CloudSigma Status

Mar 2, 2021

No incidents reported today.

Mar 1, 2021

Resolved - CloudSigma would like to inform you that the issue with our network infrastructure in the Manila cloud, has been fixed.

The issue was identified as a DDoS attack and affected our networks only partially.

Please accept our kindest apologies for the inconvenience.
Mar 1, 09:57 UTC

Investigating - CloudSigma would like to let you know that currently, we experience packet loss to our Manila cloud location. Packet loss is observed in the connection from certain points of the world to the cloud.
IMPACT:
Due to the nature of the issue, some of our customers might have been unable to reach their servers from the international peering.
The issue is escalated to our Operations team and they are working on solving the problem. Please accept our sincere apologies for any inconvenience caused.
Mar 1, 08:42 UTC

Feb 28, 2021

[MNL] Network issue

Resolved - CloudSigma would like to inform you that the issue with our network infrastructure in the Manila cloud, has been fixed.

The issue was identified as a DDoS attack and affected our networks only partially.

Please accept our kindest apologies for the inconvenience.
Feb 28, 22:18 UTC

Identified - Network loss is experienced in our Manila datacenter. The issue might affect the connection to the UI and VMs.

IMPACT:
Due to the nature of the issue, some of our customers might have been unable to reach their servers from the international peering.

The issue is escalated to our Operations team and they are working on solving the problem. Please accept our sincere apologies for any inconvenience caused.
Feb 28, 21:00 UTC

[MNL] Network Issue

Resolved - This was a temporary network issue affecting some parts of the world. There was no downtime and the servers of the customer were not affected.
Feb 28, 11:58 UTC

Update - We are still working on fixing the encountered problem. The IPC NOC team is also working on its resolution.
Feb 28, 11:23 UTC

Investigating - Network loss is experienced in our Manila datacenter. The issue affected the connection to the UI and VMs.

IMPACT:
Due to the nature of the issue, some of our customers might have been unable to reach their servers from the international peering.

The issue is escalated to our Operations team. Please accept our sincere apologies for any inconvenience caused.
Feb 28, 10:59 UTC

Feb 27, 2021

No incidents reported.

Feb 26, 2021

[FRA] ISP network maintenance

Completed - CloudSigma would like to inform you that one of our upstream providers, for our Frankfurt cloud, successfully executed the planned maintenance of their network infrastructure.
The goal was to perform hardware upgrades on their core router controller cards. The actual works took 4 hours in total.

IMPACT:
During the maintenance, there was no impact on our network, as traffic was automatically rerouted through our second provider.
Feb 26, 05:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:00 UTC

Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Zurich cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:

The actual maintenance is scheduled to take four hours in total. During that time, the connection with this ISP will not be present for about 60 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Feb 19, 13:56 UTC

[GVA] ISP network maintenance

Completed - CloudSigma would like to inform you that one of our upstream providers, for our Geneva cloud, successfully executed the planned maintenance of their network infrastructure.
The goal was to perform hardware upgrades on their core router controller cards. The actual works took 4 hours in total.

IMPACT:
During the maintenance, there was no impact on our network, as traffic was automatically rerouted through our second provider.
Feb 26, 05:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:00 UTC

Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Geneva cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:

The actual maintenance is scheduled to take four hours in total. During that time, the connection with this ISP will not be present for about 60 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Feb 19, 13:55 UTC

[ZRH] ISP network maintenance

Completed - CloudSigma would like to inform you that one of our upstream providers, for our Zurich cloud, successfully executed the planned maintenance of their network infrastructure.
The goal was to perform hardware upgrades on their core router controller cards. The actual works took 4 hours in total.
IMPACT:
During the maintenance, there was no impact on our network, as traffic was automatically rerouted through our second provider.
Feb 26, 05:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:00 UTC

Scheduled - CloudSigma would like to inform you that one of our upstream providers is planning to do scheduled maintenance of their network infrastructure in the Zurich cloud location. More precisely, they will perform hardware upgrades on core router controller cards.

IMPACT:

The actual maintenance is scheduled to take four hours in total. During that time, the connection with this ISP will not be present for about 60 minutes. We expect no impact on our network, as the traffic will be automatically rerouted through our second provider.
Feb 19, 13:50 UTC

Feb 25, 2021

[HNL] Degraded Network issue

Resolved - CloudSigma would like to inform you that the issue has been identified and resolved. All Support activities were conducted under the strict supervision of DevOps and Operations staff.

We are sorry for any and all caused inconveniences.
Feb 25, 14:50 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing a problem with one of the routers in our Honolulu Cloud Location.

There is no impact on already existing/running customer’s virtual machines, hosts, and network accessibility.

Our DevOps team is working on restoring the normal operation of the user interface. Please accept our apologies for the caused inconvenience.
Feb 25, 14:18 UTC

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

[RUH] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled API maintenance in the Ryadh cloud location has been completed.
Feb 22, 22:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 22:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Riyadh cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://ruh.status.cloudsigma.com/
Feb 12, 22:51 UTC

[ZRH] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Zurich cloud location is completed with success. During the maintenance, we performed an upgrade of our load balancer. The actual works took 20 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 22, 22:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Zurich cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/
Feb 12, 00:29 UTC

[TYO] API maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Tokyo cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 20 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 22, 18:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 18:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.
Feb 22, 11:19 UTC

[CRK] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Clark cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 30 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 22, 17:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 17:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Clark cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://crk.status.cloudsigma.com/
Feb 12, 01:43 UTC

[MNL2] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Manila 2 cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 20 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 22, 16:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 16:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila 2 cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 15, 18:04 UTC

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

[MNL] 2021-02-19 API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Manila cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 15 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://mnl.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mnl.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 19, 21:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Manila cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Feb 12, 08:08 UTC

[PER] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Perth cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 15 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://per.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://per.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 19, 18:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:01 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Perth cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://per.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://per.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 12, 15:57 UTC

[MEL] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Melbourne Cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 20 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://mel.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 19, 17:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Melbourne cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://mel.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 12, 16:05 UTC

[HNL] 2021-02-19 API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Honolulu cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 15 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://hnl.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 19, 16:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 16:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Honolulu cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/
Feb 12, 00:37 UTC

[RUH] Hardware upgrade

Completed - CloudSigma would like to inform you that the planned hardware upgrade of our storage boxes in the Riyadh cloud has been completed successfully. The actual work took 27 hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there was no impact on the functionalities of the cloud and the services we provide.
Feb 19, 11:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC

Scheduled - CloudSigma would like to inform you that the planned hardware upgrade of our storage boxes in the Riyadh cloud will be moved a day ahead and will take place on the new date and time above. The actual works are expected to take up to 36 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.
Feb 11, 16:02 UTC

CloudSigma [SJC] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the San Jose cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 10 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://sjc.status.cloudsigma.com/
Feb 19, 04:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 04:01 UTC

Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the San Jose cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

Subscribe for free email or SMS alerts of outages & maintenances at https://sjc.status.cloudsigma.com/
Feb 11, 16:23 UTC

CloudSigma [WDC] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Washington DC cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 30 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://wdc.status.cloudsigma.com/
Feb 19, 02:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:01 UTC

Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Washington DC cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.
Feb 11, 16:11 UTC

Feb 18, 2021

[GVA] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Geneva cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 15 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://gva.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://gva.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Feb 18, 22:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
Feb 11, 12:56 UTC

[FRA] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Frankfurt cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 10 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 18, 21:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Frankfurt cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ and/or email support@cloudsigma.com
Feb 11, 15:31 UTC

[DUB] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Dublin cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 30 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://statuscloud.servecentric.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://ec.servecentric.com/ui/ and/or email support@cloudsigma.com
Feb 18, 20:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://statuscloud.servecentric.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://ec.servecentric.com/ui/ and/or email support@cloudsigma.com
Feb 11, 16:25 UTC

[LLA] API Server Maintenance

Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Boden cloud location is completed successfully. During the maintenance, we performed an upgrade of our load balancer. The actual works took 40 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running virtual machines, hosts, network accessibility or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://cloud.hydro66.com/ui and/or email support@cloudsigma.com
Feb 18, 19:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:15 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in the Boden cloud location. During the maintenance, we will perform an upgrade of our load balancer. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://cloud.hydro66.com/ui and/or email support@cloudsigma.com
Feb 11, 15:52 UTC

[HNL] Emergency ISP Network Maintenance

Completed - CloudSigma would like to inform you that one of our internet service providers for the Honolulu cloud location, successfully performed emergency maintenance of their network. More precisely, they performed hardware upgrades and the corresponding tests after the upgrades. The actual work took 3 hours in total.

IMPACT:
During the maintenance, a brief interruption occurred while the traffic was rerouted through our second line.

While it is important such maintenance to be performed to ensure the quality of our services. We do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Feb 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:01 UTC

Scheduled - CloudSigma would like to inform you that one of our internet service providers - for the Honolulu cloud location - is going to perform an emergency maintenance of their network. More precisely, there will be hardware upgrades at the upstream provider. The actual works are scheduled to take 3 hours in total.

IMPACT:
In the 3 hours’ time window, a brief interruption is expected to occur while the traffic is rerouted through our secondary line.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Feb 17, 22:31 UTC

Feb 17, 2021

[FRA] API server issue

Resolved - CloudSigma would like to inform you that the issue has been identified and resolved. All Support activities were conducted under the strict supervision of DevOps and Operations staff.

We are sorry for any and all caused inconveniences.
Feb 17, 16:52 UTC

Update - Currently, the issue has been identified and fixes are being applied accordingly by our Administrators team.
We will provide the information as soon as possible.

Please take our kindest apologies for the inconvenience. We'll keep you updated.
Feb 17, 16:44 UTC

Update - Currently, the issue has been identified and fixes are being applied accordingly by our Administrators team.
We will provide the information as soon as possible.

Please take our kindest apologies for the inconvenience. We'll keep you updated.
Feb 17, 15:45 UTC

Identified - CloudSigma would like to inform you that currently, we are experiencing issues with our API and WebApp in Frankfurt.

There is no impact on already existing/running customer’s virtual machines, hosts, and network accessibility.

Our DevOps team is working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines or other cloud infrastructure.
Feb 17, 14:48 UTC

Feb 16, 2021

No incidents reported.

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