CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Switzerland, Geneva Status Page

Germany, Frankfurt Status Page

Germany, Dusseldorf Status Page

Australia, Perth Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Manila Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

United Kingdom, London Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

Egypt, Cairo Status Page

Turkey, Izmir Status Page

Mexico, Monterey Status Page

[WDC] PaaS Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 06:00 UTC
Scheduled - Alpha3Cloud would like to inform you that we are planning to perform scheduled live-migrations of our user nodes in the Washington DC cloud. The actual work aims to upgrade the kernel of the hosts containing them and it is planned to take no longer than 4 hours in total.

IMPACT:
During the maintenance window, there will be some possibility of a node restart and the PaaS platform will be unavailable for a few minutes.
Apr 3, 2025 06:00-10:00 UTC
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dusseldorf Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Under Maintenance
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
99.98 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
99.99 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
99.98 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
99.7 % uptime
Today
London Cloud ? Operational
90 days ago
99.99 % uptime
Today
Cairo cloud ? Operational
90 days ago
100.0 % uptime
Today
Izmir Cloud ? Operational
90 days ago
100.0 % uptime
Today
Monterrey Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[CRK] Emergency Hardware Maintenance Apr 4, 2025 12:00-13:00 UTC

CloudSigma would like to inform you that we are going to perform an emergency hardware maintenance at our Clark cloud location. During the maintenance, we will be replacing faulty drives.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Apr 03, 2025 - 14:33 UTC

[DUB] API Server Maintenance Apr 4, 2025 19:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The maintenance aims to upgrade the firmware of the server.

IMPACT:
During the maintenance window, customers will not be able to perform any calls to the API, directly or through the web interface.
Posted on Mar 28, 2025 - 02:03 UTC

[WDC] PaaS Maintenance Apr 7, 2025 07:30-09:30 UTC

Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our PaaS servers in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s Containers, Hosts, Network Accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Mar 31, 2025 - 04:40 UTC

[HNL] API server maintenance Apr 7, 2025 11:30-13:30 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. During that time, the customers won't be able to perform any API calls (direct or from the UI). Also, an interruption of the UI may occur.
Posted on Mar 31, 2025 - 02:56 UTC

[RUH] Hardware Maintenance Apr 7, 2025 12:00-13:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will be conducting a hardware inspection.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Apr 03, 2025 - 14:50 UTC

[CRK] PaaS Maintenance Apr 7, 2025 12:00-14:00 UTC

CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our PaaS servers in the Clark cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Mar 31, 2025 - 08:24 UTC

[ZRH] API Server Maintenance Apr 7, 2025 18:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. During that time, the customers won't be able to perform any API calls (direct or from the UI). Also, an interruption of the UI may occur.
Posted on Mar 31, 2025 - 02:46 UTC

[FRA] PaaS Maintenance Apr 7, 2025 19:30-21:30 UTC

CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our PaaS servers in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Mar 31, 2025 - 15:04 UTC

[CAI] API Server Maintenance Apr 7, 2025 20:30-22:30 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. During that time, the customers won't be able to perform any API calls (direct or from the UI). Also, an interruption of the UI may occur.
Posted on Mar 31, 2025 - 02:58 UTC

[LON] API Server Maintenance Apr 7, 2025 23:00 - Apr 8, 2025 01:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Posted on Mar 28, 2025 - 04:36 UTC

[SJC] API server maintenance Apr 8, 2025 07:30-09:30 UTC

Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Posted on Mar 31, 2025 - 23:21 UTC

[MTY] PaaS Maintenance Apr 8, 2025 07:30-09:30 UTC

CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our PaaS servers in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Apr 01, 2025 - 00:44 UTC

[MNL] API Server Maintenance Apr 8, 2025 12:00-14:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Posted on Apr 01, 2025 - 00:51 UTC

[PER] API server maintenance Apr 8, 2025 12:00-14:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, an interruption of the UI may occur.
Posted on Mar 31, 2025 - 23:11 UTC

[MNL] ISP Network Maintenance Apr 8, 2025 12:00-14:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Manila cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will perform a service migration of the existing circuit to a dedicated tunnel service.

IMPACT:
During this time frame, there could be a brief packet loss.
Posted on Apr 03, 2025 - 13:25 UTC

[TYO] PaaS Maintenance Apr 9, 2025 11:00-13:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS servers in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Apr 02, 2025 - 00:59 UTC

[MNL2] PaaS Maintenance Apr 9, 2025 13:30-15:30 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS servers in the Manila 2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Apr 02, 2025 - 00:56 UTC

[GVA] PaaS Maintenance Apr 9, 2025 18:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS servers in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Apr 02, 2025 - 02:30 UTC

[WDC] Network Maintenance Apr 10, 2025 07:00-10:00 UTC

Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Washington DC cloud. More precisely, we will be performing network maintenance to debug the ports of Host8, Host9, Host10, and VR1.

IMPACT:
During the maintenance, there will be a short packet loss for about 5 minutes.
Posted on Apr 03, 2025 - 22:07 UTC

[RUH] PaaS Maintenance Apr 10, 2025 18:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS servers in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s containers, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to access the PaaS Panel from our WebApp for about 15 minutes.
Posted on Apr 02, 2025 - 02:14 UTC
Apr 3, 2025
[DUB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 3, 21:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 27, 03:55 UTC
[LON] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the London cloud location, was completed successfully. The maintenance aimed at reseating a few drives as degraded PCIe links were detected.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Apr 3, 19:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our London cloud location. During the maintenance, we will reseat a few drives as degraded PCIe links were detected.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 27, 16:32 UTC
[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 3, 18:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 27, 04:14 UTC
[MNL2] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 3, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 13:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila 2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 27, 04:30 UTC
[TYO] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 3, 11:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 27, 04:35 UTC
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 3, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 27, 03:55 UTC
[MNL] Inaccessible WebApp
Resolved - CloudSigma would like to inform you that the issues with our WebApp have been resolved in our Manila cloud location.

Thank you for your understanding and patience.
Apr 3, 02:38 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in our Manila cloud location.

Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
Apr 3, 01:47 UTC
[RUH] PaaS Version Upgrade
Completed - CloudSigma would like to inform you that the scheduled maintenance of the PaaS platform in our Riyadh cloud location has been completed. During the maintenance, we upgraded the PaaS platform to a newer version.

IMPACT:
During the maintenance, the PaaS panels were unreachable. Additionally, there were intermittent disruptions to API requests, CLI (Command Line Interface), JCA (Java Cryptography Architecture), SSH Gateway, and Zabbix services.
Apr 3, 01:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of the PaaS platform in our Riyadh cloud location. During the maintenance, we will be upgrading the PaaS platform to a newer version.

IMPACT:
During the maintenance, the PaaS panels will be unreachable. Additionally, there will be intermittent disruptions to API requests, CLI (Command Line Interface), JCA (Java Cryptography Architecture), SSH Gateway, and Zabbix services.
Mar 26, 08:26 UTC
Apr 2, 2025
[DUS] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server at the Düsseldorf cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 26, 07:01 UTC
[FRA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 20:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 19:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 26, 04:27 UTC
[ADB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Izmir cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 26, 04:25 UTC
[MNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. During that time, the customers won't be able to perform any API calls (direct or from the UI). Also, an interruption of the UI may occur.
Mar 26, 05:02 UTC
[CRK] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 12:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 26, 05:35 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 2, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:30 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 Minutes. Also, a brief interruption of the web interface may occur.
Mar 26, 05:20 UTC
[WDC] PaaS Maintenance
Completed - Alpha3Cloud would like to inform you that the scheduled live-migration of the user nodes in the Washington DC cloud has been completed. We took the time to upgrade the kernel of the hosts containing them.

IMPACT:
The PaaS platform may have been briefly unavailable, but no nodes needed to be restarted.
Apr 2, 07:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 UTC
Scheduled - Alpha3Cloud would like to inform you that we are planning to perform scheduled live-migrations of our user nodes in the Washington DC cloud. The actual work aims to upgrade the kernel of the hosts containing them and it is planned to take no longer than 4 hours in total.

IMPACT:
During the maintenance window, there will be some possibility of a node restart and the PaaS platform will be unavailable for a few minutes.
Mar 26, 22:23 UTC
Apr 1, 2025
[GVA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Apr 1, 18:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Mar 25, 18:24 UTC
[MNL] Hardware maintenance
Completed - CloudSigma would like to inform you that the scheduled hardware maintenance for the Manila cloud location was completed successfully. The maintenance aimed at reseating selected drives as degraded PCIe links were detected.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Apr 1, 11:18 UTC
Update - CloudSigma would like to inform you that the ongoing hardware maintenance in our Manila cloud region is being extended by one more hour.

The impact remains unchanged. No running services are affected in any way.
Apr 1, 10:58 UTC
Update - CloudSigma would like to inform you that the ongoing hardware maintenance in our Manila cloud region has been extended by one additional hour.

The impact remains unchanged - running services remain unaffected.
Apr 1, 09:54 UTC
Update - CloudSigma would like to inform you that the ongoing hardware maintenance in our Manila cloud region has been extended by one additional hour.

As previously mentioned, there will be no impact on existing virtual machines, hosts, network accessibility, or any other running services.
Apr 1, 08:55 UTC
Update - CloudSigma would like to inform you that the ongoing hardware maintenance in our Manila cloud region is being extended by one hour.

As previously stated, no impact will be observed on existing virtual machines, hosts, network accessibility, or any other running services.
Apr 1, 07:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Manila cloud location. During the maintenance, we will reseat some drives as degraded PCIe links were detected.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 25, 14:50 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
[PER] Inaccessible PaaS Panels
Resolved - CloudSigma would like to inform you that the PaaS platform in the Perth region is now accessible and fully operational.
Mar 29, 20:12 UTC
Investigating - CloudSigma would like to inform you that the PaaS infrastructure in our Perth cloud is currently experiencing interruptions affecting the PaaS User Panel. Our team is actively working to resolve the issue, and we will keep you updated on the progress.
Mar 29, 19:15 UTC
Mar 28, 2025
[CRK] Emergency Hardware Maintenance
Completed - CloudSigma would like to inform you that the emergency hardware maintenance at our Clark cloud location was completed. During the maintenance, we removed a failing drive from a storage node in the cluster.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 28, 13:46 UTC
Update - CloudSigma would like to inform you that the hardware maintenance is being extended by 30 minutes.

IMPACT:
No additional impact will be observed.
Mar 28, 12:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform emergency hardware maintenance at our Clark cloud location. During the maintenance, we will be removing a failing drive from a storage node in the cluster.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 28, 11:27 UTC
Mar 27, 2025
[SJC] ISP Network Maintenance
Completed - Alpha3 Cloud would like to inform you that one of our internet service providers for the San Jose cloud location, cancelled the planned maintenance of their network.

IMPACT:
There will be no impact on running virtual machines, hosts, private network accessibility and/or any other running services.
Mar 27, 20:56 UTC
Scheduled - Alpha3 Cloud would like to inform you that one of our internet service providers, for the San Jose cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will perform necessary equipment upkeep and replacement.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Mar 26, 09:58 UTC
Mar 26, 2025
[ZRH] Degraded Storage Performance
Resolved - CloudSigma would like to inform you that the storage performance issue at our Zurich Cloud location has now been resolved. All services, including the creation of new drives and backups, have been restored to normal functionality.

We sincerely apologize for the inconvenience this may have caused.
Mar 26, 10:25 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing degraded storage performance at our Zurich Cloud location. While existing drives are unaffected, their status may be displayed as unavailable in the WebApp. Additionally, the creation of new drives and backups is temporarily unavailable.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue.
Mar 26, 10:13 UTC
Mar 25, 2025
[TYO] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Tokyo cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Mar 25, 14:34 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by an additional hour.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to complete the necessary tasks. Thank you for your patience.
Mar 25, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Tokyo cloud. More precisely, we will be examining and doing software updates of the core switches in the location.

IMPACT:
During the maintenance duration there might be short network disruptions.
Mar 19, 15:40 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
[ZRH] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Zurich cloud location, was completed successfully. The maintenance aimed at hardware optimizations of the equipment in the Zurich cloud.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Mar 22, 04:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Zurich cloud location. During the maintenance, we will perform hardware optimizations of the equipment in the Zurich cloud.

IMPACT:
As part of our ongoing infrastructure improvements, we will be decommissioning outdated hardware and replacing it with new nodes. Additionally, we will take this opportunity to replace faulty components in existing systems that will remain part of the cloud. The newly installed nodes will also introduce new functionality to the Zurich cloud, enhancing performance and reliability. No impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 17, 09:58 UTC
Mar 21, 2025
[ZRH] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Zurich cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Mar 21, 01:46 UTC
Update - CloudSigma would like to inform you that Network maintenance at our Zurich cloud location will be extended by an additional 2 hours.

Thank you for your understanding and patience.
Mar 20, 23:18 UTC
Update - CloudSigma would like to inform you that Network maintenance at our Zurich cloud location will be extended by an additional 1 hour.
Thank you for your understanding and patience.
Mar 20, 22:15 UTC
Update - CloudSigma would like to inform you that Network maintenance at our Zurich cloud location will be extended by an additional 1 hour.

Thank you for your understanding and patience.
Mar 20, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Zurich cloud. More precisely, we will be optimizing our network setup in the cloud.

IMPACT:
During the maintenance, a brief interruption in the storage operations is expected.
Mar 13, 02:28 UTC
Mar 20, 2025
[ADB] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Izmir cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services. We do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 20, 16:13 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Izmir cloud. More precisely, we will be upgrading the operating system of one of the routers sustaining the cloud's network.

IMPACT:
During the maintenance, we expect no impact since the redundancy of our equipment is prepared for that.
Mar 14, 02:39 UTC
[ADB] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Izmir cloud was successfully completed.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Mar 20, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Izmir cloud. More precisely, we will be updating our equipment.

IMPACT:
During the maintenance, we expect no impact since the redundancy of our equipment is prepared for that.
Mar 13, 04:46 UTC
← Incident History Powered by Atlassian Statuspage