Completed - CloudSigma would like to inform you that one of our internet service providers for the Honolulu cloud location, successfully performed maintenance of their network. More precisely, our provider reloaded their router to enhance memory configurations in order to improve network reliability and to prevent future service interruptions to customers’ services.

All support activities were conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, a brief interruption occurred while the traffic was rerouted through our second line.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 23, 16:08 UTC

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API serve in the London cloud location has been completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 65 minutes..

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface itself occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://lon.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://lon.cloudsigma.com/ and/or email support@cloudsigma.com.
Sep 21, 20:05 UTC

Completed - CloudSigma would like to inform you that one of our internet service providers for the Honolulu cloud location, successfully performed maintenance of their network. More precisely, our provider reloaded their router to enhance memory configurations in order to improve network reliability and to prevent future service interruptions to customer services.

All support activities were conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, a brief interruption occurred while the traffic was rerouted through our second line.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Sep 18, 13:05 UTC

Completed - CloudSigma would like to inform you that the planned maintenance of our object storage environment in Geneva has been completed successfully. During the maintenance, we performed software upgrades of the object storage nodes. The actual works took 1 hour.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the object storage services were not available due to the upgrade we performed.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://gva.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 15, 18:59 UTC

Completed - CloudSigma would like to inform you that we have completed scheduled maintenance of our storage cluster in the Perth cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 1 hour in total

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was not a service impact, other than a slight increase in the I/O operations during the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://per.status.cloudsigma.com/.

Contacts:
If you have any questions with regard to this email, please contact our support department via our live chat at https://per.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 15, 13:06 UTC

Completed - CloudSigma would like to inform you that we have completed the maintenance of our storage cluster in the Geneva cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 52 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no service impact, other than a slight increase in the I/O operations during the maintenance window.
Sep 11, 11:00 UTC

Completed - CloudSigma would like to inform you that we have completed the maintenance of our storage cluster in the Frankfurt cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 17 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no service impact, other than a slight increase in the I/O operations during the maintenance window.
Sep 11, 10:19 UTC

Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our storage cluster in the London cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 44 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no service impact, other than a slight increase in the I/O operations during the maintenance window.
Sep 11, 10:11 UTC

Completed - CloudSigma would like to inform you that we have completed the maintenance of our storage cluster in the Boden, Sweden cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 50 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no service impact, other than a slight increase in the I/O operations during the maintenance window.
Sep 11, 09:52 UTC

Completed - CloudSigma would like to inform you that we have completed the maintenance of our storage cluster in the Dublin cloud location. During the maintenance, software upgrades were installed on the storage cluster. All scheduled tasks took 15 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no service impact, other than a slight increase in the I/O operations during the maintenance window.
Sep 11, 09:18 UTC