CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Switzerland, Geneva Status Page

Germany, Frankfurt Status Page

Germany, Dusseldorf Status Page

Australia, Perth Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Manila Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

United Kingdom, London Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

Egypt, Cairo Status Page

Turkey, Izmir Status Page

Mexico, Monterey Status Page

[GVA][ZRH] Emergency API Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance of our API servers in the Zurich & Geneva cloud locations.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 15 minutes. Also, a brief interruption of the web interface may occur.
Aug 18, 2025 17:00-23:00 UTC
[ZRH][FRA][GVA] ISP Network Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 15:30 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Zurich, Frankfurt, and Geneva cloud locations, is going to perform a planned maintenance of their network.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Aug 18, 2025 15:30-16:30 UTC
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Under Maintenance
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Under Maintenance
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Under Maintenance
90 days ago
100.0 % uptime
Today
Dusseldorf Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
99.96 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
99.96 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Cairo cloud ? Operational
90 days ago
99.88 % uptime
Today
Izmir Cloud ? Operational
90 days ago
99.91 % uptime
Today
Monterrey Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[MTY] Hardware Maintenance Aug 20, 2025 00:00-01:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Monterrey cloud location. During the maintenance, additional memory modules will be installed on our nodes.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Posted on Aug 15, 2025 - 07:58 UTC

[PER] Hardware Maintenance Aug 20, 2025 10:00-11:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Perth cloud location. During the maintenance, we will be replacing a faulty component on one of our computing hosts.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Aug 13, 2025 - 01:19 UTC

[FRA] API Server Maintenance Aug 21, 2025 00:00-01:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for 1 hour. Also, a brief interruption of the web interface may occur.
Posted on Aug 14, 2025 - 12:36 UTC

[CRK] ISP Network Maintenance Aug 22, 2025 16:00-22:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will upgrade its firewall system. This work is part of improving security and reliability.

IMPACT:
During the maintenance window, MRTG graphs will be temporarily unavailable.
Posted on Aug 18, 2025 - 06:41 UTC
Aug 18, 2025
[DUS] Emergency Hardware Maintenance
Completed - CloudSigma would like to inform you that our emergency hardware maintenance in the Düsseldorf cloud location was completed successfully. The maintenance aimed at replacing a failed drive to meet the Object Storage utilization demand.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 18, 14:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 12:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform emergency hardware maintenance in the Düsseldorf cloud region. During the maintenance, we will replace a failed drive to meet the Object Storage utilization demand.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 15, 09:02 UTC
[MNL] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster has been completed.

IMPACT:
There was no service impact, except for a slight increase in the I/O operations.
Aug 18, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Manila cloud location.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 11, 02:12 UTC
[MTY] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster has been completed.

IMPACT:
There was no service impact, except for a slight increase in the I/O operations.
Aug 18, 11:23 UTC
Update - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster in the Monterrey cloud location will be extended by 15 minutes.
Aug 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Monterrey cloud location.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 11, 00:38 UTC
[ADB] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster server has been completed.

IMPACT:
There was no service impact, except for a slight increase in the I/O operations.
Aug 18, 08:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Izmir cloud location.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 11, 00:37 UTC
Aug 17, 2025

No incidents reported.

Aug 16, 2025
[DUS] Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Düsseldorf cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 16, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:02 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our storage cluster in the Düsseldorf cloud location.

IMPACT:
There will be no service impact, except for a slight increase in I/O operations.
Aug 9, 12:33 UTC
[LON] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the London cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 16, 14:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the London cloud location. The maintenance aims to perform a scheduled upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 9, 03:02 UTC
[FRA] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Frankfurt cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 16, 14:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Frankfurt cloud location. The maintenance aims to perform a scheduled upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 9, 02:05 UTC
[CAI] Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Cairo cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 16, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our storage cluster in the Cairo cloud location.

IMPACT:
There will be no service impact, except for a slight increase in I/O operations.
Aug 9, 12:52 UTC
[DUB] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Dublin cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 16, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 07:02 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Dublin cloud location. The maintenance aims to perform a scheduled upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 9, 02:31 UTC
Aug 15, 2025
[CRK] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster in the Clark cloud location will be postponed. We will connect to reschedule the maintenance.

Thank you for your patience and understanding.
Aug 15, 16:21 UTC
Update - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster in the Clark cloud location will be extended by an additional 2 hours.

Thank you for your patience and understanding.
Aug 15, 13:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Clark cloud location.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 8, 15:41 UTC
[RUH] Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Riyadh cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 15, 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Riyadh cloud location.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 8, 15:47 UTC
Aug 14, 2025
[MNL2] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Manila 2 cloud location was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 14, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Manila 2 cloud location.

IMPACT:
There will be no service impact, except for a slight increase in the I/O operations.
Aug 7, 02:22 UTC
[SJC] Storage Cluster Maintenance
Completed - Alpha3 Cloud would like to inform you that the planned maintenance of our storage cluster in the San Jose cloud location was completed successfully. The maintenance allowed us to perform an upgrade of the infrastructure.

IMPACT:
During the maintenance work, there was no impact apart from a slight increase in the I/O operations.
Aug 14, 10:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location.

IMPACT:
There will be no service impact, except for a slight increase in the I/O operations.
Aug 7, 02:22 UTC
[WDC] Storage Cluster Maintenance
Completed - Alpha3 Cloud would like to inform you that the planned maintenance of our storage cluster in the Washington, DC, cloud location was completed successfully. The maintenance allowed us to perform an upgrade of the infrastructure.

IMPACT:
During the maintenance work, there was no impact except for a slight increase in the I/O operations.
Aug 14, 07:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Washington DC cloud location.

IMPACT:
There will be no service impact, except for a slight increase in the I/O operations.
Aug 7, 02:22 UTC
Aug 13, 2025
[MTY] Hardware maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Monterrey cloud location, was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 13, 19:28 UTC
Update - CloudSigma would like to inform you that the hardware maintenance at our Monterrey cloud location will be extended by 1 hour.
Aug 13, 18:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Monterrey cloud location. During the we will be performing a hardware inspection of hardware supporting our Monterey cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 13, 16:33 UTC
[ZRH][GVA][FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Zurich, Geneva, and Frankfurt, successfully performed maintenance of their network infrastructure.

IMPACT:
There was a brief interruption of the network connectivity during the maintenance for about 2 minutes, which was observed as packet loss for running VMs. The traffic was automatically re-routed through our backup provider. Also, a brief interruption in the web interface occurred.
Aug 13, 04:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Zurich, Geneva and Frankfurt cloud locations, is going to perform a planned maintenance of their network.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Aug 5, 02:26 UTC
[MTY] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Monterrey cloud location will be postponed to a later date due to a technical issue.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 13, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 02:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Monterrey cloud location. During the maintenance, we will be replacing a faulty drive supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 6, 09:36 UTC
Aug 12, 2025
[PER] Storage Cluster Maintenance
Completed - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Perth cloud location, was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance. There was only a slight increase in the I/O operations.
Aug 12, 15:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Perth cloud location. The maintenance aims to perform an upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 5, 22:49 UTC
[TYO] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Tokyo cloud location was completed successfully. The maintenance allowed us to perform an upgrade of the infrastructure.

IMPACT:
During the maintenance work, there was no impact apart from a slight increase in the I/O operations.
Aug 12, 12:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Tokyo cloud location. The maintenance aims to perform an upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 5, 22:03 UTC
[HNL] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Honolulu cloud location was completed successfully. The maintenance allowed us to perform a scheduled upgrade of the infrastructure.

IMPACT:
During the maintenance work, there was no impact apart from a slight increase in the I/O operations.
Aug 12, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aims to perform an upgrade of the storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 5, 21:52 UTC
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025
[ZRH][GVA][FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that our internet service providers, for the Zurich, Geneva, and Frankfurt cloud locations, have performed the scheduled network maintenance.


IMPACT:
No impact was experienced on running virtual machines, hosts, private network accessibility, and/or any other running services.
Aug 9, 18:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:01 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Zurich, Geneva and Frankfurt cloud locations, is going to perform a planned maintenance of their network.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Aug 2, 00:03 UTC
[GVA][ZRH] Emergency Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that the emergency maintenance of our storage cluster in the Geneva and Zurich cloud locations has been completed

IMPACT:
There was no service impact, except for a slight increase in the I/O operations.
Aug 9, 16:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform an emergency maintenance of our storage cluster in the Geneva and Zurich cloud locations.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Aug 6, 20:58 UTC
[MNL] Hardware maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Manila cloud location was completed successfully. The maintenance aimed at the replacement of the power fuse and fuse assembly.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 9, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Manila cloud location. During the maintenance, we will perform a replacement of the power fuse and fuse assembly.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 2, 01:35 UTC
Aug 8, 2025
[DUS] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Düsseldorf cloud location was completed successfully. A hardware inspection was performed during the maintenance.

IMPACT:
There was no impact on any existing services.
Aug 8, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Düsseldorf cloud location. During the maintenance, we will perform a scheduled inspection of the hardware underlying the Cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 7, 17:02 UTC
[DUS] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Düsseldorf cloud was successfully completed. During the maintenance, we applied configuration updates in our network topology

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Aug 8, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Düsseldorf cloud. More precisely, we will perform configuration updates in our network topology.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 7, 16:46 UTC
[MTY] Emergency Hardware Maintenance
Completed - CloudSigma would like to inform you that the emergency hardware maintenance in the Monterrey cloud location, was completed successfully. We aim to upgrade the RAM of our servers.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Aug 8, 01:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are performing an emergency hardware maintenance at our Monterrey cloud location. During the maintenance, we aim to upgrade the RAM of our servers.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 8, 00:59 UTC
Aug 7, 2025
[RUH] Post-Maintenance Problem
Resolved - CloudSigma would like to inform you that the issue has been fully resolved.

If you experience any issues in relation to the case, please reboot your instances. We appreciate your patience.
Aug 7, 09:15 UTC
Monitoring - CloudSigma would like to remind you that, while the connectivity was restored to its optimal state shortly after the issue appeared, some virtual machines may require some action on your end.

If you notice that your services are still being impacted, please reboot your guests to make sure they are in a proper state.
Aug 7, 05:07 UTC
Investigating - As previously announced, today we conducted an Emergency Network Maintenance. Following the maintenance, a temporary storage cluster flap was observed. The connection was restored after approximately 20 minutes. Due to the extended period without access to storage, some virtual machines entered a kernel wait state, which affected their operation.

Please note that not all machines were impacted. However, if you are experiencing issues with any of your servers, we recommend rebooting the affected machines to restore normal functionality.

We sincerely apologize for the inconvenience and appreciate your understanding. Our team continues to monitor the situation and work on the underlying issue, and we will keep you updated as we make progress.
Aug 6, 16:14 UTC
Aug 6, 2025
[RUH] Emergency Network Maintenance
Completed - CloudSigma would like to inform you that the emergency Network maintenance in our Riyadh cloud was successfully completed.

IMPACT:
During the maintenance, we observed an unexpected storage cluster flap. The connection was restored after approximately 20 minutes. Due to the extended period without access to storage, some virtual machines entered a kernel wait state, which affected their operation.
Aug 6, 16:46 UTC
Update - CloudSigma would like to inform you that the emergency maintenance of our Network infrastructure in the Riyadh cloud will be extended by 1 hour.
Aug 6, 14:57 UTC
Update - CloudSigma would like to inform you that the emergency maintenance of our Network infrastructure in the Riyadh cloud will be extended by 1 hour.
Aug 6, 12:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:16 UTC
Scheduled - CloudSigma would like to inform you that we are planning an emergency maintenance of our Network infrastructure of the Riyadh cloud. More precisely, we will be making changes to one of our network switches.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 6, 07:15 UTC
[RUH] Degraded Network Performance
Resolved - We would like to inform you that the network issue in our Riyadh cloud location has been resolved.
Aug 6, 15:34 UTC
Investigating - We would like to inform you that the network issue in our Riyadh cloud location has occurred. This is currently resulting in degraded performance and packet loss.

We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.
Aug 6, 14:52 UTC
Aug 5, 2025
[GVA] API Server Maintenance
Completed - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Aug 5, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 29, 01:21 UTC
[ZRH] Issue with Machine Start and Cloning Operations
Resolved - CloudSigma would like to inform you that the issue affecting the starting and cloning of virtual machines and drives has been resolved! Please note that there was no impact on running machines.

Thank you for your understanding and patience.
Aug 5, 13:18 UTC
Investigating - CloudSigma would like to inform you that we are currently encountering an issue affecting the starting and cloning of virtual machines and drives. Please note that all running machines remain fully operational and are not impacted.

Our team is actively working to resolve the issue with the highest priority. We will keep you informed with timely updates as progress is made.

Thank you for your understanding and patience.
Aug 5, 10:11 UTC
Aug 4, 2025
[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Aug 4, 20:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jul 28, 10:59 UTC
[ZRH][GVA] Unavailable Drives
Resolved - CloudSigma would like to inform you that the accessibility of the drives in the Zurich and Geneva Regions was fully restored.
Aug 4, 19:39 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs remain unaffected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Aug 4, 01:43 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs remain unaffected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Aug 3, 19:14 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva Region are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Jul 31, 20:52 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Geneva region is still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected. The issue of the drives in the Zurich region has been rectified. Services now operate as expected in Zurich.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Jul 30, 21:48 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Jul 29, 21:12 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Jul 29, 14:40 UTC
Update - CloudSigma would like to inform you that the accessibility issues of the drives in the Zurich and Geneva Regions are still ongoing. Drives and drive creation are going in and out of availability; drives attached to running VMs are not affected.

We are working hard to resolve the issue as soon as possible, and we will keep you posted.
Jul 29, 05:37 UTC
Investigating - CloudSigma would like to inform you that, currently, the accessibility of the drives in the Zurich and Geneva Regions is limited. While the issue prevents the creation of new services, already existing ones are not affected.

We are working hard to resolve the issue as soon as possible and we will keep you posted.
Jul 28, 06:47 UTC
← Incident History Powered by Atlassian Statuspage