[ALL] Chat & Ticketing System Unavailable
Update - CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.

Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

Thank you for your patience and understanding.
Sep 30, 2026 - 06:38 UTC
Investigating - Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.

At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Sep 28, 2026 - 07:11 UTC
Uptime over the past 90 days. View historical uptime.
Zürich Cloud Operational
Geneva Cloud Operational
Frankfurt Cloud Operational
Dusseldorf Cloud Operational
Dublin Cloud Operational
Washington DC Cloud Operational
Monterrey Cloud Operational
Perth Cloud Operational
Riyadh Cloud Operational
Tokyo Cloud Operational
Manila Cloud Operational
Manila 2 Cloud Operational
Clark Cloud Operational
Johor Bahru Cloud Operational
Cairo cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[JHB] Storage Cluster Maintenance - Stage 1 Oct 12, 2026 07:00-16:00 UTC

CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Johor cloud location. The maintenance aims to perform software and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Posted on Oct 08, 2026 - 21:10 UTC

[CRK] API Server Maintenance Oct 12, 2026 12:00-14:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Posted on Oct 05, 2026 - 23:47 UTC

[DUS] API Server Maintenance Oct 12, 2026 18:00-20:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Düsseldorf cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5minutes. Also, a brief interruption of the web interface may occur.
Posted on Oct 05, 2026 - 23:33 UTC

[JHB] Storage Cluster Maintenance - Stage 2 Oct 13, 2026 07:00-16:00 UTC

CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Johor cloud location. The maintenance aims to perform software and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Posted on Oct 08, 2026 - 21:17 UTC

Oct 10, 2026

[MNL2] Unavailable hosts
Resolved - We would like to inform you that the issues with the MNL2 cloud have been resolved. We restored power to our racks, and all servers are up and running.

Due to the nature and duration of the incident, we had to power-cycle numerous VMs so they could reestablish connections to their drives on the storage cluster.

Please check your VMs from inside their operating systems, and let us know if you face any issues with them.
Oct 10, 08:31 UTC
Identified - CloudSigma would like to inform you that we have identified the root cause of the incident. The previously reported host unavailability is due to a power outage. A technical team is currently on-site and actively working to resolve the issue and restore power.
We will provide another update as soon as more information becomes available.
Oct 10, 06:28 UTC
Update - We would like to inform you that the issue continues, and our team is working on identifying the root cause of the problem. We will keep you informed of any updates on the matter.
Oct 10, 05:15 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Manila 2 cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
Oct 10, 04:07 UTC

Oct 9, 2026

[GVA][FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our internet service providers for the Geneva and Frankfurt cloud locations has completed its scheduled maintenance.

IMPACT:
During this time frame, the traffic was rerouted through one of our other lines. No impact was experienced on running virtual machines, hosts, private network accessibility, and/or any other running services.
Oct 9, 01:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations is going to perform a planned maintenance on their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Oct 2, 13:45 UTC

Oct 8, 2026

[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Oct 8, 20:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Oct 1, 17:22 UTC

Oct 7, 2026

[GVA][FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Geneva and Frankfurt, successfully performed maintenance of their network infrastructure.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Oct 7, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations, is going to perform a planned maintenance of their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Oct 1, 23:25 UTC
[DUS] Storage Cluster Maintenance - Stage 3
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Düsseldorf cloud location, was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Oct 7, 21:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Düsseldorf cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Oct 6, 16:08 UTC

Oct 6, 2026

[DUS] Storage Cluster Maintenance - Stage 2
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Düsseldorf cloud location was completed. The maintenance aimed to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Oct 6, 16:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Düsseldorf cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Sep 29, 00:17 UTC
[GVA][FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our internet service providers for the Geneva and Frankfurt cloud locations have completed their scheduled maintenance.

IMPACT:
During this time frame, the traffic was rerouted through one of our other lines. No impact was experienced on running virtual machines, hosts, private network accessibility, and/or any other running services.
Oct 6, 06:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations is going to perform a planned maintenance on their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Oct 2, 13:41 UTC

Oct 5, 2026

[DUS] Storage Cluster Maintenance - Stage 1
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Düsseldorf cloud location, was completed successfully. The maintenance aimed to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Oct 5, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Düsseldorf cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Sep 28, 00:39 UTC
[TYO] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to make calls to the API, directly or through the web interface (panel), for about 5 minutes. Also, a brief interruption of the web interface occurred.
Oct 5, 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Oct 1, 17:10 UTC
[MNL] Packet loss
Resolved - CloudSigma would like to inform you that the observed packet loss in the international traffic to our MNL cloud is no longer present. The network was stabilized over the weekend, and for the last couple of days, the connection has been stable with no losses from outside the Philippines.

Please excuse us for the inconvenience caused.
Oct 5, 09:46 UTC
Identified - Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. There is packet loss, which slows down connectivity to and from the MNL cloud.

The issue was traced to some of the external traces/routes used by our upstream providers. We are in direct communication with them and actively working on restoring the connectivity.

We apologize for any inconvenience this may cause and appreciate your patience.
Oct 2, 08:01 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Sep 29, 2026

[FRA] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Frankfurt cloud location, was completed successfully. This maintenance was related to the Frankfurt cloud migration we announced last week

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance
Sep 29, 23:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Frankfurt cloud location. This maintenance is related to the Frankfurt cloud migration we announced earlier this week. Due to unforeseen circumstances, the migration was not completed as initially planned; the work will continue on Tuesday, September 29th, 2026.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 26, 17:53 UTC
[CAI] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:28 UTC
[DUB] Unavailable PaaS panel
Resolved - We would like to inform you that the issues with the PaaS panel have been resolved.

The service panel is loading fine, and the services can be managed by the end users normally. Please note that during the issue with the control panel accessibility, all environments in PaaS remained running and worked without disruption.
Sep 29, 13:16 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location.

The PaaS panel in our WebApp is not accessible. We are working on restoring its availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Sep 29, 06:49 UTC
[PER] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 12:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:18 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:01 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 00:51 UTC

Sep 28, 2026

[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:48 UTC
[DUB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 19:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:37 UTC
[MNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:15 UTC
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:01 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

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