All Systems Operational
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.99 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[ALL] Live chat Maintenance Jan 29, 2023 02:00-03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 2023 - 23:17 UTC
Scheduled - CloudSigma would like to inform you that our chat service provider is going to perform critical maintenance, which will impact the performance of Chat and Messaging. The actual works are planned to take 1 hour in total.

IMPACT:
During the maintenance window, the chat service will not be available for about 60 minutes. Any ongoing chats will be disconnected for both agents and visitors.
In case you need our immediate assistance, during the above-mentioned maintenance, please email us at support@cloudsigma.com.

Jan 21, 2023 - 23:16 UTC
[CRK] API Server Maintenance Jan 30, 2023 12:00-13:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location. More precisely we will be performing a software upgrade on our API server.


IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 23, 2023 - 08:57 UTC
[TYO]API Server Maintenance Jan 30, 2023 13:00-14:00 UTC
Cloudsigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. More precisely we will be performing a software upgrade on our API server.


IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 23, 2023 - 08:12 UTC
[MNL] API server maintenance Jan 30, 2023 13:30-14:30 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location. More precisely we will be performing a software upgrade on our API server.


IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 23, 2023 - 09:05 UTC
[MNL2] 2023-01-30 API Server Maintenance Jan 30, 2023 15:00-16:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely we will be performing a software upgrade on our API server.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 23, 2023 - 09:39 UTC
[MNL2]API Server Maintenance Jan 30, 2023 15:00-16:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely we will be performing a software upgrade on our API server.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 23, 2023 - 09:39 UTC
[HNL] API Server Maintenance Jan 31, 2023 11:00-12:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 24, 2023 - 02:38 UTC
[PER] API Server Maintenance Jan 31, 2023 12:00-13:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 24, 2023 - 02:02 UTC
[FRA] API Server Maintenance Jan 31, 2023 19:00-20:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 24, 2023 - 02:46 UTC
[DUB] API Server Maintenance Jan 31, 2023 20:00-21:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 24, 2023 - 01:47 UTC
[LLA] API Server Maintenance Feb 1, 2023 19:00-20:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Boden cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 25, 2023 - 01:20 UTC
[LON] API Server Maintenance Feb 1, 2023 20:00-21:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 25, 2023 - 00:44 UTC
[ZRH] API Server Maintenance Feb 2, 2023 19:00-20:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 26, 2023 - 01:25 UTC
[GVA] API Server Maintenance Feb 2, 2023 20:00-21:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 26, 2023 - 01:27 UTC
[RUH] API Server Maintenance Feb 3, 2023 08:00-09:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Posted on Jan 27, 2023 - 01:28 UTC
Past Incidents
Jan 28, 2023
Completed - CloudSigma would like to inform you that a planned software upgrade of the Object Storage environment in our Geneva cloud was successfully performed. During the maintenance, software upgrades on the object storage nodes were carried out.

IMPACT:
During the maintenance window, the object storage services was not available for about 20 minutes.

Jan 28, 11:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a planned software upgrade of the Object Storage environment in our Geneva cloud. During the maintenance, we will carry out software upgrades on the object storage nodes. The actual works are to take up to 3 hours in total.

IMPACT:
During the maintenance window, the object storage services will not be available for about 20 minutes.

Jan 21, 04:12 UTC
Resolved - The CloudSigma Marketing Website is now accessible via the regular URLs again.
Jan 28, 01:34 UTC
Investigating - CloudSigma would like to inform you that we encountered some problems with our Marketing Website - www.cloudsigma.com.
There is no impact on the web app or on the API. Just to access the marketing website.
We apologize for the caused inconvenience.

Jan 28, 01:14 UTC
Jan 27, 2023
Completed - Dear Valued Customer,

This email is to inform you that the planned maintenance was carried out with success.

MAINTENANCE SUMMARY: Object Storage maintenance
Date and Time Maintenance Started: 2023-01-27 10:00 UTC ; 2023-01-27 13:00 AST
Date and Time Maintenance Ended: 2023-01-27 16:00 UTC ; 2023-01-27 19:00 AST
Location: RUH

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we performed a planned software upgrade of the Object Storage environment in our Riyadh cloud. During the maintenance, we carried out software upgrades on the object storage nodes. The actual works took 6 hours in total.

IMPACT:
During the maintenance window, the object storage services were unavailable for approximately 1 hour.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://ruh.status.cloudsigma.com/.
Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://ruh.cloudsigma.com/ui/ and/or email support@cloudsigma.com

Jan 27, 16:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a planned software upgrade of the Object Storage environment in our Riyadh cloud. During the maintenance, we will carry out software upgrades on the object storage nodes. The actual works are to take up to 6 hours in total.

IMPACT:
During the maintenance window, the object storage services will not be available for about 1 hour.

Jan 20, 00:40 UTC
Completed - CloudSigma would like to inform you that the planned network maintenance of the Honolulu cloud network was completed successfully. The maintenance aimed at augmentation of the network infrastructure. The actual works took 3 hours total.

IMPACT:
During this time frame, the traffic was rerouted through one of our backup lines. There was no imapct on running virtual machines, hosts, private network accessibility and/or any other running services.

Jan 27, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Honolulu cloud. The maintenance is aimed at augmentation of the network infrastructure. The actual maintenance is scheduled to take no longer than 3 hours in total.

IMPACT:
During this time frame, the traffic will be rerouted through one of our backup lines and a brief interruption may occur while traffic is being rerouted. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

Jan 25, 02:16 UTC
Completed - Alpha3 Cloud would like to inform you that a scheduled maintenance of our API server in the San Jose cloud location was completed successfully. The actual works took 20 minutes.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, the customers were not be able to perform any calls to the API, directly or through the web interface (panel) for about 20 minutes.

Jan 27, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. More precisely we will be performing a software upgrade on our API server.

All support activities will be conducted under the direct supervision of Alpha3 Cloud’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Jan 23, 07:30 UTC
Completed - Alpha3 Cloud would like to inform you that we performed a scheduled maintenance of our API server in the Washington DC cloud location. The actual works took 1 hour in total.

All support activities were conducted under the direct supervision of Alpha3 Cloud’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Jan 27, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 07:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of Alpha3 Cloud’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Jan 23, 06:42 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.

Please take our apologies for the inconvenience caused!

Jan 25, 23:16 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance and packet loss in our Riyadh location and packet loss from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.

Please take our apologies for the inconvenience caused!

Jan 25, 22:06 UTC
Jan 24, 2023
Completed - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, performed a planned maintenance of their network. The actual works took 3 hours in total. During the maintenance our network provider upgraded the software of their IP platform. The upgrade contains a number of reliability enhancements, new features, and patches that will mitigate software limitations.

IMPACT:
During this time frame, the traffic was rerouted through one of our backup lines. There was no imapct on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Jan 24, 16:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 13:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Honolulu cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 3 hours in total. During the maintenance our network provider will be upgrading the software of their IP platform. The upgrade contains a number of reliability enhancements, new features, and patches that will mitigate software limitations.

IMPACT:
During this time frame, the traffic will be rerouted through one of our backup lines and a brief interruption may occur while traffic is being rerouted. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

Jan 18, 03:35 UTC
Resolved - The CloudSigma Marketing Website is now accessible via the regular URLs again.

We apologize for the inconvenience caused!

Jan 24, 05:48 UTC
Investigating - CloudSigma would like to inform you that we encountered some problems with our Marketing Website - www.cloudsigma.com.
There is no impact on the web app or on the API. Just to access the marketing website.
We apologize for the caused inconvenience.

Jan 24, 02:18 UTC
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface itself occurred.

Jan 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of Alpha3 Cloud’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Jan 13, 17:51 UTC
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our Network infrastructure at the Clark cloud location. More precisely, we upgraded one of our upstream lines.


IMPACT:
There was no impact during the maintenance window. The traffic flow was rerouted through our second line.

Jan 20, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure at the Clark cloud location. More precisely, we will be upgrading one of our upstream lines.


IMPACT:
There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.

Jan 16, 08:40 UTC
Resolved - Alpha3Cloud would like to inform you that the connectivity issues related to the PaaS in the San Jose cloud location have been resolved and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.

Jan 20, 08:31 UTC
Investigating - Alpha3Cloud would like to inform you that we are currently experiencing issues with the PaaS in the San Jose cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.

Jan 20, 08:03 UTC
Jan 19, 2023
Completed - CloudSigma would like to inform you that we performed an emergency maintenance on our network infrastructure of the Riyadh cloud. More precisely, we performed cabling works on the hardware sustaining the Cloud.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:

During the maintenance, there was no interruption in the public or private networking.

Jan 19, 16:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance on our network infrastructure of the Riyadh cloud. More precisely, we will be performing cabling works on the hardware sustaining the Cloud.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, there won’t be any interruption in the public or private networking.

Jan 19, 10:32 UTC
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023
Completed - CloudSigma would like to inform you that an emergency maintenance of our API server in the Manila cloud location was successfully performed. During the maintenance we dedicated more hardware resources to our API server.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

Jan 16, 14:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:02 UTC
Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our API server in the Manila cloud location. During the maintenance we will dedicate more hardware resources to our API server, which requires the server to be restarted.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

Jan 16, 12:00 UTC
Resolved - CloudSigma would like to inform you that the Riyadh cloud is back online.

Our DevOps team is working to identify the root cause of today's outage. You will be provided with detailed root-cause analyses for the incident as soon as this is done.

Jan 16, 00:28 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location. The cloud is currently unreachable

Our operations team is working to resolve the issue as fast as possible.

Jan 16, 00:22 UTC
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.