Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a faulty memory module of one of our storage boxes. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 20, 15:40 UTC

Scheduled - CloudSigma would like to inform you that we are planning to decommission our Melbourne cloud.

As part of the preparation process, please be advised that we have disabled the new drive creation ability in the Melbourne location.

The data and running machines are in process of migration to our Perth cloud.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPORTANT: Our Support team have created accounts in PER for all the clients, who still do not have such. All active subscriptions in the MEL cloud have been re-created by our staff under the client's PER accounts.
Jul 26, 09:38 UTC

Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Manila 2 cloud location. During the maintenance, we will be performing power redundancy tests of our cloud.

IMPACT:
Service downtime is not expected, as the cloud is fully redundant. The actual maintenance is scheduled to take one hour in total.


While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jul 19, 15:04 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance of our Network infrastructure of the Boden cloud. More precisely, we will be doing an emergency software upgrade on the routers our Internet access is connected to, due to an ongoing software issue with them, which may affect the service quality in the future.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
We will perform the maintenance on each router separately and manually reroute beforehand, so we expect traffic interruption to be minimal, during the process of the traffic rerouting. The actual works is scheduled to take no longer than 2 hours in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://cloud.hydro66.com/ui/ and/or email support@cloudsigma.com
Jul 13, 16:21 UTC