[MNL] Packet loss
Identified - Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. There is packet loss, which slows down connectivity to and from the MNL cloud.

The issue was traced to some of the external traces/routes used by our upstream providers. We are in direct communication with them and actively working on restoring the connectivity.

We apologize for any inconvenience this may cause and appreciate your patience.
Oct 02, 2026 - 08:01 UTC
[ALL] Chat & Ticketing System Unavailable
Update - CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.

Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

Thank you for your patience and understanding.
Sep 30, 2026 - 06:38 UTC
Investigating - Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.

At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Sep 28, 2026 - 07:11 UTC
Uptime over the past 90 days. View historical uptime.
Zürich Cloud Operational
Geneva Cloud Operational
Frankfurt Cloud Operational
Dusseldorf Cloud Operational
Dublin Cloud Operational
Washington DC Cloud Operational
Monterrey Cloud Operational
Perth Cloud Operational
Riyadh Cloud Operational
Tokyo Cloud Operational
Manila Cloud Operational
Manila 2 Cloud Operational
Clark Cloud Operational
Johor Bahru Cloud Operational
Cairo cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[DUS] Storage Cluster Maintenance - Stage 1 Oct 5, 2026 07:00-16:00 UTC

CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Düsseldorf cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Posted on Sep 28, 2026 - 00:39 UTC

[TYO] API Server Maintenance Oct 5, 2026 07:30-11:30 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Posted on Oct 01, 2026 - 17:10 UTC

[GVA][FRA] ISP Network Maintenance Oct 6, 2026 04:00-07:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations is going to perform a planned maintenance on their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Posted on Oct 02, 2026 - 13:41 UTC

[DUS] Storage Cluster Maintenance - Stage 2 Oct 6, 2026 07:00-16:00 UTC

CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Düsseldorf cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Posted on Sep 29, 2026 - 00:17 UTC

[GVA][FRA] ISP Network Maintenance Oct 7, 2026 05:00-07:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations, is going to perform a planned maintenance of their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Posted on Oct 01, 2026 - 23:25 UTC

[GVA][FRA] ISP Network Maintenance Oct 8, 2026 04:00-07:00 UTC

CloudSigma would like to inform you that one of our internet service providers, for the Geneva and Frankfurt cloud locations is going to perform a planned maintenance on their network. During the maintenance, our provider will carry out infrastructure upgrades to enhance network capacity.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Posted on Oct 02, 2026 - 13:45 UTC

[RUH] API Server Maintenance Oct 8, 2026 17:00-19:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Posted on Oct 01, 2026 - 17:22 UTC

Oct 2, 2026

Unresolved incident: [MNL] Packet loss.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Unresolved incident: [ALL] Chat & Ticketing System Unavailable.

Sep 29, 2026

[FRA] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Frankfurt cloud location, was completed successfully. This maintenance was related to the Frankfurt cloud migration we announced last week

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance
Sep 29, 23:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Frankfurt cloud location. This maintenance is related to the Frankfurt cloud migration we announced earlier this week. Due to unforeseen circumstances, the migration was not completed as initially planned; the work will continue on Tuesday, September 29th, 2026.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 26, 17:53 UTC
[CAI] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:28 UTC
[DUB] Unavailable PaaS panel
Resolved - We would like to inform you that the issues with the PaaS panel have been resolved.

The service panel is loading fine, and the services can be managed by the end users normally. Please note that during the issue with the control panel accessibility, all environments in PaaS remained running and worked without disruption.
Sep 29, 13:16 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location.

The PaaS panel in our WebApp is not accessible. We are working on restoring its availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Sep 29, 06:49 UTC
[PER] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel), for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 12:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Perth cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:18 UTC
[WDC] API Server Maintenance
Completed - Alpha3 Cloud would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 29, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:01 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 00:51 UTC

Sep 28, 2026

[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 22, 23:48 UTC
[DUB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 19:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Dublin cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:37 UTC
[MNL] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:15 UTC
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 28, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 21, 23:01 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

[FRA] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 25, 17:01 UTC
Update - CloudSigma would like to inform you that the planned maintenance we are performing has to be extended by an additional hour.

Please accept our apologies for the inconvenience.
Sep 25, 16:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Frankfurt cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 23, 20:18 UTC
[MNL] Network Outage
Resolved - Cloudsigma would like to inform you that the network connectivity issue affecting the Manila location has been resolved, and affected services are now operating normally.

We will continue to monitor the environment to ensure stability.

We apologize for the disruption and appreciate your patience and understanding.
Sep 25, 01:34 UTC
Update - Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation.

We continue to monitor the situation and will provide further information as soon as additional details become available.

We apologize for the continued disruption and appreciate your patience and understanding.
Sep 25, 00:06 UTC
Investigating - Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.

Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.
Sep 24, 16:51 UTC

Sep 24, 2026

[CAI] Storage Cluster Maintenance - Stage 2
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Cairo cloud location, was completed successfully.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Sep 24, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Cairo cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Sep 17, 19:52 UTC
[RUH] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Riyadh cloud location was completed successfully. The maintenance aimed to replace a faulty drive supporting the cloud..

IMPACT:
During the maintenance work, there was no impact on running VMs or on the cloud performance.
Sep 24, 14:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will replace a faulty drive supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 21, 21:31 UTC
[MNL2] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption of the web interface occurred.
Sep 24, 13:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Manila 2 cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 18, 20:52 UTC
[PER] Unavailable WebApp
Resolved - CloudSigma would like to inform you that the issue with the availability of the web application in our Perth location has been resolved. There was no impact on running Virtual Machines on the cloud.

We apologize for the inconvenience this may have caused.
Sep 24, 01:32 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud.

Our administrators are working to resolve it as soon as possible.
Sep 24, 01:02 UTC

Sep 23, 2026

[CAI] Storage Cluster Maintenance - Stage 1
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster in the Cairo cloud location was completed successfully.

IMPACT:
During the maintenance work, there will be no service impact, except a slight increase in I/O operations.
Sep 23, 08:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Cairo cloud location. The maintenance aims to perform software upgrades and OS upgrades on all servers sustaining the cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Sep 16, 01:13 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server in the Riyadh cloud location, originally planned for 2026-09-24, has been postponed. We will reschedule the maintenance and send a new notification once the timeline is confirmed.

IMPACT:
No works will be performed during the originally scheduled maintenance window, and there will be no impact to the services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 21, 08:20 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 5 minutes. Also, a brief interruption of the web interface may occur.
Sep 18, 21:10 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

[ZRH] API Server Maintenance (URL change)
Completed - CloudSigma would like to inform you that the planned maintenance on the API server in the Zurich cloud location has been completed.

The API is now available again, and the previously announced URL change from https://zrh.cloudsigma.com/ to https://gva.cloudsigma.com/ has been applied.

If you were using https://zrh.cloudsigma.com/ui/5.0/login to access your account:
Please update all of your bookmarks to https://gva.cloudsigma.com/ui/5.0/login, as you should start using the new URL for logging in to the WebApp.

Regarding API Calls, it is possible to use the ZRH endpoint (zrh.cloudsigma.com/api/2.0), but we strongly encourage you to begin updating your automations to use the new one: gva.cloudsigma.com/api/2.0.

If your account was originally from GVA, there is no need to change anything.

There was no impact on already existing/running virtual machines, hosts, network accessibility, or any other running services during the maintenance.

Thank you for your cooperation and patience during the maintenance.
Sep 19, 19:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance on our API server in the Zurich cloud location. The aim of the maintenance is to perform the previously announced URL change from zrh.cloudsigma.com to gva.cloudsigma.com.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface, for about 3 hours. After the maintenance work is complete, the API will respond to calls on its new domain name, and zrh.cloudsigma.com both, until the 22nd of October 2026.

As it was mentioned in our initial announcement about the upcoming domain change, we highly recommend that you update your bookmarks, automations and API calls to use the new domain.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Sep 14, 16:28 UTC

Sep 18, 2026

No incidents reported.

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