CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Australia, Perth Status Page

United Kingdom, London Status Page

Germany, Frankfurt Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Clark Status Page

Philippines, Manila Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

Sweden, Boden Status Page

Switzerland, Geneva Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.99 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
99.98 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[LLA] API Server Maintenance Mar 22, 2023 20:00-22:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Boden cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 15, 2023 - 03:18 UTC
[MNL2] API Server Maintenance Mar 23, 2023 12:00-14:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila-2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Posted on Mar 16, 2023 - 11:53 UTC
[RUH] API Server Maintenance Mar 23, 2023 20:00-22:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Posted on Mar 16, 2023 - 14:39 UTC
[ZRH] API Server Maintenance Mar 23, 2023 23:00 - Mar 24, 2023 01:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Posted on Mar 16, 2023 - 15:06 UTC
[CRK] ISP Network Maintenance Mar 24, 2023 14:00-22:00 UTC
CloudSigma would like to inform you that one of our ISPs is planning to perform a scheduled maintenance of their network infrastructure sustaining the Clark cloud location. The work aims to prevent outages resulting from a projected equipment failure and lessen service interruption.

IMPACT:
There will be no impact during the maintenance window, as the traffic flow will be rerouted through our second line.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 16, 2023 - 23:22 UTC
[ZRH] Network Maintenance Mar 25, 2023 09:00-10:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Zurich cloud. More precisely, we will be performing on-site network tests of our equipment.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 17:42 UTC
[ZRH] Emergency Power Maintenance Mar 25, 2023 10:00-17:00 UTC
CloudSigma would like to inform you that we are planning to perform an emergency power maintenance in the Zurich cloud. More precisely, we will be working on improving the cable management in the racks.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there will be no interruption of the public network. The actual maintenance is planned to take no longer than 7 hours in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 20:15 UTC
[ZRH] Emergency Power Maintenance Mar 26, 2023 08:00-17:00 UTC
CloudSigma would like to inform you that we are planning to perform an emergency power maintenance in the Zurich cloud. More precisely, we will be working on improving the cable management in the racks.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there will be no interruption of the public network. The actual maintenance is planned to take no longer than 9 hours in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 20:44 UTC
[MNL2] Storage Custer Maintenance Mar 27, 2023 08:00-16:00 UTC
CloudSigma would like to inform you that we are planning to carry out a scheduled maintenance of our storage cluster in the MNL2 cloud location. The maintenance aims to upgrade the underlying software governing the storage. All scheduled tasks are expected to take 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No impact is expected for any of the running services and no action is required on your part.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 16:31 UTC
[WDC] API Server Maintenance Mar 27, 2023 08:00-10:00 UTC
Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 04:12 UTC
[FRA] API Server Maintenance Mar 27, 2023 18:00-20:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 04:22 UTC
[DUB] API Server Maintenance Mar 27, 2023 21:00-23:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 20, 2023 - 04:30 UTC
[SJC] API Server Maintenance Mar 28, 2023 08:00-10:00 UTC
Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Posted on Mar 21, 2023 - 06:05 UTC
[CRK] API Server Maintenance Mar 28, 2023 10:00-12:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Mar 15, 2023 - 01:11 UTC
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023
[GVA] API Server Maintenance
Completed - CloudSigma would like to inform you that we successfully performed a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for short period of time. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 21, 20:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Mar 14, 05:50 UTC
[RUH] Hardware Maintenance
Completed - CloudSigma would like to inform you that the hardware maintenance in our Riyadh cloud location was successfully completed. During the maintenance, we replaced a few failed drives from some of our storage boxes. All scheduled tasks took 4 hours in total.

IMPACT:
There was no impact on running VMs, storage units, networks, or any other services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 21, 17:13 UTC
Update - CloudSigma would like to inform you that we will extend the maintenance by two hours.
Mar 21, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to do scheduled maintenance of the hardware in our Riyadh cloud location. The maintenance aims at replacing a few failed drives from some of our storage boxes.
All scheduled tasks are expected to take ~2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, storage units, networks, or any other services, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 20, 17:51 UTC
[RUH] Hardware Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of the hardware in our Riyadh cloud location was successfully performed. The maintenance aimed at installing additional equipment at the location. All scheduled tasks took 4 hours in total.

IMPACT:
There was no impact on running VMs, storage units, networks, or any other services, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 21, 14:34 UTC
Update - CloudSigma would like to inform you that we will extend the maintenance by two hours.
Mar 21, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of the hardware in our Riyadh cloud location. The maintenance aims to install additional equipment at the location.
All scheduled tasks are expected to take ~2 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, storage units, networks, or any other services, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 20, 17:19 UTC
[PER] API Server Maintenance
Completed - CloudSigma would like to inform you that we successfully performed a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for short period of time. Also, a brief interruption on the web interface occurred.
Mar 21, 13:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Mar 14, 05:35 UTC
[CRK] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Clark cloud location have been resolved and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
Mar 21, 02:02 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Clark cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Mar 21, 01:41 UTC
[CRK] Unavailable Hosts
Resolved - CloudSigma would like to inform you that all the compute hosts are available and fully operational. We would like to apologize for the inconvenience caused.
Mar 21, 02:00 UTC
Investigating - CloudSigma would like to inform you that currently we are experiencing an issue with several of our compute hosts in the Clark cloud location. However the started machines are running, but they can not be temporarily accessed. Our administrators are working to resolve it as soon as possible.
Mar 21, 01:47 UTC
Mar 20, 2023
[LON] API Server Maintenance
Completed - CloudSigma would like to inform you that we successfully performed a scheduled maintenance of our API server in the London cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for short period of time. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://lon.status.cloudsigma.com/.
Mar 20, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 12, 23:34 UTC
[TYO] API Server Maintenance
Completed - CloudSigma would like to inform you that we successfully performed a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for short period of time. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 20, 12:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 11:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 12, 22:53 UTC
Mar 19, 2023
[CRK] Network maintenance
Completed - CloudSigma would like to inform you that the maintenance of our Network infrastructure in the Clark cloud was performed successfully. More precisely, we cabled a uplink between two of our racks sustaining the Cloud.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there was no public network interruption. The actual maintenance took no longer than 3 hours in total.
Mar 19, 15:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:22 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a maintenance of our Network infrastructure in the Clark cloud. More precisely, we will be cabling a uplink between two of our racks sustaining the Cloud.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there will be no public network interruption. The actual maintenance is scheduled to take no longer than 3 hours in total.
Mar 19, 13:21 UTC
Mar 18, 2023

No incidents reported.

Mar 17, 2023
[SJC] Hardware maintenance - Template Stage 2
Completed - Alpha3 Cloud would like to inform you that we performed a scheduled Hardware maintenance of our infrastructure in the San Jose cloud location. During the maintenance, we updated the underlying OS of our infrastructure equipment. The actual works took 12 hours in total.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as the equipment has an ensured level of redundancy.
Mar 17, 04:00 UTC
Update - Alpha3 Cloud would like to inform you that we will extend the maintenance by two hours.
Mar 17, 01:59 UTC
Update - Alpha3 Cloud would like to inform you that we will extend the maintenance by two hours.
Mar 16, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled Hardware maintenance of our infrastructure in the San Jose cloud location. During the maintenance, we will be updating the current OS of equipment to our infrastructure. The actual works are expected to take up to 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as the equipment has the required level of redundancy.
Mar 8, 17:05 UTC
Mar 16, 2023
[HNL] API Server Maintenance
Completed - CloudSigma would like to inform you that we successfully performed a scheduled maintenance of our API server in the Honolulu cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for short period of time. Also, a brief interruption on the web interface occurred.
Mar 16, 09:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for a short period of time. Also, a brief interruption on the web interface may occur.
Mar 9, 14:49 UTC
[SJC] Hardware maintenance
Completed - Alpha3 Cloud would like to inform you that we performed a scheduled Hardware maintenance of our infrastructure in the San Jose cloud location. During the maintenance, we updated the underlying OS of our infrastructure equipment. The actual works took 12 hours in total.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as the equipment has an ensured level of redundancy.

While it is important for Alpha 3 Cloud to perform maintenance works such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 16, 04:30 UTC
Update - Alpha3 Cloud would like to inform you that the hardware maintenance, which is currently underway, will be extended by an additional hour.
Mar 16, 02:46 UTC
Update - Alpha3 Cloud would like to inform you that the hardware maintenance, which is currently underway, will be extended by 2 additional hours.
Mar 16, 01:01 UTC
Update - Alpha3 Cloud would like to inform you that the hardware maintenance, which is currently underway, will be extended by an additional hour.
Mar 16, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 16:01 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled Hardware maintenance of our infrastructure in the San Jose cloud location. During the maintenance, we will be updating the current OS of equipment to our infrastructure. The actual works are expected to take up to 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as the equipment has the required level of redundancy.
Mar 8, 16:43 UTC
Mar 15, 2023
[WDC] Storage Cluster Maintenance - Stage 2
Completed - Alpha3Cloud would like to inform you that we performed a scheduled maintenance of our storage cluster in the Washington D.C. cloud location. During the maintenance we upgraded the OS of the storage boxes sustaining the cloud. All scheduled tasks took 7 hours in total.

All support activities were conducted under direct supervision by Alpha3Cloud’s DevOps staff.

IMPACT:
There was be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services.
Mar 15, 15:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 UTC
Scheduled - Alpha3Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the WDC cloud location. The maintenance aims to upgrade of the OS of the storage boxes sustaining the cloud. All scheduled tasks are expected to take 8 hours in total.

All support activities will be conducted under direct supervision by Alpha3Cloud’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.
Mar 8, 16:13 UTC
[RUH] 2022-03-15 ISP Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled network maintenance performed by one of our ISP proviers in the Riyadh location has been completed with success. The actual woks took 1 hour and 5 minutes in total. During the maintenance, our provider performed tests in their network infrastructure.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 15, 15:15 UTC
Update - CloudSigma would like to inform you that the ISP Network maintenance in our Riyadh cloud location will be extended by additional 1 hour.
Mar 15, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Riyadh cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 30 minutes in total. During the maintenance, our provider will perform tests in their network infrastructure.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 13, 18:25 UTC
Mar 14, 2023
[WDC] Storage Cluster Maintenance
Completed - Alpha3Cloud would like to inform you that we performed a scheduled maintenance of our storage cluster in the WDC cloud location. During the maintenance we upgraded the OS of the storage boxes sustaining the cloud. All scheduled tasks took 7 hours in total.

All support activities were conducted under direct supervision by Alpha3Cloud’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for Alpha3Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 14, 15:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:00 UTC
Scheduled - Alpha3Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the WDC cloud location. The maintenance aims to upgrade of the OS of the storage boxes sustaining the cloud. All scheduled tasks are expected to take 8 hours in total.

All support activities will be conducted under direct supervision by Alpha3Cloud’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for Alpha3Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 7, 18:54 UTC
Mar 13, 2023
[LLA] Storage Cluster Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the Boden cloud location. The maintenance aimed to upgrade the OS of the storage boxes sustaining the cloud. All scheduled tasks took 50 minutes in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on running , so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 13, 09:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Boden cloud location. The maintenance aims to upgrade the OS of the storage boxes sustaining the cloud. All scheduled tasks are expected to take 9 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 7, 18:33 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023
[All] Unavailable credit card payments
Resolved - We would like to inform you that the ongoing issue with our payment gateway has been successfully resolved.

Our credit card payments gateway provider has fixed the issues with processing new payments. All credit card payments working as intended.
Mar 11, 20:16 UTC
Investigating - Our payment gateway is still experiencing perturbations in processing payments. Some credit card payments might be able to pass, but some might fail to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.
Mar 11, 12:30 UTC
Update - We are continuing to monitor for any further issues.
Mar 11, 05:37 UTC
Monitoring - We would like to inform you of an ongoing issue with our payment gateway.

Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.
Mar 10, 21:59 UTC
[MNL2] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Manila 2 cloud location have been resolved and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
Mar 11, 12:59 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Manila 2 cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Mar 11, 12:09 UTC
[CRK] Degraded Network performance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Clark cloud, has been resolved.

Please take our apologies for the inconvenience caused!
Mar 11, 09:43 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing packet loss in our Clark location from certain points of the world.

We apologize for any inconvenience caused. Our operations team is working to resolve the issue as fast as possible.
Mar 11, 08:31 UTC
[MNL2] Degraded network performance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Manila 2 cloud, has been resolved.
Please take our apologies for the inconvenience caused!
Mar 11, 05:43 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Mar 10, 21:32 UTC
[CRK] Degraded network performance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Clark cloud, has been resolved.

Please take our apologies for the inconvenience caused!
Mar 11, 05:32 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Clark location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Mar 10, 21:36 UTC
Mar 10, 2023
[MNL2] Degraded network performance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Manila 2 cloud, has been resolved.

Please take our apologies for the inconvenience caused!
Mar 10, 19:49 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Mar 10, 19:09 UTC
[CRK] Degraded network performance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Clark cloud, has been resolved.

Please take our apologies for the inconvenience caused!
Mar 10, 19:46 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Clark location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Mar 10, 19:09 UTC
[RUH] Storage cluster maintenance
Completed - CloudSigma would like to inform you that a scheduled maintenance of our storage cluster in the Riyadh cloud location was successfully performed. During the maintenance, we performed a software upgrade on one of the storage boxes. All scheduled tasks took 2 hours and 15 minutes in total.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 10, 10:16 UTC
Update - CloudSigma would like to inform you that we will extend the maintenance by thirty minutes.
Mar 10, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. During the maintenance, we will perform a software upgrade on one of the storage boxes. All scheduled tasks are expected to take 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 9, 18:53 UTC
[GVA] PaaS Upgrade Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled upgrade of the PaaS feature in the Geneva cloud. The actual work aimed to upgrade the version of the product, which includes additional applications in our Marketplace.

IMPACT:
During the maintenance window, the control panel was unavailable, also processing API requests was periodically not possible. Customers' environments were not affected.
Mar 10, 02:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled upgrade of the PaaS feature in the Geneva cloud. The actual work aims to upgrade the version of the product, which will include additional applications in our Marketplace.

IMPACT:
During the maintenance window, the control panel will be unavailable, also processing API requests will be periodically not possible. Customers' environments will be not affected.
Mar 2, 09:22 UTC
Mar 9, 2023
[RUH] Network maintenance
Completed - CloudSigma would like to inform you that the network maintenance in our Riyadh cloud location is completed with success. During the maintenance, we performed a traffic rebalancing.

IMPACT:
During the maintenance, there was no interruption to the public networking.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Mar 9, 20:57 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a maintenance of our network infrastructure of the Riyadh cloud. More particularly, we will be performing traffic rebalancing.

IMPACT:
During the maintenance, there will not be any interruption in the public networking.
Mar 9, 12:06 UTC
Mar 8, 2023

No incidents reported.

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