tag:status.cloudsigma.com,2005:/historyCloudSigma Status - Incident History2024-03-19T08:48:36ZCloudSigmatag:status.cloudsigma.com,2005:Incident/202973942024-03-26T22:30:00Z2024-03-19T03:26:58Z[DUB] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>22:30</var> UTC - Mar <var data-var='date'>27</var>, <var data-var='time'>00:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>03:26</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202972482024-03-26T19:30:00Z2024-03-19T02:56:58Z[GVA] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>19:30</var> - <var data-var='time'>21:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>02:56</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202970232024-03-26T12:30:00Z2024-03-19T02:06:02Z[PER] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>12:30</var> - <var data-var='time'>14:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>02:06</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202969312024-03-26T08:30:00Z2024-03-19T01:52:24Z[SJC] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>08:30</var> - <var data-var='time'>10:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>01:52</var> UTC</small><br><strong>Scheduled</strong> - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202880612024-03-25T23:00:00Z2024-03-18T04:52:50Z[DUS] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>23:00</var> UTC - Mar <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>04:52</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Düsseldorf cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202878422024-03-25T20:00:00Z2024-03-18T03:59:31Z[ZRH] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>03:59</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202872092024-03-25T12:30:00Z2024-03-18T01:38:01Z[CRK] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>12:30</var> - <var data-var='time'>14:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:38</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202928522024-03-25T11:00:00Z2024-03-18T16:12:43Z[TYO] Network Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>11:00</var> - <var data-var='time'>12:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Tokyo cloud. More precisely, we will be working on the cabling in the cloud. The actual maintenance is scheduled to take no longer than 1 hour in total.<br /><br />IMPACT:<br />During the maintenance, there will be no public network interruption or service impact on the cloud network or the VMs connectivity.</p>tag:status.cloudsigma.com,2005:Incident/202871632024-03-25T08:30:00Z2024-03-18T01:29:35Z[WDC] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>08:30</var> - <var data-var='time'>10:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:29</var> UTC</small><br><strong>Scheduled</strong> - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202935182024-03-24T08:30:00Z2024-03-18T17:41:14Z[ZRH] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>24</var>, <var data-var='time'>08:30</var> - <var data-var='time'>09:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual work is planned to take no longer than 30 minutes in total.<br /><br />IMPACT:<br />We will deploy an upgrade in our containerized solutions. As a result of that, the PaaS panel will not be available for about 15 minutes in the above-mentioned time period.</p>tag:status.cloudsigma.com,2005:Incident/202934632024-03-24T08:00:00Z2024-03-18T17:32:04Z[FRA] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>24</var>, <var data-var='time'>08:00</var> - <var data-var='time'>08:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual work is planned to take no longer than 30 minutes in total.<br /><br />IMPACT:<br />We will deploy an upgrade in our containerized solutions. As a result of that, the PaaS panel will not be available for about 15 minutes in the above-mentioned time period.</p>tag:status.cloudsigma.com,2005:Incident/202933512024-03-22T09:00:00Z2024-03-18T17:18:43Z[RUH]: API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>22</var>, <var data-var='time'>09:00</var> - <var data-var='time'>09:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual work is planned to take no longer than 30 minutes in total.<br /><br />IMPACT:<br />We will deploy an upgrade in our containerized solutions. As a result of that, the PaaS panel will not be available for about 15 minutes in the above-mentioned time period.</p>tag:status.cloudsigma.com,2005:Incident/202357482024-03-19T19:00:00Z2024-03-13T17:07:55Z[FRA] API Server Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> - <var data-var='time'>21:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/202911522024-03-18T13:49:31Z2024-03-18T13:49:31Z[MNL] Network Issue<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Resolved</strong> - CloudSigma would like to inform you that the networking issue in our Manila cloud location has been rectified, and all network services are now in proper operation.<br /><br />We apologize once again for any caused inconvenience.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Investigating</strong> - Partial network loss was observed in our Manila data center. The issue affected the connection to the Web App.<br /><br />Our team is currently investigating. All running virtual machines will not be affected.<br /><br />Please accept our apologies for any inconvenience.</p>tag:status.cloudsigma.com,2005:Incident/201813172024-03-15T02:01:18Z2024-03-15T02:01:18Z[WDC] Hardware Maintenance<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Completed</strong> - Alpha3 Cloud would like to inform you that our Hardware maintenance in the Washington cloud location has been successfully completed. The actual work took 40 minutes in total.<br /><br />IMPACT:<br />There was a period of no more than 15 seconds during which an increased latency was reported with possible minor packet loss, otherwise, there was no impact on existing servers, drives, or networking, as the equipment has the required level of redundancy.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Scheduled</strong> - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled Hardware maintenance in the Washington cloud location aimed at the memory modules sustaining the cloud. The actual works are expected to take up to 1 hour in total.<br /><br />IMPACT:<br />There will be no impact on any of the existing servers, drives, or networking, as the equipment has the required level of redundancy.</p>tag:status.cloudsigma.com,2005:Incident/202230852024-03-13T19:02:43Z2024-03-13T19:02:43Z[RUH] Hardware Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the hardware maintenance in the Riyadh cloud location was completed successfully. During the maintenance window, we replaced a couple of faulty drives from two nodes sustaining the storage cluster. The actual work took 30 minutes in total.<br /><br />IMPACT:<br /><br />During the maintenance window, there was no impact on the functionalities of the cloud and the services we provide.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a hardware maintenance in the Riyadh cloud location. During the maintenance window, we will replace a couple of faulty drives from two nodes sustaining the storage cluster. The actual works are planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p>tag:status.cloudsigma.com,2005:Incident/201651232024-03-12T02:53:45Z2024-03-12T02:53:45Z[CWL] VMware Cloud Director Databases Upgrade<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:53</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the scheduled maintenance of our VMware Cloud Director databases has been completed. The actual work took 48 minutes in total.<br /><br />IMPACT:<br />During the maintenance, customers were not able to access the VMware Cloud Director for 10 minutes.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our VMware Cloud Director databases in the Cardiff cloud location. The actual works are planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />During the maintenance, customers will not be able to access the VMware Cloud Director for 10 minutes.</p>tag:status.cloudsigma.com,2005:Incident/201028292024-03-07T16:25:23Z2024-03-07T16:25:23Z[CRK] ISP Network Maintenance<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that one of our upstream Internet Service Providers, in Clark, successfully performed maintenance of their network infrastructure. The actual work took 2 hours in total. During the maintenance, our provider performed a replacement of the Distribution and Access Routers.<br /><br />IMPACT:<br />During that time frame, the traffic was rerouted through one of our other lines. There was no impact on running virtual machines, hosts, private network accessibility, and/or any other running services<br /><br />While it is important for CloudSigma such maintenance to be performed, in order to ensure the quality of our services. We do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>02:47</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take up to 7 hours in total. During the maintenance, our provider will perform a replacement of the Distribution and Access Routers.<br /><br />IMPACT:<br />During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.</p>tag:status.cloudsigma.com,2005:Incident/200899332024-03-04T17:04:10Z2024-03-04T17:04:10Z[RUH] Hardware Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the hardware maintenance at our Riyadh cloud location was completed successfully. During the maintenance, we replaced а failed drive from one of our storage nodes. The actual work took 45 minutes in total. All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.<br /><br />IMPACT:<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will be replacing а failed drive from one of our storage nodes. The actual works are intended to take no longer than 1 hour in total.<br /><br />All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p>tag:status.cloudsigma.com,2005:Incident/201516012024-03-03T20:42:25Z2024-03-03T20:42:25Z[DUS] Inaccessible WebApp Interface<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - CloudSigma would like to inform you that the WebApp is reachable, and everything is working as expected. <br /><br />Please accept our sincere apologies for any inconvenience caused.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Update</strong> - CloudSigma would like to inform you that the WebApp is reachable, but we are still experiencing issues with the PaaS in the Düsseldorf cloud location.<br /><br />The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.<br /><br />Please accept our sincere apologies for any inconvenience caused. Our Administrators are working on resolving the situation.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Investigating</strong> - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Düsseldorf cloud location.<br /><br />Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.</p>tag:status.cloudsigma.com,2005:Incident/201005512024-02-28T20:44:45Z2024-02-28T20:45:04Z[FRA] Inaccessible Panel<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Resolved</strong> - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Frankfurt cloud location have been resolved, and everything is working properly once again. <br /><br />Please accept our sincere apologies for any inconvenience caused.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Investigating</strong> - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Frankfurt cloud location.<br /><br />The PaaS panel in our WebApp is not accessible. We are working on restoring the PaaS availability.<br /><br />Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.<br />Updates will be announced as soon as provided.</p>tag:status.cloudsigma.com,2005:Incident/200168642024-02-26T15:03:27Z2024-02-26T15:03:27Z[MNL] API Server Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the planned maintenance of our API server was completed with success.<br /><br />IMPACT:<br />There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for 15 minutes. Also, a brief interruption in the web interface occurred.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location. All scheduled tasks are expected to take 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/200166782024-02-26T09:04:21Z2024-02-26T09:04:21Z[HNL] API Server Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:04</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the planned maintenance of our API server was completed with success.<br /><br />IMPACT:<br />There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for 15 minutes. Also, a brief interruption in the web interface occurred.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>01:46</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.</p>tag:status.cloudsigma.com,2005:Incident/200494212024-02-23T22:05:39Z2024-02-23T22:05:39ZChat service maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:05</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that our chat service provider successfully completed the chat service maintenance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that our chat service provider will perform critical maintenance, which will impact the performance of Chat and Messaging. The actual works are planned to take 30 minutes in total.<br /><br />IMPACT:<br />During the maintenance window, the chat service will not be available for. Any ongoing chats will be disconnected for both agents and visitors.<br /><br />If you need our immediate assistance, please email us at support@cloudsigma.com during the abovementioned maintenance.</p>tag:status.cloudsigma.com,2005:Incident/199879682024-02-22T21:46:37Z2024-02-22T21:46:37Z[CWL] API Server Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:46</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Cardiff cloud location was performed successfully.<br /><br />IMPACT:<br />There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occurred.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>00:20</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cardiff cloud location.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.</p>