CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Switzerland, Geneva Status Page

Germany, Frankfurt Status Page

Australia, Perth Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

Sweden, Boden Status Page

United Kingdom, Cardiff Status Page

United Kingdom, London Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Zürich Cloud
Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud
Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud
Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud
Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud
Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud
Operational
90 days ago
100.0 % uptime
Today
Perth Cloud
Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud
Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud
Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud
Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud
Operational
90 days ago
100.0 % uptime
Today
Boden Cloud
Operational
90 days ago
99.94 % uptime
Today
Clark Cloud
Operational
90 days ago
100.0 % uptime
Today
London Cloud
Operational
90 days ago
100.0 % uptime
Today
Cardiff Cloud
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[RUH] Storage Cluster Maintenance - Stage 4 Sep 22, 2023 17:00-21:00 UTC
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 4 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
Posted on Sep 17, 2023 - 16:23 UTC
[CRK] ISP Network Maintenance Sep 24, 2023 17:00-21:00 UTC
CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, is going to perform a planned maintenance of their network. The actual works are planned to take no longer than 4 hours in total.

IMPACT:
During this period, the cloud traffic will be rerouted through a redundancy line, therefore no interruptions are expected for the duration of the maintenance.
Posted on Sep 17, 2023 - 01:12 UTC
[RUH] Storage Cluster Maintenance Sep 25, 2023 15:00 - Sep 26, 2023 00:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase storage operations during the maintenance window.
Posted on Sep 18, 2023 - 10:20 UTC
[GVA] Network Maintenance - Stage 1 Sep 25, 2023 17:00 - Sep 26, 2023 01:00 UTC
CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the Geneva cloud location. More precisely, we will be upgrading the software of our core router. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.
Posted on Sep 17, 2023 - 23:18 UTC
[GVA] Network Maintenance - Stage 2 Sep 26, 2023 07:00-15:00 UTC
CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the Geneva cloud location. More precisely, we will be upgrading the software of our core router. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.
Posted on Sep 18, 2023 - 23:38 UTC
[RUH] Hardware Maintenance Sep 26, 2023 08:00-16:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. The actual work is planned to take no more than 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase storage operations during the maintenance window.
Posted on Sep 19, 2023 - 23:26 UTC
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023
[MNL2] Hardware Maintenance
Completed - CloudSigma would like to inform you that the scheduled hardware maintenance in our Manila-2 cloud was completed successfully.

IMPACT:
Throughout the entire maintenance, there was no impact on the running services in the cloud.
Sep 21, 10:31 UTC
Update - CloudSigma would like to inform you that the scheduled hardware upgrade will be extended by one hour.
Sep 21, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Manila-2 cloud location. During the maintenance works, we will be installing new equipment. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 19, 16:47 UTC
Sep 20, 2023
[HNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Honolulu cloud location was concluded with success. The actual works took 3 hours in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 20, 18:21 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 20, 15:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 13, 06:22 UTC
[DUB] API Server Maintenance
Completed - CloudSigma would like to inform you that the planned maintenance of our API server in the Dublin cloud location was performed successfully. The maintenance works took 50 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occurred.
Sep 20, 00:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 12, 12:54 UTC
Sep 19, 2023
[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Zurich cloud location was concluded with success. The actual works took 1 hour and 20 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occurred.
Sep 19, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 12, 10:24 UTC
[MNL2] Hardware Maintenance
Completed - CloudSigma would like to inform you that the hardware maintenance at our Manila-2 cloud location was completed successfully. During the maintenance works, we installed new equipment. The actual works took 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Sep 19, 14:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Manila-2 cloud location. During the maintenance works, we will be installing new equipment. The actual works are planned to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Sep 12, 13:38 UTC
Sep 18, 2023
[LON] API Server Maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour in total.

IMPACT:
No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.
Sep 18, 22:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.
Sep 11, 02:52 UTC
[CWL] API Server Maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the Cardiff cloud location. The actual works took 1 hour in total.

IMPACT:
No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.
Sep 18, 21:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cardiff cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface will be unreachable for the period of the maintenance.
Sep 11, 01:27 UTC
[MNL2] API Server Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely, we performed a software upgrade on our API server. The actual work took 17 minutes in total.

IMPACT:
There was no impact on already existin g/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for 15 minutes. Also, a brief interruption in the web interface occured.
Sep 18, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila-2 cloud location. More precisely, we will be performing a software upgrade on our API server. The actual works are going to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 11, 01:02 UTC
Sep 17, 2023
[ALL] Inaccessible marketing website
Resolved - CloudSigma would like to inform you that the accessibility of our marketing website www.cloudsigma.com was restored and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
Sep 17, 16:18 UTC
Update - CloudSigma would like to inform you that we are still investigating the issue.

There is no impact on the web app or on the API. Just to access the marketing website.

We apologize for the caused inconvenience.
Sep 17, 15:28 UTC
Update - CloudSigma would like to inform you that we are still investigating the issue.

There is no impact on the web app or on the API. Just to access the marketing website.

We apologize for the caused inconvenience.
Sep 17, 14:20 UTC
Investigating - CloudSigma would like to inform you that we encountered some problems with our Marketing Website - www.cloudsigma.com.

There is no impact on the web app or on the API. Just to access the marketing website.

We apologize for the caused inconvenience.
Sep 17, 10:47 UTC
[RUH] Storage Cluster Maintenance - Stage 4
Completed - CloudSigma would like to inform you that the Storage Cluster Maintenance - Stage 4 is going to be performed by schedule on 2023-09-22 17:00 UTC time (2023-09-22 20:00 AST) as originally announced via email.

Please take our apologies for the caused confusion.
Sep 17, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. The actual works are planned to take no longer than 4 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.
Sep 15, 12:33 UTC
Sep 16, 2023
[FRA][GVA][ZRH] ISP network maintenance
Completed - CloudSigma would like to inform you that one of our ISPs at our Zurich, Geneva, and Frankfurt cloud locations performed an emergency maintenance of their network infrastructure. During the maintenance, they performed a controller card switchover to address a memory issue, per the manufacturer's recommendations.

IMPACT:
There was no impact on our network, as the traffic was automatically rerouted through our second provider.
Sep 16, 05:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - CloudSigma would like to inform you that one of our ISPs at our Zurich, Geneva, Frankfurt clouds location will perform emergency maintenance of their network infrastructure. During the maintenance, they will perform a controller card switchover to address a memory issue, per the manufacturer's recommendations.

IMPACT:
The actual maintenance is scheduled to take one hour in total. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 15, 14:26 UTC
Sep 15, 2023
[LLA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Boden cloud location was completed successfully. The actual work took no longer than 2 hours in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface occurred.
Sep 15, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Boden cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 7, 23:59 UTC
[RUH] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the PaaS interface is now accessible. There was no interruption of the already running environments.

Please accept our sincere apologies for any caused inconvenience.
Sep 15, 22:48 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Riyadh cloud location.

Our Operations teams are working on resolving the situation. Updates will be announced as soon as provided. Please accept our sincere apologies for any inconvenience caused.
Sep 15, 20:56 UTC
[GVA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Geneva cloud location has been completed with success. More precisely, we performed a software upgrade on our API server. The actual work took 2 hours in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 15, 20:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 7, 22:54 UTC
[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Riyadh cloud location was completed successfully. The actual work took 55 minutes in total.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 15, 20:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Sep 7, 22:28 UTC
Sep 14, 2023
[PER] API Server Maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the Perth cloud location. The actual work took 15 minutes in total.

IMPACT:
No impact was observed on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface did occur.
Sep 14, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 7, 00:03 UTC
[TYO] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Tokyo cloud location was completed successfully. The actual work took 15 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface occurred.
Sep 14, 11:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 6, 23:34 UTC
[SJC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that we performed a scheduled maintenance of our API server in the San Jose cloud location. More precisely we performed a software upgrade on our API server. The actual work took 25 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occured.
Sep 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:30 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 6, 23:13 UTC
Sep 13, 2023
[CRK] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Clark cloud location with completed successfully. The actual work took 14 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for about 10 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 13, 12:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 12:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Clark cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 6, 01:14 UTC
[HNL] API Server Maintenance
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Honolulu cloud location. The actual work took 23 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occured.
Sep 13, 11:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Honolulu cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 6, 00:29 UTC
[RUH] Storage Cluster Maintenance - Stage 3
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the Riyadh cloud location. During the maintenance, we upgraded the underlying software in our storage cluster. The actual works took 19 hours and 15 minutes in total.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
Sep 13, 10:46 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 13, 09:25 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 13, 06:32 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 13, 04:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. The actual works are planned to take no longer than 9 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.
Sep 4, 23:45 UTC
[WDC] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Washington cloud location have been resolved, and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
Sep 13, 10:32 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Washington cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 13, 10:05 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that we performed a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15minutes. Also, a brief interruption on the web interface occured.
Sep 13, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:30 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 5, 23:28 UTC
Live Chat Service Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our live chat was carried out with success. The actual works took 1 hour and 30 minutes in total.
Sep 13, 04:45 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 4 hours.
Sep 13, 04:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 UTC
Scheduled - CloudSigma would like to inform you that our chat service provider is going to perform a maintenance, with an impact on the availability of our Live Chat. The actual works are planned to take 1 hour in total.

IMPACT:
During the maintenance window, the chat service will not be available for about 60 minutes.
In case you need our immediate assistance, during the above-mentioned maintenance, please email us at support@cloudsigma.com.
Sep 12, 09:49 UTC
Sep 12, 2023
[PER] PaaS Upgrade
Completed - CloudSigma would like to inform you that the upgrade of the PaaS feature at the Perth cloud was concluded with success. The task entailed upgrading the version of the product, which now includes additional Marketplace applications. The actual works took 4 hours in total.

IMPACT:
During the maintenance window, the control panel was unavailable, and processing API requests was periodically not possible. Customers' environments were not affected.
Sep 12, 16:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled upgrade of the PaaS feature in the Perth cloud. The actual work aims to upgrade the version of the product, which will include additional applications in our Marketplace. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
During the maintenance window, the control panel will be unavailable, and processing API requests will be periodically not possible. Customers' environments will not be affected.
Sep 5, 00:46 UTC
[RUH] Storage Cluster Maintenance - Stage 2
Completed - CloudSigma would like to inform you regardless of the 6 hours extension of Stage 2, the planned work for that stage was not completed. We will continue with the tasks during Stage 3, which is scheduled for:

Date and Time Maintenance Starts: 2023-09-12 15:00 UTC ; 2023-09-12 18:00 AST
Sep 12, 09:49 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 12, 05:28 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 12, 01:44 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 11, 23:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. The actual works are planned to take no longer than 9 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.
Sep 4, 00:08 UTC
Live Chat Service Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our chat service provider was completed successfully.
Sep 12, 04:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 UTC
Scheduled - CloudSigma would like to inform you that our chat service provider is going to perform a maintenance, with an impact on the availability of our Live Chat. The actual works are planned to take 1 hour in total.

IMPACT:
During the maintenance window, the chat service will not be available for about 60 minutes.
In case you need our immediate assistance, during the above-mentioned maintenance, please email us at support@cloudsigma.com.
Sep 11, 16:29 UTC
Sep 11, 2023
[FRA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Frankfurt cloud location was carried out with success. The actual works took 1 hour and 10 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occurred.
Sep 11, 19:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Sep 3, 23:41 UTC
[RUH] Hardware maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our infrastructure of the Riyadh cloud was completed successfully. We replaced a couple of faulty drives in servers sustaining our Object storage solution and the cloud’s storage cluster.

IMPACT:
During the maintenance, there was no interruption in the public networking. The actual maintenance took 1 hour in total.
Sep 11, 15:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:31 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our infrastructure of the Riyadh cloud. More precisely, we will be replacing a couple of faulty drives in servers sustaining our Object storage solution and the cloud’s storage cluster.

IMPACT:
During the maintenance, there will not be interruption in the public networking. The actual maintenance is scheduled to take no longer than 1 hour in total.
Sep 7, 08:59 UTC
[GVA] Inaccessible PaaS interface
Resolved - This incident has been resolved.
Sep 11, 15:34 UTC
Update - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the Geneva cloud location have been resolved, and everything is working properly once again.

Please accept our sincere apologies for any inconvenience caused.
Sep 10, 16:34 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 10, 12:57 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 10, 00:28 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 9, 21:29 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 9, 06:36 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 9, 02:05 UTC
Update - CloudSigma would like to inform you that we are still experiencing issues with the PaaS platform in Geneva.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 8, 21:33 UTC
Update - We are continuing to investigate this issue.
Sep 8, 15:57 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Geneva cloud location.

The PaaS panel in our WebApp is not accessible and some customers' environments might have lost their network connectivity. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Sep 8, 14:53 UTC
Sep 10, 2023
Sep 9, 2023
Sep 8, 2023
[RUH] Storage Cluster Maintenance - Stage 1
Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the Riyadh cloud location. During the maintenance we upgraded the underlying software in our storage cluster. The actual works took 9 hours and 35 minutes in total.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 8, 21:32 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 8, 15:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. The actual works are planned to take no longer than 8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
Sep 1, 00:58 UTC
[ZRH] Storage maintenance
Completed - CloudSigma would like to inform you that we carried out a scheduled maintenance at our storage cluster in the Zurich cloud location. The maintenance aimed at upgrading the OS version on several of the storage nodes. The duration of the maintenance works took 10 hours in total.

IMPACT:
No impact was exerted on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 8, 18:10 UTC
Update - CloudSigma would like to inform you that the maintenance works will be extended with additional 2 hours.
Sep 8, 15:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance at our storage cluster in the Zurich cloud location. The maintenance aims at upgrading the OS version on several of the storage nodes. The planned duration of the maintenance works is ~8 hours in total.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 1, 15:48 UTC
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