CloudSigma Status

CloudSigma

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Zurich Cloud Operational

90 days ago

99.96 % uptime

Today

Geneva Cloud Operational

90 days ago

100.0 % uptime

Today

San Jose Cloud Operational

90 days ago

100.0 % uptime

Today

Washington DC Cloud Operational

90 days ago

100.0 % uptime

Today

Manila Cloud Operational

90 days ago

100.0 % uptime

Today

Honolulu Cloud Operational

90 days ago

99.99 % uptime

Today

Perth Cloud Operational

90 days ago

100.0 % uptime

Today

Frankfurt Cloud Operational

90 days ago

100.0 % uptime

Today

Riyadh Cloud Operational

90 days ago

99.99 % uptime

Today

Dublin Cloud Operational

90 days ago

100.0 % uptime

Today

Tokyo Cloud Operational

90 days ago

100.0 % uptime

Today

Melbourne Cloud Operational

90 days ago

99.97 % uptime

Today

Manila 2 Cloud Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[ZRH] Storage Cluster Upgrade Jan 24, 19:00-23:00 UTC

This maintenance is the first step to the multi-clustering environment on the storage side that will provide us the ability to live-migrate your data to the new datacenter in Equinix ZH5 and in stage 2 the ability for you to deploy your drives on separated storage clusters within the same storage tier. We will be proceeding with the upgrade tomorrow starting at 20:00 CET.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

CloudSigma does everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any and all feedback. If you have any specific questions about this upgrade please do not hesitate to contact us.

Thank you for your understanding,

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Posted on Jan 23, 15:06 UTC

Past Incidents

Jan 24, 2020

No incidents reported today.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

[MEL] API Server Maintenance

Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our API server in the Melbourn cloud location. The actual work took 20 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 21, 10:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Melbourn cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://mel.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 13, 10:19 UTC

[RUH] Emergency Storage Maintenance

Completed - CloudSigma would like to inform you that we have performed an emergency maintenance of the magnetic storage in Riyadh. We have replaced a faulty disk, part of the storage cluster.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on the already existing/running customer’s virtual machines. The maintenance took 1 hour and 15 minutes in total.
Jan 21, 10:19 UTC

Update - CloudSigma would like to inform you that the due to unforeseen circumstances, the storage cluster maintenance will be extended with 1 hour.
Jan 21, 09:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of the magnetic storage in Riyadh. We will be replacing a faulty disk, part of the storage cluster.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 20, 13:33 UTC

Jan 20, 2020

[TYO] API Server Maintenance

Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Tokyo cloud location. The actual works took 15 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://tyo.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 20, 14:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Tokyo cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://tyo.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 13, 11:22 UTC

[PER] API Server Maintenance

Completed - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the Perth cloud location. The actual work took 15 minutes in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 5 minutes. Also, a brief interruption on the web interface may have occurred.
Jan 20, 12:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 UTC

Scheduled - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our API server in the Perth cloud location. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 13, 10:32 UTC

Jan 19, 2020

[RUH] Emergency Storage Maintenance

Completed - CloudSigma would like to inform you that the Emergency Storage maintenance in our Riyadh cloud has been successfully completed.

All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
No interruption or degraded performance was observed during the maintenance.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 19, 13:31 UTC

Update - CloudSigma would like to inform you that we are planning to do emergency maintenance of the magnetic storage in Riyadh. We will change a faulty storage drive. We do not expect any interruption during the process.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 19, 12:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:30 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of one of our routers in Riyadh. The work will be focused on the diagnostic of a possible faulty network card. We do not expect any interruption in network connectivity.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on the already existing/running customer’s virtual machines. The maintenance is scheduled to take no longer than 1 hour in total.
Jan 19, 12:26 UTC

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

[ZRH] Storage Cluster Upgrade

Completed - CloudSigma would like to inform you that during the announced Storage Cluster maintenance, some of the clients' drives went to read-only mode. Therefore, the maintenance has been cancelled and all the applied changes were reverted.

The affected clients will be informed via email, so they can perform a check of the virtual machines.

Please accept our deepest apologies for any inconvenience caused!
Jan 16, 19:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 UTC

Scheduled - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to administer a scheduled maintenance on our storage cluster in the Zurich cloud location. The maintenance aims to upgrade the software version of our storage cluster. All scheduled tasks are expected to take 4 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 15, 18:25 UTC

Jan 15, 2020

[RUH] Emergency Network Maintenance

Completed - CloudSigma would like to inform you that the Emergency Network maintenance in our Riyadh cloud was successfully completed.

All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
No interruption or degraded performance was observed during the maintenance within the network infrastructure.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://ruh.cloudsigma.com/ui and/or email support@cloudsigma.com
Jan 15, 10:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 UTC

Jan 14, 2020

[RUH] Network issues

Resolved - CloudSigma would like to inform you that the encountered network issue was resolved.

The cloud is fully operational.
Jan 14, 01:47 UTC

Investigating - CloudSigma would like to inform you that we are observing partial packet loss from various world locations. Our operations team is working on identifying the cause of the encountered issue. As soon as we have further information we will provide further updates.
Jan 14, 01:41 UTC

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

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