CloudSigma Status

Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

Completed - CloudSigma would like to inform you that hardware maintenance was to perform in our Riyadh cloud location. During the maintenance works, failed drive on one of our storage boxes was replaced. The actual works took no longer than 1 hour in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 16, 15:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a failed drive on one of our storage boxes. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 12, 11:46 UTC

Aug 15, 2022

[DUB] Backup Cluster Hardware Maintenance

Completed - CloudSigma would like to inform you that we performed an emergency maintenance of our backup cluster. During the maintenance, wereplaced multiple faulty drives from our backup cluster. All scheduled tasks took 3 days, 4 hours, and 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones was not be possible.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://statuscloud.servecentric.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://ec.servecentric.com/ and/or email support@cloudsigma.com
Aug 15, 14:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:01 UTC

Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our backup cluster. During the maintenance, we will replace multiple faulty drives from our backup cluster. All scheduled tasks are expected to take 3 days and 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones will not be possible.
Aug 11, 06:09 UTC

[LLA] Backup Cluster Hardware Maintenance

Completed - CloudSigma would like to inform you that we performed an emergency maintenance of our backup cluster. During the maintenance, wereplaced multiple faulty drives from our backup cluster. All scheduled tasks took 3 days, 4 hours, and 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones was not be possible.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://cloud.hydro66.com/ and/or email support@cloudsigma.com
Aug 15, 14:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 UTC

Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our backup cluster. During the maintenance, we will replace multiple faulty drives from our backup cluster. All scheduled tasks are expected to take 3 days and 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones will not be possible.
Aug 11, 06:04 UTC

[FRA] Backup Cluster Hardware Maintenance

Completed - CloudSigma would like to inform you that we performed an emergency maintenance of our backup cluster. During the maintenance, wereplaced multiple faulty drives from our backup cluster. All scheduled tasks took 3 days, 4 hours, and 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones was not be possible.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Aug 15, 14:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 UTC

Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our backup cluster. During the maintenance, we will replace multiple faulty drives from our backup cluster. All scheduled tasks are expected to take 3 days and 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones will not be possible.
Aug 11, 05:54 UTC

[ZRH] Backup Cluster Hardware Maintenance

Completed - CloudSigma would like to inform you that we performed an emergency maintenance of our backup cluster. During the maintenance, wereplaced multiple faulty drives from our backup cluster. All scheduled tasks took 3 days, 4 hours, and 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones was not be possible.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Aug 15, 14:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 UTC

Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our backup cluster. During the maintenance, we will replace multiple faulty drives from our backup cluster. All scheduled tasks are expected to take 3 days and 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones will not be possible.
Aug 11, 05:49 UTC

[GVA] Backup Cluster Hardware Maintenance

Completed - CloudSigma would like to inform you that we performed an emergency maintenance of our backup cluster. During the maintenance, wereplaced multiple faulty drives from our backup cluster. All scheduled tasks took 3 days, 4 hours, and 20 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones was not be possible.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://gva.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Aug 15, 14:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:01 UTC

Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our backup cluster. During the maintenance, we will replace multiple faulty drives from our backup cluster. All scheduled tasks are expected to take 3 days and 8 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the creation of new remote snapshots/backups and promoting already existing ones will not be possible.
Aug 11, 05:40 UTC

Aug 14, 2022

No incidents reported.

Aug 13, 2022

[GVA] Object Storage Maintenance

Completed - CloudSigma would like to inform you that we performed a planned software upgrade of the Object Storage environment in our Geneva cloud. During the maintenance, software upgrades on the object storage nodes were carried out. The actual works took 3 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the object storage services was not available for about 3 hours.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 13, 15:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:00 UTC

Update - CloudSigma would like to inform you that the maintenance will be extended by 30 minutes.
Aug 12, 12:53 UTC

Scheduled - CloudSigma would like to inform you that we will be performing a planned software upgrade of the Object Storage environment in our Geneva cloud. During the maintenance, we will carry out software upgrades on the object storage nodes. The actual works are to take up to 3 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the object storage services will not be available for about 3 hours.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/.

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://gva.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Aug 6, 10:13 UTC

Aug 12, 2022

[RUH] Object storage maintenance

Completed - CloudSigma would like to inform you that the planned maintenance of our object storage environment in our cloud in Riyadh is now completed with success. During the maintenance, we carried out software upgrades on the object storage nodes. The actual works took around 6 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
During the maintenance window, the object storage services was unavailable for about 6 hours.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 12, 14:08 UTC

Update - CloudSigma would like to inform you that the maintenance will be extended by another 30 minutes.
Aug 12, 13:29 UTC

Update - CloudSigma would like to inform you that the maintenance will be extended by 1 hour.

We apologize for any caused inconvenience.
Aug 12, 11:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:30 UTC

Scheduled - CloudSigma would like to inform you that we will be performing a planned software upgrade of the Object Storage environment in our Riyadh cloud. During the maintenance, we will carry out software upgrades on the object storage nodes. The actual works are to take up to 4 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the object storage services will not be available for about 4 hours.
Aug 12, 08:27 UTC

[CRK] ISP Network Maintenance

Completed - CloudSigma would like to inform you that our ISP in the CRK cloud location has performed a planned maintenance of their network. The actual works took 42 minutes in total. During the maintenance, the ISP applied some routing changes within their network.

All support activities were being conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During this time frame, the traffic was rerouted through our second line and a brief interruption may have occurred while traffic is being rerouted. No impact was observed on running virtual machines, hosts, private network accessibility and/or any other running services.
Aug 12, 05:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 05:00 UTC

Scheduled - CloudSigma would like to inform you that our ISP in the CRK cloud location is going to perform a planned maintenance of their network. During the maintenance, the ISP will apply some routing changes within their network. The actual work are scheduled to take 1 hour in total.

IMPACT:
During the maintenance, there will be no impact on the public network as the traffic will be rerouted to our second line.
Aug 11, 12:19 UTC

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

[MNL2][CRK] Credit card payments issues

Resolved - We would like to inform you that our credit card payments gateway provider fixed the issue with processing new payments.

Please take our apologies for the inconvenience caused!
Aug 9, 08:08 UTC

Update - We would like to inform you that our credit card payments gateway provider is still having issues processing new payments.

We will post an update as soon as we have any news or resolution to the payments issue.

Please take our apologies for the inconvenience caused!
Aug 8, 12:45 UTC

Update - We would like to inform you that our credit card payments gateway provider is still having issues processing new payments.

We will post an update as soon as we have any news or resolution to the payments issue.

Please take our apologies for the inconvenience caused!
Aug 7, 14:15 UTC

Update - We would like to inform you that our credit card payments gateway provider is still having issues processing new payments.

We will post an update as soon as we have any news or resolution to the payments issue.

Please take our apologies for the inconvenience caused!
Aug 6, 17:26 UTC

Update - We would like to inform you that our credit card payments gateway provider is still having issues processing new payments.

We will post an update as soon as we have any news or resolution to the payments issue.
Aug 5, 21:04 UTC

Identified - We would like to inform you of an ongoing issue with our payment gateway.

Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

Our support team has extended any expiring subscriptions in the next 72 hours, and renewed those subscriptions until the 10th of August to avoid disruption to computing. If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.

Our 24/7 live support team are available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.
Aug 5, 17:18 UTC

[RUH] Hardware maintenance

Completed - CloudSigma would like to inform you that the planned hardware maintenance of our storage cluster for 2022-08-09 08:00 UTC (2022-08-09 11:00 AST) in the Riyadh cloud location is postponed for a future date, due to unforeseen circumstances.

We will inform you as soon as we are able to update the maintenance schedule and resume the planned activities.

We extend apologies for any inconvenience caused.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Aug 9, 08:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a failed drive on one of our storage boxes. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Aug 7, 14:17 UTC

Aug 8, 2022

Aug 7, 2022

Aug 6, 2022

[RUH] PaaS maintenance

Completed - CloudSigma would like to inform you that we performed a planned mainenance of our PaaS environment in the Riyadh cloud with success. We performed a hardware upgrade of the PaaS infrastructure. For that reason, we powered down certain boxes sustaining it. The actual works took 20 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the PaaS panel were not be accessible for about 15 minutes, but this did not affect the containers' connectivity and did not impact their normal work.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 6, 17:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 17:00 UTC

Scheduled - CloudSigma would like to inform you that we will be performing a planned mainenance of our PaaS environment in the Riyadh cloud. We will perform a hardware upgrade of the PaaS infrastructure. For that reason, we need to power down certain boxes sustaining it. The actual works are expected to take 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, the PaaS panel will not be accessible for about 10-15 minutes, but this is not going to affect the containers connectivity and will not impact their normal work.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 2, 10:51 UTC

Aug 5, 2022

[RUH] Network maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of the Network infrastructure of the Riyadh cloud has been completed with success. More precisely, we replaced some of the networking equipment, as part of the process of permanently resolving the network issues we had in the last few weeks. The actual work took 9 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
During the maintenance, a brief interruption occurred while the traffic was rerouted through our second line. There was no impact on running virtual machines, hosts, private network accessibility and/or any other running services.
Aug 5, 02:15 UTC

Update - CloudSigma would like to inform you that the maintenance works will be extended by an additional 5 hours.
Aug 4, 22:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 17:01 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Riyadh cloud. More precisely, we will be replacing some networking equipment, as part of the process to permanently resolve the network issues that had been observed in the last few weeks.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, we expect no interruption in the public or private networking.
The maintenance works are planned to take up to 5 hours in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jul 31, 21:03 UTC

Aug 4, 2022

[MNL2] Hardware maintenance

Completed - CloudSigma would like to inform you that we performed hardware maintenance in our Manila-2 cloud location. During the maintenance, we installed new equipment to the cloud so that its capacity could get increased soon. The actual work took 6 hours and 10 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 4, 18:18 UTC

Update - CloudSigma would like to inform you that the scheduled hardware upgrade will be extended by one hour.

The work on the new equipment installation continues. We will keep you informed of any updates.
Aug 4, 17:59 UTC

Update - CloudSigma would like to inform you that the scheduled hardware upgrade will be extended by one hour.

The work on the new equipment installation continues. We will keep you informed of any updates.
Aug 4, 17:00 UTC

Update - CloudSigma would like to inform you that the scheduled hardware upgrade will be extended by one hour.

The work on the new equipment installation continues. We will keep you informed of any updates.
Aug 4, 15:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 12:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Manila2 cloud location. During the maintenance works, we will be installing new equipment. The actual works are planned to take no longer than 4 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jul 28, 08:36 UTC

[SJC] Degraded Network performance

Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our San Jose cloud, has been resolved.

Please take our apologies for the inconvenience caused!
Aug 4, 08:03 UTC

Investigating - CloudSigma would like to inform you that currently, our San Jose Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Aug 4, 07:43 UTC

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