CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Australia, Perth Status Page

United Kingdom, London Status Page

Germany, Frankfurt Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

Sweden, Boden Status Page

Switzerland, Geneva Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
99.99 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
99.45 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
99.98 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[SJC] API Server Maintenance May 30, 2023 08:00-10:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for Alpha3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 24, 2023 - 02:41 UTC
[TYO] API Server Maintenance May 30, 2023 11:00-13:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 23, 2023 - 07:02 UTC
[CRK] PaaS Upgrade May 30, 2023 14:00-22:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled upgrade of our PaaS feature in the Clark cloud location. The actual work aims to upgrade the version of the product, which will include additional applications in our marketplace. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
During the maintenance window, the control panel will be unavailable, also processing API requests will be periodically not possible. Customers' environments will not be affected.
Posted on May 23, 2023 - 06:57 UTC
[GVA] API Server Maintenance May 31, 2023 19:00-21:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 24, 2023 - 05:27 UTC
[LLA] API Server Maintenance May 31, 2023 21:00-23:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Boden cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 24, 2023 - 22:23 UTC
[ZRH] API Server Maintenance May 31, 2023 23:00 - Jun 1, 2023 01:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 24, 2023 - 20:31 UTC
[DUB] API Server Maintenance Jun 1, 2023 01:00-03:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 24, 2023 - 23:29 UTC
[MNL2] Network Maintenance Jun 2, 2023 08:00-15:00 UTC
CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the Manila-2 cloud location. More precisely, we will be performing a software upgrade of our core router. The actual works are scheduled to take 7 hours in total.

IMPACT:
There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on May 26, 2023 - 00:24 UTC
[CRK] Network Maintenance - Stage 1 Jun 5, 2023 08:00-15:00 UTC
CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the Clark cloud location. More precisely, we will be performing a software upgrade of our core router. The actual works are scheduled to take 7 hours in total.

IMPACT:
There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.
Posted on May 29, 2023 - 02:30 UTC
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023
[MNL2] API Server Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely we performed a software upgrade on our API server.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers were unable to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption in the web interface occured.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 29, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely we will be performing a software upgrade on our API server.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption in the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 22, 03:42 UTC
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Riyadh cloud location with completed successfully.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface occurred.
May 26, 08:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 18, 22:57 UTC
May 25, 2023
[LON] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the London cloud location with completed successfully.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 25, 17:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:01 UTC
Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our API server in the London cloud location. During the maintenance, we will deploy a hotfix to address a bug we discovered after the last API release. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 24, 22:01 UTC
[WDC] Degraded network performance
Resolved - This incident has been resolved.
May 25, 15:11 UTC
Update - Alpha3Cloud would like to inform you that the issue with the degraded performance on our network infrastructure in the Washington cloud, has been fixed.

Please take our apologies for the inconvenience caused!
May 25, 15:10 UTC
Investigating - Alpha3Cloud would like to inform you that currently, we are experiencing degraded network performance in our Washington location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.

Please take our apologies for the inconvenience caused.
May 25, 14:33 UTC
[CRK] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Clark cloud location with completed successfully.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface occurred.
May 25, 12:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:00 UTC
Update - CloudSigma would like to inform you that we are postponing the scheduled maintenance of our API server in the Clark cloud location. The actual works are moved by one week and are planned to take no longer than 2 hours in total.


IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, for about 15 minutes, customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also, a brief interruption in the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 17, 10:05 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location.


IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 10, 06:43 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that we successfully performed a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface occurred.
May 25, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Update - Alpha3 Cloud would like to inform you that we are postponing the scheduled maintenance of our API server in the Washington cloud location. The actual works are moved by one week and are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, for about 15 minutes, customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also, a brief interruption in the web interface may occur.

While it is important for Alpha3Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 17, 07:18 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for Alpa3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 10, 06:12 UTC
May 24, 2023
[CRK] Storage Cluster Maintenance - Stage 2
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aimed to upgrade the underlying software in our storage cluster. All planned tasks took 32 hours in total.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 24, 23:42 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 4 more hours.
May 24, 15:36 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 4 more hours.
May 24, 10:01 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 4 more hours.
May 24, 05:57 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 2 more hours.
May 24, 04:07 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 4 more hours.
May 23, 22:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 7 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 16, 05:48 UTC
[RUH] Hardware Maintenance
Completed - CloudSigma would like to inform you that we have completed the hardware maintenance in our Riyadh cloud location. During the maintenance works, failed drives were replaced on one of our storage boxes. The actual works took 2 hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
May 24, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing failed drives on one of our storage boxes. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:

There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
May 24, 12:52 UTC
[LON] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the London cloud location have been resolved and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
May 24, 09:48 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the London cloud location.

The PaaS panel in the WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused.
Updates will be announced as soon as provided.
May 24, 09:16 UTC
[LON] API Server issues
Resolved - This incident has been resolved.
May 24, 09:39 UTC
Update - CloudSigma would like to inform you that the issue with our API and WebApp in the London cloud location has been identified and resolved.

Access to the WebApp as well as all functionality is working normally.

We apologize for any inconvenience caused.
May 24, 09:39 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing issues with our API and WebApp in London, and API calls can not be performed, directly or through the web interface.

There is no impact on already existing/running customers’ virtual machines, hosts, and network accessibility.

Our DevOps team is working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines or other cloud infrastructure.
May 24, 09:04 UTC
May 23, 2023
[FRA] Storage Cluster Maintenance - Stage 2
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the Frankfurt cloud location. The maintenance aim was to upgrade the underlying software in our storage cluster. All scheduled tasks took 11 hours in total.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 23, 21:46 UTC
Update - CloudSigma would like to inform you that the ongoing maintenance is being extended by 2 additional hours.
We will post fresh updates as the works progress further.
May 23, 19:40 UTC
Update - CloudSigma would like to inform you that the ongoing maintenance is being extended by 4 additional hours.
We will post fresh updates as the works progress further.
May 23, 14:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Frankfurt cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 16, 06:10 UTC
[GVA] Inaccessible PaaS interface
Resolved - CloudSigma is pleased to inform that the availability issue with the services is resolved and PaaS is once again accessible via the WebApp. Per our checking, the issue has *not* impacted the sustained environments or their networking and there has been no downtime.
May 23, 18:04 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Geneva Cloud location.

The PaaS panel in our WebApp is not accessible, and some environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.

Updates will be announced as soon as provided
May 23, 17:36 UTC
[DUB] Network Maintenance - Stage 2
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our Network infrastructure at the Dublin cloud location. During the maintenance we performed a software upgrades on one of our routers.

IMPACT:
During the maintenance, the traffic flow was maintained via the redundant router. There was no impact on running virtual machines, hosts, private network accessibility, and/or any other running services.
May 23, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Dublin cloud. More precisely, we will be performing software upgrades on one of our routers. The software upgrades are deemed as necessary by our hardware vendor.

IMPACT:
During the maintenance, the traffic flow will be maintained via the redundant router. There will be no impact on running virtual machines, hosts, private network accessibility, and/or any other running services. The maintenance activities are expected to take 7 hours in total.
May 16, 15:26 UTC
[FRA] Emergency API Maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the Frankfurt cloud location. The actual works took 40 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
No impact was observed on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface did occur.
May 23, 14:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our API server in the Frankfurt cloud location. We will deploy a hotfix for the bug we discovered after the last release. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
May 22, 16:29 UTC
[PER] API Server Maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the Perth cloud location. The actual works took 50 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
No impact was observed on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface did occur.
May 23, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 UTC
Update - CloudSigma would like to inform you that we are postponing the scheduled maintenance of our API server in the Perth cloud location. The actual works are moved by one week and are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, for about 15 minutes, customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also, a brief interruption in the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
May 16, 11:53 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
May 8, 23:40 UTC
[LON] Emergency API Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our cloud infrastructure for 2023-05-23 10:30 UTC ; 2023-05-23 11:30 GMT in the London cloud location is postponed for a future date, due to unforeseen circumstances.

We will inform you as soon as we are able to update the maintenance schedule and resume the planned activities.

We extend apologies for any inconvenience caused.
May 23, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:30 UTC
Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our API server in the London cloud location. During the maintenance, we will deploy a hot-fix to address a bug we discovered after the last API release. The actual works are planned to take no longer than 60 minutes in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
May 22, 15:10 UTC
[HNL] API Server Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Honolulu cloud location.


IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface occured.
May 23, 08:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Update - CloudSigma would like to inform you that we are postponing the scheduled maintenance of our API server in the Honolulu cloud location. The actual works are moved by one week and are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, for about 15 minutes, customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also, a brief interruption in the web interface may occur.
May 15, 15:56 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
May 9, 03:05 UTC
[CRK] Storage Cluster Maintenance - Stage 1
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the CRK cloud location, was completed successfully. The maintenance aimed to upgrade the underlying software governing the storage. All scheduled tasks took around 11 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
As expected, there was no impact on running VMs, nor on the cloud performance.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 23, 01:09 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 2 more hours.
May 22, 22:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 7 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 15, 16:42 UTC
May 22, 2023
[DUB] Network Maintenance - Stage 1
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our Network infrastructure at the Dublin cloud location. During the maintenance we performed a software upgrades on our router.

IMPACT:
During the maintenance, the traffic flow was maintained via the redundant router. There was no impact on running virtual machines, hosts, private network accessibility, and/or any other running services.
May 22, 19:12 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by another 2 hours.
May 22, 17:04 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 2 more hours.
May 22, 15:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning a scheduled maintenance of our Network infrastructure at the Dublin cloud location. Particularly, we will be carrying out software upgrades on our router. The software upgrades are deemed as necessary by our hardware vendor.

IMPACT:
During the maintenance, the traffic flow will be maintained via the redundant router. Brief interruptions in the public networking are anticipated, as the traffic is re-routed. The expected duration of the maintenance activities is a total of 7 hours.
May 15, 16:24 UTC
[FRA] Storage Cluster Maintenance Stage 1
Completed - CloudSigma would like to inform you that we performed scheduled maintenance of our storage cluster in the Frankfurt cloud location. During the maintenance, the underlying software of our storage cluster was upgraded.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.
May 22, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Frankfurt cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
May 15, 16:45 UTC
[FRA] Unavailable Web App
Resolved - CloudSigma is happy to inform you that the connectivity issue that we have experienced is now resolved.
No customer data was affected during the incident and the investigation.
Normal operations are restored.
May 22, 02:35 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing an issue with connectivity to the web application in our Frankfurt location.
Our administrators are working to resolve it as soon as possible.
May 22, 02:11 UTC
May 21, 2023
[LON] Power Maintenance - Stage 1
Completed - CloudSigma would like to inform you that our data center operator in London performed a scheduled Power maintenance. For stage 1 of the work, they turned off the circuit supplies while inspecting, maintaining, and testing the switchboards, main data room busbars, circuit breakers, and protection units.

IMPACT:
During the maintenance, the power was stopped in one of our circuits.There was no service impact as our equipment is power-redundant.
May 21, 21:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 UTC
Scheduled - CloudSigma would like to inform you that our data center operator in London will perform a scheduled Power maintenance. For each stage of work, they will need to shut down the circuit supplies while inspecting, maintaining, and testing the switchboards, main data room busbars, circuit breakers, and protection units.

IMPACT:
During this and the next maintenance stage, the power will be stopped in one of our circuits at a time. We expect no service impact as our equipment is power-redundant.


While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 12, 00:08 UTC
[ALL] Live chat Maintenance
Completed - CloudSigma would like to inform you that our chat service provider performed critical maintenance, which impacted the performance of Chat and Messaging. The actual works took 1 hour and 30 minutes in total.

IMPACT:
During the maintenance window, the chat service was not available for about 60 minutes. Any ongoing chats were disconnected for both agents and visitors.
May 21, 08:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 UTC
Scheduled - CloudSigma would like to inform you that our chat service provider is going to perform critical maintenance, which will impact the performance of Chat and Messaging. The actual works are planned to take 1 hour and 30 minutes in total.

IMPACT:
During the maintenance window, the chat service will not be available for about 60 minutes. Any ongoing chats will be disconnected for both agents and visitors.
In case you need our immediate assistance, during the above-mentioned maintenance, please email us at support@cloudsigma.com.
May 14, 05:14 UTC
May 20, 2023
[CRK] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Clark cloud location have been resolved and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
May 20, 04:42 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Clark Cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.

Updates will be announced as soon as provided.
May 20, 03:05 UTC
May 19, 2023
[LLA] VM starting issue
Resolved - CloudSigma would like to inform you that the issue with the virtual machines starting in our Boden cloud, has been fixed.

Please accept our sincere apologies for any inconvenience caused!
May 19, 08:22 UTC
Investigating - CloudSigma would like to inform you that currently virtual machines starting is not possible through our WebApp.

We apologize for any inconvenience caused. Our operations team is working to resolve the issue as fast as possible.
May 19, 08:11 UTC
May 18, 2023

No incidents reported.

May 17, 2023
[RUH] Hardware Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of the hardware in our Riyadh cloud location was completed with success. During the maintenance, a few faulty drives from the boxes sustaining the storage cluster were replaced.

IMPACT:
There was no impact on running VMs, storage units, networks, or any other services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 17, 17:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of the hardware in our Riyadh cloud location. During the maintenance, we will replace a few faulty drives from the boxes sustaining the storage cluster.

IMPACT:
There will be no impact on running VMs, storage units, networks, or any other services, so no actions are required from your end.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
May 16, 02:56 UTC
[MNL2] PaaS Upgrade
Completed - CloudSigma would like to inform you that we performed a scheduled upgrade of the PaaS feature in the Manila-2 cloud. The actual work aimed to upgrade the version of the product, which includes additional applications in our Marketplace.

IMPACT:
During the maintenance window, the control panel was unavailable, also processing API requests was periodically not possible. Customers' environments were not affected.
May 17, 02:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled upgrade of our PaaS feature in the Manila-2 cloud location. The actual work aims to upgrade the version of the product, which will include additional applications in our marketplace. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
During the maintenance window, the control panel will be unavailable, also processing API requests will be periodically not possible. Customers' environments will not be affected.
May 9, 02:38 UTC
May 16, 2023
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