Update - CloudSigma would like to inform you that we are still experiencing issues with our payment gateway.

Our payment processor is currently investigating and working on restoring the normal operation of the payment gateway.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.

Our 24/7 live support team is available for future assistance on the matter.

Dec 01, 2022 - 09:29 UTC
Investigating - We would like to inform you of an ongoing issue with our payment gateway.

Currently, our credit card payments gateway provider is having issues processing new payments. All credit card payments currently are failing to complete.

Please be advised that any existing account balance is unaffected and can be used for purchases and general consumption.

If you need funds added to your account to prevent service disruption please contact our support team who will be able to add temporary credits to avoid any disruption to your computing.

Our 24/7 live support team is available for future assistance on the matter.

We will post an update as soon as we have any news or resolution to the payments issue.

Nov 16, 2022 - 06:50 UTC
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
99.97 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
100.0 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[ALL] Live chat Maintenance Dec 4, 2022 02:00-03:00 UTC
CloudSigma would like to inform you that our chat service provider is going to perform critical maintenance, which will impact performance for Chat and Messaging. The actual works are planned to take 1 hour in total.
IMPACT:
During the maintenance window, the chat service will not be available for about 60 minutes. Any ongoing chats will be disconnected for both agents and visitors.
In case you need our immediate assistance, during the above-mentioned maintenance, please email us at support@cloudsigma.com.

Posted on Nov 16, 2022 - 00:04 UTC
[ZRH] Storage Cluster Maintenance Dec 5, 2022 09:00-10:00 UTC
CloudSigma would like to inform you that we are planning to carry out a scheduled maintenance of our magnetic storage cluster in the Zurich cloud location. The maintenance aims to upgrade the firmware of the magnetic storage. All scheduled tasks are expected to take 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
The maintenance works will not be exerting any impact on customers’ running servers or drives.

While it is important for CloudSigma to perform maintenance works such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Posted on Nov 28, 2022 - 03:22 UTC
[DUB] Hardware Maintenance Dec 5, 2022 19:00-21:00 UTC
CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Dublin cloud location. During the maintenance window, we will be installing a new node in the storage cluster, which will expand the cloud capacity. The actual work planned will take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Posted on Nov 27, 2022 - 22:47 UTC
[GVA] Power Maintenance Dec 6, 2022 07:00-18:00 UTC
CloudSigma would like to inform you that our data center operator in Geneva will be performing scheduled Power maintenance where our cloud equipment is hosted. The maintenance aims to upgrade the total electrical capacity of the building. All scheduled tasks are expected to take 11 hours in total.

IMPACT:
The maintenance works will not exert any service impact as our equipment is fully redundant. Moreover, the DC guarantees no downtime, even for equipment with a single power supply.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Posted on Nov 29, 2022 - 04:47 UTC
Past Incidents
Dec 1, 2022

Unresolved incident: [MNL2] Credit card payments issues.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Riyadh cloud location, was performed successfully. During the maintenance window, faulty drives in a couple of the boxes sustaining our Object Storage solution were replaced. The actual work took no longer than 1 hour and 40 minutes in total.

IMPACT:

During the maintenance window, there was no impact on the functionalities of the cloud and the services we provide.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Nov 29, 15:51 UTC
Update - CloudSigma would like to inform you that the storage maintenance in our Riyadh cloud will be extended by 1 hour.
Nov 29, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in the Riyadh cloud location. During the maintenance window, we will be replacing faulty drives in a couple of the boxes sustaining our Object Storage solution. The actual work is planned to take no longer than 1 hour in total.

IMPACT:
During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback

Nov 28, 13:29 UTC
Resolved - CloudSigma would like to inform you that our DevOps team resolved the issue that we encountered, and access to the WebApp in the cloud in Manila-2 is restored.

Please excuse us for any inconvenience caused.

Nov 29, 06:05 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing issues with our WebApp in Manila-2.

Our DevOps team is working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.

Nov 29, 05:53 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Completed - CloudSigma would like to inform you that the Power maintenance of our infrastructure in the Manila 2 cloud location was completed successfully. During the maintenance, we have replaced our power distribution untis part of our infrastructure.

IMPACT:
There was not service downtime, as the cloud is fully redundant. The actual maintenance took 1 hour in total.

Nov 26, 05:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Manila-2 cloud location. During the maintenance, we will be replacing the power distribution units, which are part of our infrastructure.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as the equipment has the required level of redundancy. The actual works are expected to take up to 1 hour in total.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://mnl2.status.cloudsigma.com/.

Nov 22, 15:29 UTC
Nov 25, 2022
Completed - CloudSigma would like to inform you that the planned maintenance of our Network infrastructure in the Clark cloud location was completed successfully. The maintenance aimed at upgrading the software on our upstream lines. All scheduled tasks took 7 hours and 10 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. The traffic flow was maintained via the redundant router.

Nov 25, 08:17 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 more hour.
Nov 25, 07:52 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 3 hours.
Nov 25, 04:49 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 more hour.
Nov 25, 04:00 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 hour.
Nov 25, 03:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning a scheduled maintenance of our Network infrastructure at the Clark cloud location. Particularly, we will be carrying out software upgrades on our upstream lines. The actual maintenance is scheduled to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact during the maintenance. The traffic flow will be maintained via the redundant router.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Nov 22, 12:18 UTC
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 13:38 UTC
Update - CloudSigma would like to inform you that the scheduled maintenance of our storage cluster in the Zurich cloud location was completed successfully. During the maintenance a software upgrade was performed on some of the storage nodes sustaining the cloud. All scheduled tasks took 4 hours and 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there was no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Nov 24, 13:38 UTC
Update - CloudSigma would like to inform you that the storage maintenance in our Zurich cloud will be extended by 1 hour.
Nov 24, 13:12 UTC
Update - CloudSigma would like to inform you that the storage maintenance in our Zurich cloud will be extended by 1 hour.
Nov 24, 12:02 UTC
Update - CloudSigma would like to inform you that the storage maintenance in our Zurich cloud will be extended by 1 hour.
Nov 24, 11:05 UTC
Update - CloudSigma would like to inform you that the storage maintenance in our Zurich cloud will be extended by 1 hour.
Nov 24, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Zurich cloud location. During the maintenance, we will perform software upgrades on some of the storage nodes sustaining the cluster. All scheduled tasks are expected to take 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Nov 17, 12:20 UTC
Completed - CloudSigma would like to inform you that a scheduled maintenance of our storage cluster in the Honolulu cloud location was performed. The maintenance aimed at upgrading the underlying software in our storage cluster. All scheduled tasks took 2 hours in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

Nov 24, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the Honolulu cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 3 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

Nov 15, 23:53 UTC
Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - CloudSigma would like to inform you that the scheduled hardware maintenance in the Riyadh cloud location was completed with success. The actual works took 9 hours in total. More precisely, we worked on the cabling inside one of the racks sustaining the cloud.

All support activities were conducted under the direct supervision of CloudSigma's DevOps staff.

IMPACT:
During the maintenance window, there was no impact on the functionalities of the cloud and the services we provide.

Nov 22, 00:53 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 hours, so the maintenance is expected to take 9 hours in total.
Nov 22, 00:05 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 hours, so the maintenance is expected to take 8 hours in total.
Nov 21, 22:42 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 6 hours, so the maintenance is expected to take 7 hours in total.
Nov 21, 16:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance of our Riyadh cloud. During the maintenance, we will work on the cabling inside one of the racks sustaining the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Nov 21, 13:32 UTC
Nov 21, 2022
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Completed - CloudSigma would like to inform you that the scheduled maintenance of our network infrastructure in the Tokyo cloud location was completed with success. The actual works took 8 hours in total. More precisely, we performed software upgrades on our routers.

All support activities were conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During this time frame, the traffic was rerouted through one of our other lines. No impact was observed on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Nov 17, 19:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the Tokyo cloud location. More precisely, we will be performing an OS upgrade of our core routers. During this time frame, we will upgrade the devices one by one and the traffic will be rerouted through the routers we do not work with. The actual works are scheduled to take 8 hours in total.

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Nov 11, 10:59 UTC
Completed - CloudSigma would like to inform you that the planned maintenance of our cloud infrastructure for 2022-11-17 07:00 UTC; 2022-11-17 15:00 PST in the Manila-2 cloud location is postponed for a future date, due to unforeseen circumstances.

We will inform you as soon as we are able to update the maintenance schedule and resume the planned activities.

We extend apologies for any inconvenience caused.

Nov 17, 08:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Scheduled - CloudSigma would like to inform you of an upcoming hardware maintenance we will be performing in our Manila 2 cloud location. We will be conducting a series of tests with new hardware, which will be added to the infrastructure as part of the ongoing cloud expansion. The actual works are expected to take no longer than 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility, and/or any other running services.

Nov 10, 05:13 UTC