CloudSigma
All Systems Operational
Zurich Cloud ? Operational
90 days ago
99.97 % uptime
Today
Geneva Cloud ? Operational
90 days ago
99.98 % uptime
Today
Miami Cloud ? Operational
90 days ago
99.99 % uptime
Today
San Jose Cloud ? Operational
90 days ago
99.99 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
99.92 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Hawaii Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Warsaw Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Dear Valued Customer,

This email is to inform you of the planned maintenance we will be performing.

MAINTENANCE SUMMARY: Storage Cluster Upgrade

Date and Time Maintenance Starts: 2019-09-19, 07:00 UTC ; 2019-09-19, 03:00 EST
Date and Time Maintenance Ends: 2019-09-19, 11:00 UTC ; 2019-09-19, 07:00 EST



Location: WDC

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Washington DC cloud location. During the maintenance, we will upgrade the software version of our storage cluster. All scheduled tasks are expected to take 4 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://wdc.status.cloudsigma.com/
Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://wdc.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Sep 12, 22:56 UTC
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Completed - CloudSigma would like to inform you that we have completed the maintenance works on our API server in the Perth cloud location. The actual works took 1 hour in total. The main goal which was accomplished with this maintenance stage was making our API server resistant against the MDS vulnerabilities.
Sep 13, 17:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 1 hour in total and aims to make our API server resistant against the MDS vulnerabilities.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://per.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 4, 17:32 UTC
Sep 12, 2019
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Perth cloud location. The actual works took 90 minutes in total.
The main goal of this maintenance stage was to make our API server resistant against the MDS vulnerabilities. As such, it was accomplished.
Sep 12, 18:33 UTC
Update - CloudSigma would like to inform you that the ongoing API server maintenance will be extended with 30 minutes.

No service interruption is expected during that time.
Sep 12, 18:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 1 hour in total and aims to make our API server resistant against the MDS vulnerabilities.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://per.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 4, 17:31 UTC
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. The actual works took 45 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 20 minutes. Also, a brief interruption on the web interface itself occurred.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 12, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 4, 17:12 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Completed - CloudSigma would like to inform you that the scheduled maintenance of our power supply units in the Dublin cloud location has been completed. The actual works took 8 hours.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance was non-service affecting and clients did not experience any interruptions in the service.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://ec.servecentric.com/ui/4.0/ and/or email support@cloudsigma.com
Sep 5, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:45 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our power supplies in the Dublin cloud location. The actual works are planned to take no longer than 12 hours and 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance is non-service affecting and clients should not experience any disturbance in the service.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://ec.servecentric.com/ui/4.0/ and/or email support@cloudsigma.com
Sep 4, 20:12 UTC
Sep 4, 2019
Resolved - The Geneva cloud is operational now and the network issue is resolved. The problem was identified and resolved.
All connectivity and services are back to normal.
Sep 4, 19:01 UTC
Investigating - The Geneva cloud location is currently experiencing network issues and the WebApp is unreachable.

Our administrators are investigating and we will provide updates about the situation shortly.
Sep 4, 18:47 UTC
Resolved - The API Server Maintenance was completed successfully.
The actual maintenance took about an hour. During that time the WebUI was inaccessible and the API calls could not be processed.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.
Sep 4, 11:20 UTC
Investigating - We are currently experiencing issues with our API server in the Zurich cloud location. Due to the issue, the WebApp is currently inaccessible.
Work is being done to resolve the issue and restore proper access to the web app.
We will provide updates shortly.
Sep 4, 10:11 UTC
Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.