CloudSigma Status

Jul 2, 2022

Resolved - CloudSigma would like to inform you that the issue with the availability of our Manila cloud has been resolved.

Now the location is again reachable from all points of the world.

Please excuse us for any inconvenience caused.
Jul 2, 05:53 UTC

Investigating - CloudSigma would like to inform you that currently, our Manila Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jul 2, 05:20 UTC

[WDC] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Washington DC cloud has been resolved.

Now the location is again reachable from all points of the world.

Please excuse us for any inconvenience caused.
Jul 2, 05:53 UTC

Investigating - CloudSigma would like to inform you that currently, our Washington Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jul 2, 05:21 UTC

[TYO] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Tokyo cloud has been resolved.

Now the location is again reachable from all points of the world.

Please excuse us for any inconvenience caused.
Jul 2, 05:52 UTC

Investigating - CloudSigma would like to inform you that currently, our Tokyo Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jul 2, 05:21 UTC

[CRK] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Clark cloud has been resolved.

Now the location is again reachable from all points of the world.

Please excuse us for any inconvenience caused.
Jul 2, 05:52 UTC

Update - We are continuing to investigate this issue.
Jul 2, 05:22 UTC

Investigating - CloudSigma would like to inform you that currently, our Clark Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jul 2, 05:22 UTC

[MNL2] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Manila2 cloud has been resolved.

Now the location is again reachable from all points of the world.

Please excuse us for any inconvenience caused.
Jul 2, 05:52 UTC

Investigating - CloudSigma would like to inform you that currently, our Manila2 Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jul 2, 05:25 UTC

Jul 1, 2022

No incidents reported.

Jun 30, 2022

[MNL] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Manila cloud has been resolved.

The observed problem was outside Phillippines and outside our control.

Please excuse us for any inconvenience caused.
Jun 30, 09:21 UTC

Investigating - CloudSigma would like to inform you that currently, our Manila Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jun 30, 09:03 UTC

[CRK] Network issue

Resolved - CloudSigma would like to inform you that the issue with the availability of our Clark cloud has been resolved.

The observed problem was outside Phillippines and outside our control.

Please excuse us for any inconvenience caused.
Jun 30, 09:20 UTC

Investigating - CloudSigma would like to inform you that currently, our Clark Cloud Location is unreachable from certain points of the world.

Our Operations team is working on identifying and resolving the issue.

Please accept our sincere apologies for any caused inconvenience.
Jun 30, 08:59 UTC

Jun 29, 2022

[RUH] Emergency Network Maintenance

Completed - CloudSigma would like to inform you that we have performed an emergency maintenance of one of our routers in Riyadh. The works were focused on the diagnostic of a possible faulty network card or hardware. The actual maintenance took 5 hours hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance there were several network disruptions on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services for approximately 70 minute in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 29, 20:33 UTC

Update - CloudSigma would like to inform you that the Emergency Network maintenance of the Riyadh cloud will be extended with an additional 1 hour.
Jun 29, 18:56 UTC

Update - CloudSigma would like to inform you that the Emergency Network maintenance of the Riyadh cloud will be extended with an additional 1 hour.
Jun 29, 17:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of one of our routers in Riyadh. The works will be focused on the diagnostic of a possible faulty network card or hardware. The actual maintenance is expected to take 3 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There may be interruptions and/or packet loss on the already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://ruh.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://ruh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jun 29, 12:51 UTC

Jun 28, 2022

[RUH] Network outage

Resolved - CloudSigma would like to inform you that the cloud is reachable.

Our DevOps team is working to identify the root cause of today's outages. As soon as this is done, you will be provided with detailed root cause analyses for both incidents.
Jun 28, 19:14 UTC

Update - CloudSigma would like to inform you that the cloud is reachable. Оur team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 18:14 UTC

Update - CloudSigma would like to inform you that the cloud is reachable. Оur team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 17:16 UTC

Investigating - CloudSigma would like to inform you that the cloud is now reachable, but our team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 16:10 UTC

Monitoring - CloudSigma would like to inform you that the Riyadh cloud is back online.

Our DevOps team is working to identify the root cause of today's outages and is monitoring the cloud behavior at the moment.
Jun 28, 16:07 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location. The cloud is currently unreachable

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 15:17 UTC

[RUH] Network outage

Resolved - CloudSigma would like to inform you that the Riyadh cloud is back online.

Our DevOps team is working to identify the root cause of today's outages. As soon as this is done, you will be provided with detailed root cause analyses for both incidents.
Jun 28, 14:06 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location. The cloud is currently unreachable

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 13:39 UTC

[RUH] Hardware maintenance

Completed - CloudSigma would like to inform you that the planned hardware maintenance in our Riyadh cloud location was completed with success. During the maintenance works, we replaced failed drives in two of the boxes sustaining the object storage. The actual works took 3 hours and 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
There was no impact on the running Object storage services. There was a network outage during the same time, but the two events are not related.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 28, 11:33 UTC

Update - CloudSigma would like to inform you that due to the unexpected network issue, we need to extend the maintenance works by one hour.
Jun 28, 10:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 08:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing failed drives in two of the boxes sustaining the object storage. The actual works are planned to take no longer than 2 hours and 30 minutes in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 23, 13:06 UTC

[RUH] Network outage

Resolved - CloudSigma would like to inform you that the network connectivity to our Riyadh DC location was restored.

We apologize for any caused inconvenience!
Jun 28, 10:25 UTC

Update - We would like to inform you that the cloud is completely unreachable. We are still investigating the root cause of the network problem.
Jun 28, 10:04 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 09:47 UTC

Jun 27, 2022

[RUH] VCD maintenance

Completed - CloudSigma would like to inform you that we performed a software upgrade of the Cloud Director servers in our Riyadh Cloud location.

IMPACT:
During the maintenance, there was no impact on its performance or other related services. The maintenance took 50 minutes in total.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 27, 18:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform an upgrade of the software version of the Cloud Director servers in our Riyadh Cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, Cloud Director Availability, Cloud Director, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 24, 14:14 UTC

[RUH] Degraded network perfomance

Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.

Please take our apologies for the inconvenience caused!
Jun 27, 10:39 UTC

Update - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

PaaS update:
We are currently experiencing issues with the PaaS in Riyadh DC.
Customers' environments and networking are not affected. We are working on restoring the PaaS availability.

Our operations team is working to resolve the issue as fast as possible.
Jun 27, 09:55 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 27, 09:45 UTC

Jun 26, 2022

[RUH] Degraded network performance

Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.

Please take our apologies for the inconvenience caused!
Jun 26, 21:39 UTC

Update - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.

Please take our apologies for the inconvenience caused!
Jun 26, 21:38 UTC

Update - CloudSigma would like to inform you we are still experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.

Please take our apologies for the inconvenience caused!
Jun 26, 21:12 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 26, 20:10 UTC

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

[RUH] Degraded network performance

Resolved - CloudSigma would like to inform you that the normal network connectivity to our cloud in Riyadh is now restored.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 08:14 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 05:35 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 04:37 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 02:41 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 23:33 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 21:32 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 20:37 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 19:35 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 18:32 UTC

Investigating - CloudSigma would like to inform you that currently, we are experiencing issues with our cloud in Riyadh from certain points in the world.

There is no impact on already existing/running customers’ virtual machines, hosts, and network accessibility.

Our DevOps team working on restoring the normal operation of the user interface.
Jun 22, 17:35 UTC

[RUH] Inaccessible PaaS interface

Resolved - CloudSigma would like to inform you that the PaaS interface is now accessible. There was no interruption of the already running environments.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 08:13 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 05:35 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 04:37 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 02:41 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 22:11 UTC

Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 21:01 UTC

Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in Riyadh DC.

Customers' environments and networking are not affected. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Jun 22, 20:03 UTC

Jun 22, 2022

Jun 21, 2022

[FRA] 2022-06-21 Hardware Maintenance

Completed - CloudSigma would like to inform you that the scheduled hardware maintenance of our storage boxes in the Frankfurt cloud has been completed with success. We fixed a broken rack mechanism. The actual works took 1 hour in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there was no impact on the functionalities of the cloud and the services we provide.

We highly appreciate your understanding and patience on the matter.

While it is important for CloudSigma to perform upgrades such as this to ensure the quality of our services. We try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://fra.status.cloudsigma.com/.

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://fra.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jun 21, 19:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 18:00 UTC

Scheduled - CloudSigma would like to inform you that we will be performing a planned hardware upgrade of our storage boxes in the Frankfurt cloud. We will be fixing a broken rack mechanism.

The actual works are expected to take up to 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
During the maintenance window, there will be no impact on the functionalities of the cloud and the services we provide.
Jun 14, 08:50 UTC

[ALL] Cloudflare Service Issues

Resolved - CloudSigma would like to inform you that the issue with accessing our pages due to Cloudflare services' disruption has been fixed. Connectivity in Cloudflare’s network has been restored.

Please accept our sincere apologies for the inconvenience caused.
Jun 21, 08:16 UTC

Update - CloudSigma would like to inform you that the Cloudlare team implemented a fix and the results are currently being monitored.
Please accept our sincere apologies for the inconvenience caused. We will post updates about the issue shortly
Jun 21, 07:32 UTC

Update - We are continuing to investigate this issue.
Jun 21, 07:31 UTC

Investigating - CloudSigma would like to inform you of an issue with accessing our pages due to Cloudflare services' widespread issues. Connectivity in Cloudflare’s network has been disrupted in broad regions. Attempting to reach sites in impacted regions will observe 500 errors.

Please accept our sincere apologies for the inconvenience caused. We will post updates about the issue shortly
Jun 21, 07:25 UTC

[RUH] Hardware maintenance

Completed - CloudSigma would like to inform you that we have performed hardware maintenance in our Riyadh cloud location. During the maintenance works, we replaced a failed drive in one of the hosts sustaining the cloud. The actual works are took 30 minutes in total.

All support activities were being conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 21, 08:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a failed drive in one of the hosts sustaining the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 19, 20:39 UTC

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

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