CloudSigma

Status Page per location

Switzerland, Zurich Status Page

Switzerland, Geneva Status Page

Germany, Frankfurt Status Page

Germany, Dusseldorf Status Page

Australia, Perth Status Page

Ireland, Dublin Status Page

Japan, Tokyo Status Page

Philippines, Manila Status Page

Philippines, Clark Status Page

Philippines, Manila-2 Status Page

Saudi Arabia, Riyadh Status Page

United Kingdom, London Status Page

United States, Honolulu Status Page

United States, San Jose Status Page

United States, Washington DC Status Page

Egypt, Cairo Status Page

Turkey, Izmir Status Page

Mexico, Monterey Status Page

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dusseldorf Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
99.96 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
99.96 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
99.98 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.94 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
99.99 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Cairo cloud ? Operational
90 days ago
99.88 % uptime
Today
Izmir Cloud ? Operational
90 days ago
99.91 % uptime
Today
Monterrey Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[LON] Network maintenance Jul 14, 2025 07:00-16:00 UTC

Update - We would like to correct a detail from our previous message regarding the upcoming maintenance in our London cloud location.

The maintenance will be carried out by CloudSigma’s network team, not by an external internet service provider as previously mentioned. The planned work involves a firewall synchronization upgrade within our own network infrastructure.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

We apologize for any confusion caused and appreciate your understanding.
Jul 07, 2025 - 09:37 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the London cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will perform a firewall synchronization upgrade.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Jul 07, 2025 - 00:42 UTC

[TYO] Hardware Maintenance Jul 14, 2025 11:00-12:00 UTC

CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Tokyo cloud location. During the maintenance, we will be replacing faulty drives supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 07, 2025 - 06:51 UTC

[RUH] Network Maintenance Jul 15, 2025 07:00-16:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Riyadh cloud. More precisely, we will be performing a firewall synchronization upgrade on our routers..

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 08, 2025 - 04:00 UTC

[ZRH] PaaS Maintenance Jul 17, 2025 18:00-19:00 UTC

CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our PaaS platform in the Zurich cloud location. During the maintenance will be migrated our virtual machines supporting the PaaS infrastructure to a new hardware platform located in our new facility.

IMPACT:
During the maintenance window, the PaaS infrastructure will be temporarily unreachable.
Posted on Jul 10, 2025 - 16:32 UTC
Jul 13, 2025

No incidents reported today.

Jul 12, 2025
[DUS] Object Storage Maintenance
Completed - CloudSigma would like to inform you that our planned software upgrade of the Object Storage environment in the Düsseldorf cloud location has been successful.

IMPACT:
During the maintenance, customers were unable to upload/download from the object storage for 30-60 minutes.
Jul 12, 14:29 UTC
Update - CloudSigma would like to inform you that the ongoing Object Storage maintenance in the Dusseldorf region is being extended by 3 hours.

IMPACT:
The impact will be the same as the previously announced one - upload/download services will be unavailable for 30-60 minutes.
Jul 12, 10:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled software upgrade of the Object Storage environment in the Düsseldorf cloud location.

IMPACT:
During the maintenance, customers will be unable to upload/download from the object storage for 30-60 minutes.
Jul 5, 03:50 UTC
[HNL] Inaccessible WebApp interface
Resolved - CloudSigma would like to inform you that our WebApp in the Honolulu location is now available. The issue has been resolved after approximately 14 minutes of downtime. Thank you for your patience while we investigated and worked to resolve the issue.

Please accept our apologies for the inconvenience.
Jul 12, 03:18 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with our WebApp in the Honolulu cloud location.

Our Administrators are working on restoring the normal operation of the user interface. There is no impact on the customer's virtual machines, network accessibility, or other cloud infrastructure.
Jul 12, 02:50 UTC
Jul 11, 2025
[RUH] Object Storage Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance for our software upgrade of the Object Storage environment has been completed.

IMPACT:
During the maintenance, customers were not able to upload/download from object storage for 30-60 minutes.
Jul 11, 14:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a planned software upgrade of the Object Storage environment in our Riyadh cloud.

IMPACT:
During the maintenance, customers will be unable to upload/download from object storage for 30-60 minutes.
Jul 4, 21:13 UTC
[GVA] Storage Drive Issues
Resolved - CloudSigma would like to inform you that storage issues affecting drive creation and subscription creation have been resolved.

We thank you for your understanding and patience on the matter.
Jul 11, 10:26 UTC
Investigating - CloudSigma would like to inform you that we are facing issues with drive creation in our Geneva cloud location. Currently, the following actions are not available: drive creation, drive cloning, snapshot & backup creation, and storage subscription purchasing. All previously created drives are not affected by the issue.

Our team is actively working on resolving the issue. We apologize for the inconvenience caused.
Jul 11, 09:04 UTC
Jul 10, 2025
[ADB] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. During the maintenance, we applied a software upgrade to our backend system.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jul 10, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Izmir cloud location. During the maintenance, we will apply software upgrades to our backend system

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 3, 01:43 UTC
[ZRH] [GVA] Network Maintenance
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our Zurich and Geneva cloud was successfully completed. During the maintenance, we performed a few routing changes meant to improve the Cloud's performance.

IMPACT:
No interruption or degraded performance was observed during the maintenance of the network infrastructure.
Jul 10, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of our Zurich and Geneva clouds. More precisely, we will be performing a few routing changes meant to improve the Cloud's performance.

IMPACT:
During the maintenance, there will be no expected impact.
Jul 9, 17:39 UTC
[ADB] Network Issues
Resolved - CloudSigma would like to inform you that the Izmir cloud location is reachable again, and no further network flaps are experienced.

Thank your understanding on the matter.
Jul 10, 10:16 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing intermittent network issues in our Izmir Cloud location. The WebApp and the Virtual machines on the network are experiencing connectivity issues.

Our operations team is working to resolve the issue as fast as possible. We will keep you posted.

Please accept our apologies for the inconvenience.
Jul 10, 07:39 UTC
[MTY] Hardware maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Monterrey cloud location, was completed successfully. The maintenance aimed to replace faulty drive supporting the cloud.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Jul 10, 03:40 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 10, 03:06 UTC
Update - CloudSigma would like to inform you that the planned hardware maintenance at our Monterrey cloud location has been extended by an additional hour. During the maintenance, we will be replacing a faulty drive supporting the cloud.

We will provide updates as necessary.
Jul 10, 03:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 02:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Monterrey cloud location. During the maintenance, we will be replacing a faulty drive supporting the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jul 3, 16:35 UTC
Jul 9, 2025
[ADB] Network Issues
Resolved - CloudSigma would like to inform you that the Izmir cloud location is reachable again.

Thank your understanding on the matter.
Jul 9, 21:28 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Izmir Cloud location. The WebApp is currently unreachable.

Our operations team is working to resolve the issue as fast as possible. We will keep you posted.

Please accept our apologies for the inconvenience.
Jul 9, 15:23 UTC
Jul 8, 2025
[FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Frankfurt, successfully performed maintenance of their network infrastructure. During the maintenance, our provider upgraded the network management stack for one of their network cores.

IMPACT:
During the maintenance, the was no impact on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jul 8, 14:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:30 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will be upgrading the network management stack for one of their network cores

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jul 3, 10:47 UTC
[FRA] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in the Frankfurt cloud location, was completed successfully. The maintenance allowed us to replace a faulty drive on the cluster.

IMPACT:
During the maintenance work, there was no impact on running VMs, nor on the cloud performance.
Jul 8, 13:03 UTC
Update - CloudSigma would like to inform you that the planned hardware maintenance at our Frankfurt cloud location will be extended by and additional 2 hours.

Thank you for your patience and understanding.
Jul 8, 11:55 UTC
Update - CloudSigma would like to inform you that the planned hardware maintenance at our Frankfurt cloud location will be extended by 1 hour.

Thank you for your patience and understanding.
Jul 8, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Frankfurt cloud location. During the maintenance, we will replace a faulty drive in one of the nodes sustaining the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jul 1, 00:16 UTC
[CAI] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jul 8, 10:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cairo cloud location. During the maintenance window, we will be upgrading our automation processes to improve efficiency and reliability.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 1, 03:00 UTC
[RUH] Degraded Network Performance
Resolved - CloudSigma would like to inform you that the networking issue in our RUH cloud location has been resolved, and all network services are now functioning normally.

Our team will continue to monitor the situation. We apologise for any inconvenience caused.
Jul 8, 08:18 UTC
Investigating - We would like to inform you that the network issue in our Riyadh cloud location has occurred. This is currently resulting in degraded performance and packet loss.

We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.
Jul 8, 05:27 UTC
Jul 7, 2025
[FRA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Frankfurt, successfully performed maintenance of their network infrastructure.

IMPACT:
No impact was expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jul 7, 12:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:30 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Frankfurt cloud location, is going to perform a planned maintenance of their network. During the maintenance, our provider will be upgrading the network management stack for one of their network cores

IMPACT:
No impact is expected on running virtual machines, hosts, private network accessibility, and/or any other running services.
Jul 3, 10:47 UTC
[CRK] Power Maintenance
Completed - CloudSigma would like to inform you that the power maintenance of our infrastructure in the Clark Cloud location was completed successfully. During the maintenance, our partners carried out a preventive upkeep on the electrical system to ensure the stability, availability, and reliability of the data center's infrastructure.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jul 7, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform scheduled Power maintenance in the Clark cloud location. During the maintenance, we will conduct an intrusive activity on the Medium Voltage Switchgear system to verify the reliability and efficiency of the cloud's power infrastructure.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jul 2, 10:18 UTC
Jul 6, 2025
[MTY] Intermittent vDirector Connectivity Issue
Resolved - CloudSigma would like to inform you that the availability of the Monterrey VMware platform has been restored.

We are grateful for your patience throughout the issue.
Jul 6, 11:40 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the VMware accessibility issue in the Monterrey region.

We will keep you posted!
Jul 1, 16:52 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the VMware accessibility issue in the Monterrey region.

We will keep you posted!
Jul 1, 06:30 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 30, 11:02 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 29, 20:44 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 29, 06:25 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 28, 13:50 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 28, 04:09 UTC
Update - CloudSigma would like to inform you that we are still working on resolving the ongoing VMware issue in the Monterrey region.

We will keep you posted.
Jun 27, 07:33 UTC
Update - We would like to inform you that we are still dealing with VMware issues in the Monterrey cloud region.

We will keep you posted.
Jun 26, 17:32 UTC
Update - We would like to inform you that we are still dealing with VMware issues in the Monterrey cloud region.

We will keep you posted.
Jun 26, 11:50 UTC
Update - CloudSigma would like to inform you that the problem with the VMware platform in the Monterrey cloud region is still ongoing.

We will continue to provide updates.
Jun 25, 12:06 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 24, 22:33 UTC
Update - We are continuing to investigate this issue.
Jun 24, 13:13 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 24, 13:13 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 24, 03:52 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 23, 12:50 UTC
Update - We would like to inform you that the VMware issue in the Monterrey cloud is still ongoing.

We will provide updates regularly.
Jun 23, 06:50 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 23, 05:01 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 23, 01:01 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 14:32 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 12:56 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 08:55 UTC
Update - The intermittent connectivity issue with the vDirector portal in Monterrey is still ongoing.

We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 22, 04:10 UTC
Update - We would like to inform you that the issue is still being investigated.

We will keep you posted.
Jun 21, 23:28 UTC
Update - We would like to inform you that the issue is still being investigated.

We will keep you posted.
Jun 20, 10:30 UTC
Update - We would like to inform you that we are still working on resolving the VMware issues in the Monterrey region.

We will keep you posted.
Jun 20, 05:22 UTC
Update - We would like to inform you that we are still working on resolving the ongoing VMware accessibility issue in the Monterrey cloud.

We will keep you posted!
Jun 19, 16:17 UTC
Update - We would like to inform you that we are still working on resolving the ongoing VMware accessibility issue in the Monterrey cloud.

We will keep you posted!
Jun 19, 07:04 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 19, 02:56 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 18, 22:13 UTC
Update - We would like to inform you that our team is still actively working to resolve the issue affecting the Monterrey VMware platform.

We will continue to keep you updated on our progress.
Jun 18, 13:22 UTC
Update - We would like to inform you that we are still working on resolving the issue in the Monterrey VMware platform.

We will keep you posted.
Jun 18, 08:38 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 18, 04:51 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 18, 01:33 UTC
Update - Our Operations team continues to work diligently to resolve the issue. We apologize for the inconvenience and will keep you informed with any updates as they become available.
Jun 17, 19:23 UTC
Update - Our Operations team is still actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 17, 16:26 UTC
Investigating - We are currently experiencing an intermittent connectivity issue with the vDirector portal in Monterrey. From some networks, the panels are loading slowly or not at all, while from others, there are no issues with connectivity. The issue appears to be network-specific, so it may not affect all users.

Our Operations team is actively working on resolving the problem. We apologize for the inconvenience and will keep you updated on the progress.
Jun 17, 13:16 UTC
Jul 5, 2025
[CRK] Power Maintenance
Completed - CloudSigma would like to inform you that the power maintenance of our infrastructure in the Clark Cloud location was completed successfully. During the maintenance, our partners carried out a preventive upkeep on the electrical system to ensure the stability, availability, and reliability of the data center's infrastructure.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jul 5, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:00 UTC
Scheduled - CloudSigma would like to inform you that we are going to perform a scheduled Power maintenance of our infrastructure in the Clark cloud location. During the maintenance, our partners will carry out preventive upkeep on the electrical system to ensure the stability, availability, and reliability of the data center's infrastructure.

IMPACT:
There will be no impact on any of the existing servers, drives, or networking, as our equipment has the required level of redundancy.
Jun 28, 03:33 UTC
Jul 4, 2025

No incidents reported.

Jul 3, 2025
[MTY] API Server Maintenance
Completed - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location. During the maintenance, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jul 3, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Monterrey cloud location. During the maintenance, we will apply software upgrades to our backend system.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 02:52 UTC
Jul 2, 2025
[LON] Packet Loss
Resolved - CloudSigma would like to inform you that we have successfully resolved the packet loss issue in our London cloud.

Please note that there was no impact on any running VMs during this incident.
Jul 2, 20:55 UTC
Investigating - Cloud Sigma would like to inform you that we have experienced major packet loss for about 5 minutes.

Please be aware that there is no impact on any running VMs
Jul 2, 16:56 UTC
Jul 1, 2025
[DUS] Hardware Maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance at our Düsseldorf cloud location was successfully completed within the scheduled timeframe. During this maintenance, we installed additional equipment aimed at enhancing the reliability and performance of the cloud.

IMPACT: There was no impact on existing customers’ virtual machines, hosts, network accessibility, or any other running services.

We apologize for the delayed notification and appreciate your understanding.
Jul 1, 22:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Dusseldorf cloud location. We will use the maintenance window to install additional equipment with the goal of improving the reliability and performance of the cloud.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 27, 08:26 UTC
Jun 30, 2025
[HNL] Inaccessible WebApp interface
Resolved - CloudSigma would like to inform you that our WebApp in the Honolulu location is now available. The issue has been resolved after approximately 140 minutes of downtime. Thank you for your patience while we investigated and worked to resolve the issue.

Please accept our apologies for the inconvenience.
Jun 30, 21:30 UTC
Investigating - CloudSigma would like to inform you that the WebApp in our Honolulu Cloud is currently not accessible.

There is no further impact on already existing Virtual Machines, Drives, or other services of our services.
Jun 30, 19:11 UTC
[CRK] Network Outage
Resolved - CloudSigma would like to inform you that our WebApp in CRK location is now available! The issue has been resolved after approximately 8 hours of downtime. Thank you for your patience while we investigated and worked to resolve the issue.

Please accept our apologies for this inconvenience.
Jun 30, 18:48 UTC
Update - CloudSigma would like to inform you that the issue in our CRK location is still present. We wish to assure you that our team is still investigating the issue. We shall provide you with an update as soon as we are able.

Thank you once more for your patience and understanding.
Jun 30, 14:04 UTC
Investigating - CloudSigma would like to inform you that our WebApp in CRK location is unavailable. Our team is actively investigating the issue.

Thank you for your patience and understanding.
Jun 30, 10:37 UTC
[ZRH] API Server Maintenance
Completed - CloudSigma would like to inform you that the maintenance of our API server in Zurich has been postponed. We will notify you via a separate email once the new maintenance date is scheduled.
Jun 30, 09:53 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 03:44 UTC
[GVA] API maintenance
Completed - CloudSigma would like to inform you that the maintenance of our API server in Geneva has been postponed. We will notify you via a separate email once the new maintenance date is scheduled.
Jun 30, 09:29 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Geneva cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jun 26, 03:55 UTC
Jun 29, 2025
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