CloudSigma
All Systems Operational
Zurich Cloud ? Operational
90 days ago
99.96 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
99.99 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.99 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Melbourne Cloud ? Operational
90 days ago
99.97 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
[ZRH] Storage Cluster Upgrade Jan 24, 19:00-23:00 UTC
This maintenance is the first step to the multi-clustering environment on the storage side that will provide us the ability to live-migrate your data to the new datacenter in Equinix ZH5 and in stage 2 the ability for you to deploy your drives on separated storage clusters within the same storage tier. We will be proceeding with the upgrade tomorrow starting at 20:00 CET.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

CloudSigma does everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any and all feedback. If you have any specific questions about this upgrade please do not hesitate to contact us.

Thank you for your understanding,

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Posted on Jan 23, 15:06 UTC
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our API server in the Melbourn cloud location. The actual work took 20 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 21, 10:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Melbourn cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 13, 10:19 UTC
Completed - CloudSigma would like to inform you that we have performed an emergency maintenance of the magnetic storage in Riyadh. We have replaced a faulty disk, part of the storage cluster.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on the already existing/running customer’s virtual machines. The maintenance took 1 hour and 15 minutes in total.
Jan 21, 10:19 UTC
Update - CloudSigma would like to inform you that the due to unforeseen circumstances, the storage cluster maintenance will be extended with 1 hour.
Jan 21, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of the magnetic storage in Riyadh. We will be replacing a faulty disk, part of the storage cluster.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 20, 13:33 UTC
Jan 20, 2020
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Tokyo cloud location. The actual works took 15 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://tyo.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 20, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://tyo.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 13, 11:22 UTC
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Perth cloud location. The actual work took 15 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.
Jan 20, 12:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 13, 10:32 UTC
Jan 19, 2020
Completed - CloudSigma would like to inform you that the Emergency Storage maintenance in our Riyadh cloud has been successfully completed.

All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
No interruption or degraded performance was observed during the maintenance.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 19, 13:31 UTC
Update - CloudSigma would like to inform you that we are planning to do emergency maintenance of the magnetic storage in Riyadh. We will change a faulty storage drive. We do not expect any interruption during the process.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 19, 12:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of one of our routers in Riyadh. The work will be focused on the diagnostic of a possible faulty network card. We do not expect any interruption in network connectivity.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 19, 12:26 UTC
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - CloudSigma would like to inform you that during the announced Storage Cluster maintenance, some of the clients' drives went to read-only mode. Therefore, the maintenance has been cancelled and all the applied changes were reverted.

The affected clients will be informed via email, so they can perform a check of the virtual machines.

Please accept our deepest apologies for any inconvenience caused!
Jan 16, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 UTC
Scheduled - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to administer a scheduled maintenance on our storage cluster in the Zurich cloud location. The maintenance aims to upgrade the software version of our storage cluster. All scheduled tasks are expected to take 4 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 15, 18:25 UTC
Jan 15, 2020
Completed - CloudSigma would like to inform you that the Emergency Network maintenance in our Riyadh cloud was successfully completed.

All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
No interruption or degraded performance was observed during the maintenance within the network infrastructure.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://ruh.cloudsigma.com/ui and/or email support@cloudsigma.com
Jan 15, 10:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of one of our routers in Riyadh. The work will be focused on the diagnostic of a possible faulty network card. We do not expect any interruption in network connectivity.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 2 hours in total.
Jan 15, 08:55 UTC
Jan 14, 2020
Resolved - CloudSigma would like to inform you that the encountered network issue was resolved.

The cloud is fully operational.
Jan 14, 01:47 UTC
Investigating - CloudSigma would like to inform you that we are observing partial packet loss from various world locations. Our operations team is working on identifying the cause of the encountered issue. As soon as we have further information we will provide further updates.
Jan 14, 01:41 UTC
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.