5, 2025 01:00-10:00 UTC

CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Clark cloud location. During the maintenance, our partners will carry out preventive upkeep on the electrical system to ensure the stability, availability, and reliability of the data center's infrastructure.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Posted on Jun 28, 2025 - 03:33 UTC

[CRK] Power Maintenance Jul 5, 2025 01:00-10:00 UTC

CloudSigma would like to inform you that we are going to perform scheduled Power maintenance in the Clark cloud location. During the maintenance, we will conduct an intrusive activity on the Medium Voltage Switchgear system to verify the reliability and efficiency of the cloud's power infrastructure.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Posted on Jul 02, 2025 - 10:18 UTC

[FRA] ISP Network Maintenance Jul 7, 2025 08:30-12:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will be upgrading the network management stack for one of their network cores

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Posted on Jul 03, 2025 - 10:47 UTC

[FRA] ISP Network Maintenance Jul 8, 2025 08:30-16:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will be upgrading the network management stack for one of their network cores

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Posted on Jul 03, 2025 - 10:47 UTC

[CAI] API Server Maintenance Jul 8, 2025 09:00-11:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location. During the maintenance window, we will be upgrading our automation processes to improve efficiency and reliability.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 01, 2025 - 03:00 UTC

[FRA] Hardware Maintenance Jul 8, 2025 10:00-11:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Frankfurt cloud location. During the maintenance, we will replace a faulty drive in one of the nodes sustaining the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 01, 2025 - 00:16 UTC

[MTY] Hardware maintenance Jul 10, 2025 02:00-03:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Monterrey cloud location. During the maintenance, we will be replacing a faulty drive supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 03, 2025 - 16:35 UTC

[ADB] API Server Maintenance Jul 10, 2025 17:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Izmir cloud location. During the maintenance, we will apply software upgrades to our backend system

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 03, 2025 - 01:43 UTC
Jul 4, 2025

No incidents reported today.

Jul 3, 2025
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location. During the maintenance, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 3, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location. During the maintenance, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 02:52 UTC
Jul 2, 2025
[LON] Packet Loss
Resolved - CloudSigma would like to inform you that we have successfully resolved the packet loss issue in our London cloud.

Please note that there was no impact on any running VMs during this incident.
Jul 2, 20:55 UTC
Investigating - Cloud Sigma would like to inform you that we have experienced major packet loss for about 5 minutes.

Please be aware that there is no impact on any running VMs
Jul 2, 16:56 UTC
Jul 1, 2025
[DUS] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance at our Düsseldorf cloud location was successfully completed within the scheduled timeframe. During this maintenance, we installed additional equipment aimed at enhancing the reliability and performance of the cloud.

IMPACT: There was no impact on existing customers’ virtual machines, hosts, network accessibility, or any other running services.

We apologize for the delayed notification and appreciate your understanding.
Jul 1, 22:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Dusseldorf cloud location. We will use the maintenance window to install additional equipment with the goal of improving the reliability and performance of the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 27, 08:26 UTC
Jun 30, 2025
[HNL] Inaccessible WebApp interface
Resolved - CloudSigma would like to inform you that our WebApp in the Honolulu location is now available. The issue has been resolved after approximately 140 minutes of downtime. Thank you for your patience while we investigated and worked to resolve the issue.

Please accept our apologies for the inconvenience.
Jun 30, 21:30 UTC
Investigating - CloudSigma would like to inform you that the WebApp in our Honolulu Cloud is currently not accessible.

There is no further impact on already existing Virtual Machines, Drives, or other services of our services.
Jun 30, 19:11 UTC
[CRK] Network Outage
Resolved - CloudSigma would like to inform you that our WebApp in CRK location is now available! The issue has been resolved after approximately 8 hours of downtime. Thank you for your patience while we investigated and worked to resolve the issue.

Please accept our apologies for this inconvenience.
Jun 30, 18:48 UTC
Update - CloudSigma would like to inform you that the issue in our CRK location is still present. We wish to assure you that our team is still investigating the issue. We shall provide you with an update as soon as we are able.

Thank you once more for your patience and understanding.
Jun 30, 14:04 UTC
Investigating - CloudSigma would like to inform you that our WebApp in CRK location is unavailable. Our team is actively investigating the issue.

Thank you for your patience and understanding.
Jun 30, 10:37 UTC
[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the maintenance of our API server in Zurich has been postponed. We will notify you via a separate email once the new maintenance date is scheduled.
Jun 30, 09:53 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 03:44 UTC
[GVA] API maintenance
Completed - CloudSigma would like to inform you that the maintenance of our API server in Geneva has been postponed. We will notify you via a separate email once the new maintenance date is scheduled.
Jun 30, 09:29 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 03:55 UTC
Jun 29, 2025
Jun 28, 2025
[CAI] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. During the maintenance window, we upgraded our automation processes to improve efficiency and reliability.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jun 28, 19:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location. During the maintenance window, we will be upgrading our automation processes to improve efficiency and reliability.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 19, 03:48 UTC
[CRK] Power Maintenance
Completed - CloudSigma would like to inform you that the power maintenance of our infrastructure in the Clark cloud location was completed successfully. During the maintenance, we conducted intrusive maintenance to ensure the stable and continuous reliability and operational efficiency of the data center’s power infrastructure.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jun 28, 10:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled power maintenance of our infrastructure in the Clark cloud location. During the maintenance work, we will conduct intrusive maintenance to ensure the stable and continuous reliability and operational efficiency of the data center’s power infrastructure.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jun 21, 13:35 UTC
Jun 27, 2025
[FRA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 27, 20:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. During the maintenance window, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 20, 10:15 UTC
[DUB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 27, 20:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. During the maintenance window, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 20, 10:22 UTC
Jun 26, 2025
[LON] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the London cloud location. Software upgrades will be applied to our backend system during the maintenance.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 19, 07:11 UTC
[DUS] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, we have applied updates which improve the performance of the cloud.
Jun 26, 19:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Düsseldorf cloud location. Software updates will be applied to our backend system during the maintenance.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 19, 07:18 UTC
[DUB] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Dublin cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure. During the maintenance window, the Routers underwent a scheduled upgrade to enhance performance and reliability.
Jun 26, 14:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Dublin cloud. During the maintenance window, the Routers will undergo scheduled upgrades to enhance performance and reliability.

IMPACT:
There will be no expected impact on services during the maintenance.
Jun 20, 10:07 UTC
[HNL] Emergency ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Honolulu, has successfully performed the maintenance of their network infrastructure.

IMPACT:
During the time frame, the traffic was rerouted through one of our other lines. No impact was expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Jun 26, 00:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 10:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform an emergency maintenance of their network. During the maintenance, our provider will carry out a network infrastructure augmentation.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jun 24, 02:41 UTC
Jun 25, 2025
[GVA] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Geneva cloud location, was completed successfully. During the maintenance, we performed hardware optimizations in the cloud.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Jun 25, 21:42 UTC
Update - CloudSigma would like to inform you that we have extended our planned maintenance in our Geneva cloud location by an additional hour.
Jun 25, 21:12 UTC
Verifying - CloudSigma would like to inform you that we have extended our planned maintenance in our Geneva cloud location by an additional 23 hours.

Its new completion time is:
2025-06-25 21:00 UTC ; 2025-06-25 23:00 CEST
Jun 24, 16:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Geneva cloud location. During the maintenance, we will perform hardware optimizations in the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 12, 15:07 UTC
[CAI] Inaccessible WebApp Interface
Resolved - CloudSigma would like to inform you that all issues related to our WebApp in the Cairo cloud location have been resolved.
Jun 25, 19:40 UTC
Update - CloudSigma would like to inform you all of the issues related to our WebApp in the Cairo cloud location have been resolved.
Jun 25, 15:56 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Cairo cloud location.

Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
Jun 25, 12:28 UTC
[GVA][ZRH][DUS][FRA][DUB] Emergency Backup Service Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Backup Service has been completed.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to create any new drive backups.
Jun 25, 18:22 UTC
Update - CloudSigma would like to inform you that the ongoing Emergency Backup Service Maintenance in the Geneva, Zurich, Düsseldorf, Frankfurt, and Dublin cloud locations is being extended by an additional 2 hours.

No changes will be observed in the impact, which remains non-existent.
Jun 25, 16:03 UTC
Update - CloudSigma would like to inform you that the ongoing Emergency Backup Service Maintenance in the Geneva, Zurich, Düsseldorf, Frankfurt, and Dublin cloud locations is being extended by an additional 2 hours.

No changes will be observed in the impact, which remains non-existent.
Jun 25, 14:10 UTC
Update - CloudSigma would like to inform you that the ongoing Emergency Backup Service Maintenance in the Geneva, Zurich, Düsseldorf, Frankfurt, and Dublin cloud locations is being extended by additional 2 hours.

No changes will be observed in the impact, which remains non-existent.
Jun 25, 10:50 UTC
Update - CloudSigma would like to inform you that the ongoing Emergency Backup Service Maintenance in the Geneva, Zurich, Düsseldorf, Frankfurt, and Dublin cloud locations is being extended by two hours.

No changes will be observed in the impact, which remains non-existent.
Jun 25, 08:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance of the backup service in the Geneva, Zurich, Düsseldorf, Frankfurt, and Dublin cloud locations.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to create any new drive backups.
Jun 24, 17:28 UTC
[HNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel,) for about 10 minutes. Also, a brief interruption of the web interface occurred.
Jun 25, 12:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 11:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 18, 03:20 UTC
Jun 24, 2025
[CAI] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 24, 21:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 17, 03:22 UTC
[MNL2] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 24, 14:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila 2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 17, 03:34 UTC
[HNL] Emergency ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Honolulu, has successfully performed the maintenance of their network infrastructure.

IMPACT:
During the time frame, the traffic was rerouted through one of our other lines. No impact was expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Jun 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform an emergency maintenance of their network. During the maintenance, our provider will carry out a network infrastructure augmentation.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jun 23, 20:11 UTC
[TYO] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 24, 11:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 17, 03:07 UTC
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 24, 07:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jun 17, 02:55 UTC
[HNL] Inaccessible WebApp Interface
Resolved - CloudSigma would like to inform you that the issues with our WebApp in the Honolulu cloud location has been resolved.

Thank your patience and understanding.
Jun 24, 04:38 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Honolulu cloud location.

Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
Jun 24, 03:56 UTC
Jun 23, 2025
[LON] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 23, 20:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Jun 16, 04:08 UTC
[ADB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 23, 18:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Izmir cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Jun 16, 04:02 UTC
[MNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 10 minutes. Also, a brief interruption of the web interface occurred.
Jun 23, 14:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 14:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Jun 16, 03:56 UTC
[CRK] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 23, 12:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Jun 16, 04:18 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jun 23, 07:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:30 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Jun 16, 03:33 UTC
Jun 22, 2025
Jun 21, 2025
[CRK] Power Maintenance
Completed - CloudSigma would like to inform you that the power maintenance of our infrastructure in the Clark cloud location was completed successfully.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jun 21, 11:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Clark cloud location. During the maintenance, we will replace a private pole fuse in an electrical system.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jun 14, 00:46 UTC
Jun 20, 2025
[GVA] PaaS Maintenance
Completed - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS platform in the Geneva cloud location. During the maintenance, we upgraded our PaaS hardware to a newer generation.

IMPACT:
There was a potential for certain customers' PaaS containers to be restarted.
Jun 20, 22:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS platform in the Geneva cloud location. During the maintenance, we will upgrade our PaaS hardware to a newer generation.

IMPACT:
There is a potential for certain customers' PaaS containers to be restarted. Should this occur, we will reach out to the impacted individuals separately.
Jun 13, 15:37 UTC
[GVA] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Geneva cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure. Specifically, we adjusted the configuration of the new devices installed during yesterday's network maintenance.
Jun 20, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our Network infrastructure in the Geneva cloud. Specifically, we will be adjusting the configuration of the new devices installed during yesterday's network maintenance.

IMPACT:
No impact will be observed during the maintenance.
Jun 20, 11:55 UTC
[PER] API server maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 20, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
We will apply software upgrades to our backend system. There will be no service impact.
Jun 13, 04:17 UTC
[RUH] Unavailable PaaS Platform
Resolved - CloudSigma would like to inform you that the PaaS platform in the Riyadh cloud region is now fully operational.

We apologise for the inconvenience caused.
Jun 20, 05:44 UTC
Investigating - CloudSigma would like to inform you that we are experiencing an issue with our PaaS platform in the Riyadh region, which is currently unreachable. No impact on already running containers and services should be present.

We will keep you posted.
Jun 20, 04:37 UTC
[GVA] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Geneva cloud was successfully completed.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 20, 00:44 UTC
Update - CloudSigma would like to inform you that the planned maintenance of our network infrastructure in our Geneva cloud is extended by an additional hour.
Jun 19, 21:09 UTC
Update - CloudSigma would like to inform you that the planned maintenance of our network infrastructure in our Geneva cloud is extended by an additional hour.
Jun 19, 20:54 UTC
Update - CloudSigma would like to inform you that the planned maintenance of our network infrastructure in our Geneva cloud is extended by an additional hour.
Jun 19, 19:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Geneva cloud. More precisely, we will expand our network infrastructure by installing additional network devices.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 12, 14:28 UTC
← Incident History Powered by Atlassian Statuspage