CloudSigma
[FRA] Storage Cluster Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:32 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Frankfurt cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://fra.status.cloudsigma.com/

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Uptime over the past 90 days. View historical uptime.
Zurich Cloud ? Operational
90 days ago
99.98 % uptime
Today
Geneva Cloud ? Operational
90 days ago
98.92 % uptime
Today
Frankfurt Cloud ? Under Maintenance
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
99.8 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
99.89 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[LON] VCD Maintenance May 28, 12:30-13:30 UTC
CloudSigma would like to inform you that we are planning to perform an upgrade of the database of the Cloud Director servers in our London Cloud location.

IMPACT:
During the maintenance, Cloud Director Availability and Cloud Director will be unavailable for a couple of minutes.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 21, 05:14 UTC
[ZRH] Storage Cluster Maintenance May 29, 07:30-12:30 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Zürich cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
Posted on May 21, 23:35 UTC
[LLA] Hardware Upgrade Maintenance Jun 2, 08:00-10:00 UTC
CloudSigma would like to inform you of an upcoming cloud expansion we will be performing in our Boden, Sweden cloud. During the works, we will be installing additional hardware to the existing infrastructure. The actual works are expected to take up to 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform upgrades such as this to ensure the quality of our services. We try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 27, 15:21 UTC
Past Incidents
May 28, 2022
[LON] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the London cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 2 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 28, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the London cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 21, 07:53 UTC
[Boden] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Boden(Hydro66) cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 1 hour and 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 28, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Boden cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 21, 04:09 UTC
[DUB] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Dublin(ServeCentric) cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 1 hour and 15 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 28, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Dublin(Servecentric) cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 21, 07:04 UTC
[GVA] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Geneva cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 28, 07:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Geneva cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 21, 10:18 UTC
May 27, 2022
[CRK] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 32 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 27, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aims to at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 20, 11:33 UTC
[RUH] VCD maintenance
Completed - CloudSigma would like to inform you that we have performed an upgrade of the database of the Cloud Director servers in our Riyadh Cloud location.

IMPACT:
During the maintenance, Cloud Director Availability and Cloud Director were unavailable for a couple of minutes.
May 27, 10:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:32 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an upgrade of the database of the Cloud Director servers in our Riyadh Cloud location.

IMPACT:
During the maintenance, Cloud Director Availability and Cloud Director will be unavailable for a couple of minutes.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 20, 15:11 UTC
[RUH] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 3 hours and 10 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 27, 10:13 UTC
Update - We would like to inform you that the maintenance will be extended with 1 hour.

We apologize for any caused inconvenience.
May 27, 08:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims to at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 20, 11:02 UTC
May 26, 2022
[ZRH] Issue with the cloud API
Resolved - CloudSigma is glad to inform that the API server in our ZRH location is back to normal operation.
Access to the WebApp as well as all functionality are working as normal.
The issue was isolated only to the API server. Its duration was approximately 8 minutes and had no impact on any VMs running in the infrastructure.
We extend apologies for any inconvenience caused!
May 26, 22:35 UTC
Identified - CloudSigma would like to inform you of an issue with the API server at our Zurich location.
Our administrators are currently working to restore the API server to proper operation.
Please accept our sincere apologies for the inconvenience caused. We will post updates about the issue shortly.
May 26, 22:20 UTC
[PER] 2022-05-26 Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Perth cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 2 hours and 12 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 26, 14:19 UTC
Update - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster will be extended with additional 30 minutes.
May 26, 14:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Perth cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://per.status.cloudsigma.com/
May 19, 03:48 UTC
[RUH] Hardware maintenance
Completed - CloudSigma would like to inform you that we have performed hardware maintenance in our Riyadh cloud location. During the maintenance works, we added additional network cards to some of the hosts sustaining the cloud. The actual works took 2 hours in total.

All support activities were being conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
May 26, 12:10 UTC
Update - We would like to inform you that the maintenance will be extended with 1 hour.

We apologize for any caused inconvenience!
May 26, 11:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:16 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be adding additional network cards to some hosts, sustaining the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 25, 19:05 UTC
[TYO] 2022-05-26 Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster for 2022-05-26 11:00 UTC / 2022-05-26 20:00 JST in the Tokyo cloud location is postponed for a future date, due to unforeseen circumstances.

We will inform you as soon as we are able to update the maintenance schedule and resume the planned activities.

We extend apologies for any inconvenience caused.
May 26, 08:29 UTC
Scheduled - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Tokyo cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 3 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://tyo.status.cloudsigma.com/
May 19, 03:22 UTC
[HNL] 2022-05-26 Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 42 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 26, 07:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 3 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://hnl.status.cloudsigma.com/
May 19, 02:55 UTC
May 25, 2022
[SJC] 2022-05-25 Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 1 hour and 47 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 25, 12:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://sjc.status.cloudsigma.com/
May 18, 02:23 UTC
CloudSigma [HNL] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, has performed a planned maintenance of their network. The actual works took 3 hours and 30 minutes in total. During the maintenance, our provider was performing a network infrastructure augmentation.

All support activities were being conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During this time frame, the traffic was rerouted through one of our backup lines and a brief interruption may have occurred while traffic is being rerouted. No impact was expected on running virtual machines, hosts, private network accessibility and/or any other running services.
May 25, 10:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:31 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 3 hours and 30 minutes in total. During the maintenance, our provider will be performing a network infrastructure augmentation.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During this time frame, the traffic will be rerouted through one of our backup lines and a brief interruption may occur while traffic is being rerouted. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
May 21, 14:06 UTC
[WDC] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Washington DC cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 2 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 25, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Washington DC cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 18, 02:31 UTC
May 24, 2022
[SJC] API Server maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our API server in the San Jose cloud location. The actual works took 40 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, customers may have seen their running VMs as unavailable. In fact, they would have been reachable through the public and private network, but this state would have been displayed in the WebApp only. Also, the creation of new drives was not possible. API calls, initiated directly or through the web interface (panel) was failing. Also, a brief interruption on the web interface may have occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 24, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. The actual works are planned to take no longer than 90 minutes in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, customers may see their running VMs as unavailable. In fact, they will be reachable through the public and private network, but this state will be displayed in the WebApp only. Also, the creation of new drives will will not be possible. API calls, initiated directly or through the web interface (panel) will be failing. Also, a brief interruption on the web interface may occur.
May 17, 19:50 UTC
May 23, 2022
[ALL] Payment Processor Slow Response Time
Resolved - We would to inform you that the problem with time-outs and a higher processing time of transactions was solved by our payment processor. The service is currently fully reestablished.

Please take our apologies for the caused inconvenience.
May 23, 15:28 UTC
Investigating - CloudSigma would like to inform you that our payment processor experiences a higher processing time of transactions and some time-outs.

Their technical teams are working on resolving this issue as quickly as possible.

We will update you as soon as more information becomes available.

Please accept our sincere apologies for any inconvenience caused.
May 23, 15:11 UTC
[MNL] 2022-05-23 Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Manila cloud location.v We upgraded the underlying software in our storage cluster. All scheduled tasks took 1 hour and 20 minutes.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on running VMs, other than a slight increase in the I/O operations.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://mnl.status.cloudsigma.com/

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://mnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
May 23, 14:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Manila cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://mnl.status.cloudsigma.com/
May 15, 23:45 UTC
[MNL2] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the Manila-2 cloud location. We upgraded the underlying software in our storage cluster. All scheduled tasks took 1 hour and 45 minutes.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on running VMs, other than a slight increase in the I/O operations.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://mnl2.status.cloudsigma.com/

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://mnl2.cloudsigma.com/ui/ and/or email support@cloudsigma.com
May 23, 13:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Manila-2 cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 16, 01:27 UTC
May 22, 2022

No incidents reported.

May 21, 2022
[DUB] Hardware Maintenance
Completed - CloudSigma would like to inform you that the hardware maintenance in our Dublin cloud has been completed with success. Our data center engineers installed an additional node to the infrastructure.
No impact was observed on any running services.
May 21, 14:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:01 UTC
Scheduled - CloudSigma would like to inform you of an upcoming hardware maintenance we will be performing in our Dublin cloud. Our data center engineers will be adding an additional node to the infrastructure. The maintenance activities are expected to take 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our
customers. We appreciate your patience and welcome any feedback.
May 14, 08:17 UTC
CloudSigma [CRK] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, performed the network maintenance successfully. During the maintenance, our network provider performed works on one of the switches. The actual work took 3 hours and 40 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
No impact was observed on running virtual machines, hosts, private network accessibility and/or any other running services. The traffic was re-routed through our secondary link.
May 21, 08:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, is going to perform a planned maintenance of their network. The actual works are planned to take ~4 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, our provider will perform works on one of the switches. During these workings, the cloud traffic will be rerouted through a redundancy line, therefore no interruptions are expected for the duration of the maintenance.
May 20, 17:32 UTC
May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
[ALL] Payment processor scheduled maintenance
Completed - CloudSigma would like to inform you that our payment processor successfully performed a scheduled maintenance of their environment. The actual works took 1 hour in total.

IMPACT:
No impact was observed on the payment services.
May 18, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 07:00 UTC
Scheduled - CloudSigma would like to inform you that our payment processor will perform scheduled maintenance of their environment. The actual works are scheduled to take 1 hours in total.

IMPACT:
During the maintenance window, you might not be able to initiate new payments to your CloudSigma account.
May 5, 11:29 UTC
May 17, 2022
[RUH] Hardware maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in our Riyadh cloud location was completed with success. During the maintenance works, we replaced a failed drive in one of the hosts sustaining the cloud. The actual works took longer than 1 hour in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 17, 14:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:15 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a failed drive in one of the hosts sustaining the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 16, 11:11 UTC
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
CloudSigma [GVA] Object Storage Issue
Resolved - Our administrators and data center engineers have isolated the root cause for the outage and have rectified the hardware issues. Subsequently, the storage software was reconfigured, and the storage units were synchronized. Finally, the Object Storage is brought up and is currently running as normal.

We extend our sincere apologies for the inconvenience caused!
May 14, 15:41 UTC
Update - Our administrators and datacenter engineers are continuing the works on the infrastructure sustaining the Object Storage services. We will post updates regarding the progress accordingly. Please accept our apologies for the prolonged duration of the incident.
May 14, 13:23 UTC
Identified - CloudSigma would like to inform you that we are currently experiencing an issue with our object storage in the Geneva location.

Our team discovered the root cause of the problem, and are working to restore the service as soon as possible. For the time being, the object storage will not be reachable.

We will keep you informed of any news and ETA for restoring the service.

Please accept our sincere apologies for the inconvenience caused!
May 13, 16:34 UTC
← Incident History Powered by Atlassian Statuspage