CloudSigma Status

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 19, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:00 UTC

Update - CloudSigma would like to inform you that the planned upgrade of our API Server, previously scheduled for 2024-11-18, will be postponed to 2024-11-19.

IMPACT:
There will be no impact on already existing/running customers' virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 15, 09:53 UTC

Update - CloudSigma would like to inform you that the planned upgrade of our API Server, originally scheduled for 2024-11-07, will be postponed to 2024-11-18.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 6, 18:06 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Oct 31, 04:30 UTC

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

[RUH] Hardware Maintenance

Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Riyadh cloud location, was completed successfully. The maintenance aimed at the addition of a new rack to our deployment increasing the cloud capacity and resiliency.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Nov 15, 16:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will be working on adding a new rack to our deployment, which will increase the cloud capacity and resiliency.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Nov 8, 22:16 UTC

Nov 14, 2024

[CAI] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 14, 19:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 7, 03:20 UTC

[RUH] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 14, 17:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 7, 03:14 UTC

[PER] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 14, 12:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 7, 02:56 UTC

[SJC] API Server Maintenance

Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 14, 09:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:30 UTC

Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 7, 02:49 UTC

Nov 13, 2024

[LON] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Nov 13, 22:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location.
IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 6, 00:06 UTC

[RUH] Hardware Maintenance

Completed - CloudSigma would like to inform you that the planned hardware maintenance at our Riyadh cloud location has been completed. During the maintenance, we were expanding our equipment with the goal of increasing the cloud capacity and resiliency.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Nov 13, 20:48 UTC

Update - CloudSigma would like to inform you that we are extending the hardware maintenance by an additional 1 hour.
Nov 13, 19:56 UTC

Update - CloudSigma would like to inform you that we are extending the hardware maintenance by an additional 1 hour.

We thank you for the patience and understanding.
Nov 13, 18:49 UTC

Update - CloudSigma would like to inform you that we are extending the hardware maintenance by an additional 3 hours.

We thank you for the patience and understanding.
Nov 13, 18:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will be expanding our equipment with the goal of increasing the cloud capacity and resiliency.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Nov 5, 23:10 UTC

[CWL] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 13, 20:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cardiff cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 6, 00:27 UTC

[MNL] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 10 minutes. Also, a brief interruption of the web interface occurred.
Nov 13, 12:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 6, 03:39 UTC

[HNL] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 13, 09:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Honolulu cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 5, 23:29 UTC

[ZRH] Unavailable machines

Resolved - CloudSigma would like to inform you that the issue has been resolved successfully. The VM's display status is now working normally and as expected. During the issue, there was no degraded performance on the running VMs.

We apologize for the inconvenience caused.
Nov 13, 06:09 UTC

Update - CloudSigma would like to inform you that we are still investigating the root of the problem.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Nov 13, 04:20 UTC

Identified - CloudSigma would like to inform you that we are currently experiencing an issue with our API, which is impacting some of our compute hosts in the Zurich cloud location. Running machines are unaffected in terms of operation; however, they may display a status of "unavailable." This status may prevent actions such as stopping, starting, or cloning the machines. The issue occurs intermittently, lasting a few minutes at a time.

Our administrators are actively working to resolve this as soon as possible.
Nov 13, 02:25 UTC

Update - CloudSigma would like to inform you that we are still investigating the root of the problem.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Nov 13, 00:24 UTC

Investigating - CloudSigma would like to inform you that we are currently experiencing an issue with our API, which is impacting some of our compute hosts in the Zurich cloud location. Running machines are unaffected in terms of operation; however, they may display a status of "unavailable." This status may prevent actions such as stopping, starting, or cloning the machines. The issue occurs intermittently, lasting a few minutes at a time.

Our administrators are actively working to resolve this as soon as possible.
Nov 12, 21:19 UTC

Nov 12, 2024

[DUB] API server maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Nov 12, 21:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur
Nov 5, 06:21 UTC

[ZRH] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 12, 19:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 5, 06:43 UTC

[MNL2] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 10 minutes. Also, a brief interruption of the web interface occurred.
Nov 12, 14:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila 2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 mminutes. Also, a brief interruption of the web interface may occur.
Nov 5, 06:55 UTC

[TYO] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 10 minutes. Also, a brief interruption of the web interface occurred.
Nov 12, 12:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 5, 07:10 UTC

[RUH] Emergency Network Maintenance

Completed - CloudSigma would like to inform you that the emergency Network maintenance in our Riyadh cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Nov 12, 10:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance of our Network infrastructure of the Riyadh cloud. More precisely, we will be upgrading the operating system of one of the switches sustaining the cloud's network.

IMPACT:
No impact will be observed for the duration of the maintenance.
Nov 11, 14:50 UTC

[MTY] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 12, 08:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 5, 07:34 UTC

Nov 11, 2024

[DUS] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Nov 11, 21:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Düsseldorf cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 4, 04:37 UTC

[GVA] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes Also, a brief interruption of the web interface occurred.
Nov 11, 19:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 4, 04:45 UTC

[CRK] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 11, 12:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 12:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 4, 04:54 UTC

[WDC] API Server Maintenance

Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 11, 08:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:30 UTC

Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Nov 4, 04:45 UTC

Nov 10, 2024

[LON] Inaccessible WebApp

Resolved - CloudSigma would like to inform you that the issue with our WebApp in our London cloud location has been identified and resolved.

Access to the WebApp as well as all functionality is working normally.

We apologize for any inconvenience caused.
Nov 10, 06:06 UTC

Investigating - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in our London cloud location.

Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
Nov 10, 05:43 UTC

Nov 9, 2024

[DUB] Power Maintenance

Completed - CloudSigma would like to inform you that the scheduled Power maintenance of our infrastructure in the Dublin cloud location was completed. During the maintenance, all equipment supporting the cloud location was tested for health, performance, and redundancy. This process is designed to ensure reliable and uninterrupted operation by verifying that all systems are functioning optimally and that backup redundancies are in place should any primary systems fail.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Nov 9, 15:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 09:03 UTC

Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Dublin cloud location. During the maintenance, all equipment supporting the cloud location will be tested for health, performance, and redundancy. This process is designed to ensure reliable and uninterrupted operation by verifying that all systems are functioning optimally and that backup redundancies are in place should any primary systems fail.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Nov 2, 12:32 UTC

[CRK] PaaS Panel Performance Issues

Resolved - CloudSigma would like to inform you that the issue has been resolved and the PaaS User Panel is currently working and loading as expected.

Please accept our apologies for the inconvenience caused.
Nov 9, 09:28 UTC

Update - CloudSigma would like to inform you that we are still investigating the root of the problem.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Nov 9, 06:48 UTC

Investigating - CloudSigma would like to inform you that we are currently experiencing performance issues with our PaaS User Panel in Clark. While the panels remain accessible and functional, you may notice slower-than-usual performance.

We apologize for the inconvenience and want to assure you that our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
Nov 9, 02:37 UTC

Nov 8, 2024

[RUH] Emergency Network Maintenance

Completed - CloudSigma would like to inform you that the Emergency Network maintenance in our Riyadh cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Nov 8, 13:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 UTC

Scheduled - CloudSigma would like to inform you of upcoming emergency maintenance on our network infrastructure in the Riyadh cloud. In preparation for installing additional equipment, we will be working on the cabling for the remaining racks in the data center.

IMPACT:
No impact will be observed during the maintenance.
Nov 7, 18:29 UTC

Nov 7, 2024

[CAI] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 7, 20:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location. We have identified a bug in our latest API release that may affect outgoing traffic consumption. To prevent issues, we will revert to the previous API version until a fix for the bug is applied.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Oct 30, 18:16 UTC

[RUH] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Nov 7, 17:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. We have identified a bug in our latest API release that may affect outgoing traffic consumption. To prevent issues, we will revert to the previous API version until a fix for the bug is applied.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Oct 30, 18:05 UTC

[RUH] Emergency Network Maintenance

Completed - CloudSigma would like to inform you that the emergency Network maintenance in our Riyadh cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Nov 7, 16:56 UTC

Update - CloudSigma would like to inform you that the ongoing network maintenance will be extended by 2 more hours. This will not result in any impact.

Updates will be posted if/when needed.
Nov 7, 15:39 UTC

Update - CloudSigma would like to inform you that the ongoing network maintenance will be extended by 2 more hours. This will not result in any impact.

Updates will be posted if/when needed.
Nov 7, 14:50 UTC

Update - CloudSigma would like to inform you that the ongoing maintenance is being additionally extended by 2 hours.

Updates will be provided as soon as such are available.
Nov 7, 13:08 UTC

Update - CloudSigma would like to inform you that the ongoing maintenance is being extended by 2 hours.

Updates will be provided as soon as such are available.
Nov 7, 10:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:04 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform emergency maintenance of our Network infrastructure of the Riyadh cloud. More precisely, we will be working on the cabling in the racks sustaining the cloud.
IMPACT:
No impact will be observed during the maintenance.
Nov 7, 09:03 UTC

[LON] Hardware maintenance

Completed - CloudSigma would like to inform you that the planned hardware maintenance in the London cloud location, was completed successfully. The maintenance aimed at hardware expansion on one of the racks sustaining the cloud.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Nov 7, 09:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our London cloud location. During the maintenance, we will perform upgrades to our underlying hardware that is supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Oct 30, 20:58 UTC

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