CloudSigma
All Systems Operational
Zurich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Melbourne Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
98.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[RUH] Hardware Upgrade Jun 24, 09:00-10:00 UTC
CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will replace some failed drives within the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jun 23, 12:01 UTC
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed successfully. The actual works took 50 minutes..

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 30 minutes. Also, a brief interruption on the web interface itself occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jun 23, 18:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual works are to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 30 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.
Jun 14, 22:16 UTC
Jun 22, 2021

No incidents reported.

Jun 21, 2021
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Frankfurt cloud location, was completed successfully. The maintenance aimed to upgrade our storage hosts liability and security. All scheduled tasks took 7 hours and 15 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
As expected, there was no impact on running VMs, nor on the cloud performance.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jun 21, 15:18 UTC
Update - CloudSigma would like to inform you that the maintenance duration was extended with 2 more hours.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.
Jun 21, 13:46 UTC
Update - CloudSigma would like to inform you that the maintenance duration was extended with 2 hours.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.
Jun 21, 11:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled software upgrade of our storage nodes in the Frankfurt cloud location. The maintenance aims to upgrade the storage hosts liability and security. All scheduled tasks are expected to take 4 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Jun 14, 13:02 UTC
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Geneva cloud location, has performed a planned maintenance of their network. The actual works took 2 hours in total. During the maintenance, our upstream provider rebooted two line cards.

All support activities were being conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there was a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/.
Jun 21, 01:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:01 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Geneva cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 2 hours in total. During the maintenance, our upstream provider will reboot two line cards.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there will be a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://gva.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Jun 15, 18:17 UTC
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Zurich cloud location, has performed a planned maintenance of their network. The actual works took 2 hours in total. During the maintenance, our upstream provider rebooted two line cards.

All support activities were being conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there was a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.
Jun 21, 01:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:01 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Zurich cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 2 hours in total. During the maintenance, our upstream provider will reboot two line cards.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there will be a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Jun 15, 18:21 UTC
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, has performed a planned maintenance of their network. The actual works took 2 hours in total. During the maintenance, our upstream provider rebooted two line cards.

All support activities were being conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there was a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.
Jun 21, 01:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 2 hours in total. During the maintenance, our upstream provider will reboot two line cards.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance, there will be a public network interruption for a few minutes.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Jun 15, 18:15 UTC
Jun 20, 2021
Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Completed - CloudSigma would like to inform you that one of our upstream providers successfully performed maintenance of their network infrastructure in the Frankfurt cloud location. More precisely, they performed hardware upgrades on core router controller cards.

IMPACT:
The actual maintenance took 2 hours in total. During that time, the connection with this ISP was not present for about 120 minutes. There was no impact on our network, as the traffic was automatically rerouted through our second provider.
Jun 17, 00:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 UTC
Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Frankfurt cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:
The actual maintenance is scheduled to take 2 hours in total. During that time, there will be public network interruption for about 5 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Jun 2, 16:34 UTC
Completed - CloudSigma would like to inform you that one of our upstream providers successfully performed maintenance of their network infrastructure in the Geneva cloud location. More precisely, they performed hardware upgrades on core router controller cards.

IMPACT:
The actual maintenance took 2 hours in total. During that time, the connection with this ISP was not present for about 120 minutes. There was no impact on our network, as the traffic was automatically rerouted through our second provider.
Jun 17, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 UTC
Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Geneva cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:
The actual maintenance is scheduled to take 2 hours in total. During that time, there will be public network interruption for about 5 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Jun 2, 16:35 UTC
Completed - CloudSigma would like to inform you that one of our upstream providers successfully performed maintenance of their network infrastructure in the Zurich cloud location. More precisely, they performed hardware upgrades on core router controller cards.

IMPACT:
The actual maintenance took 2 hours in total. During that time, the connection with this ISP was not present for about 120 minutes. There was no impact on our network, as the traffic was automatically rerouted through our second provider.
Jun 17, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 UTC
Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Zurich cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:

The actual maintenance is scheduled to take 2 hours in total. During that time, there will be public network interruption for about 5 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Jun 2, 16:32 UTC
Jun 16, 2021
Completed - CloudSigma would like to inform you that the hardware maintenance in our Riyadh cloud location was completed with success. During the maintenance works, we replaced some failed drives within the cloud. The actual works took no longer than 15 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT: There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 16, 12:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform emergency hardware maintenance in our Riyadh cloud location. During the maintenance works, we will replace some failed drives within the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 15, 15:37 UTC
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, performed an emergency maintenance of their network. The actual works took 8 hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there was a public network interruption for about 10-15 seconds. The actual maintenance took 8 hours in total.
Jun 16, 10:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:15 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, are performing an emergency maintenance of their network. The actual works are scheduled to take 8 hours in total. All support activities are being conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there might be a network interruption in the given timeframe of the activity. The actual maintenance is scheduled to take no longer than 8 hours in total.
Jun 16, 06:14 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - CloudSigma would like to inform you that the issue has been resolved and the live chat is now available.
Jun 11, 00:01 UTC
Investigating - CloudSigma would like to inform you that due to an outage that our provider is currently experiencing, the live chat service is currently unavailable. In case you need our assistance, please email us at support@cloudsigma.com.

Thank you for your understanding.
Jun 10, 22:56 UTC
Jun 10, 2021