CloudSigma Status

CloudSigma

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Zurich Cloud Operational

90 days ago

99.99 % uptime

Today

Geneva Cloud Operational

90 days ago

100.0 % uptime

Today

Frankfurt Cloud Operational

90 days ago

100.0 % uptime

Today

San Jose Cloud Operational

90 days ago

99.99 % uptime

Today

Washington DC Cloud Operational

90 days ago

100.0 % uptime

Today

Manila Cloud Operational

90 days ago

99.97 % uptime

Today

Honolulu Cloud Operational

90 days ago

100.0 % uptime

Today

Perth Cloud Operational

90 days ago

99.98 % uptime

Today

Riyadh Cloud Operational

90 days ago

100.0 % uptime

Today

Dublin Cloud Operational

90 days ago

100.0 % uptime

Today

Tokyo Cloud Operational

90 days ago

100.0 % uptime

Today

Manila 2 Cloud Operational

90 days ago

100.0 % uptime

Today

Boden Cloud Operational

90 days ago

100.0 % uptime

Today

Clark Cloud Operational

90 days ago

100.0 % uptime

Today

London Cloud Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

[RUH] Network degraded performance

Resolved - CloudSigma would like to inform you that the network issues in our Riyadh cloud location have been resolved.

Please accept our sincere apologies for any caused inconvenience.
Oct 12, 16:36 UTC

Update - Our data center engineers are still working to eliminate the causes for the network degraded performance in our data center in Riyadh. We will post updates accordingly.
Oct 12, 15:33 UTC

Identified - CloudSigma would like to let you know that currently, we experience packet loss to our Riyadh cloud location. Packet loss is observed in the connection from certain points of the world to the cloud.

IMPACT:
Due to the nature of the issue, some of our customers might have been unable to reach their servers from the international peering.
The issue is escalated to our Operations team and they are working on solving the problem.

Please accept our sincere apologies for any inconvenience caused.
Oct 12, 14:34 UTC

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

[Boden, Sweden] ISP network Maintenance - Stage 2

Completed - CloudSigma would like to inform you that Stage 2 of the scheduled maintenance that one of our internet service providers performed in the Boden cloud location has been completed with success. The actual works of Stage 2 of the maintenance took 12 hours in total. During the maintenance, our provider performed relocation of fiber cables.

All support activities were conducted under direct supervision by CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance windows, short intervals of traffic interruption occurred while the traffic was being rerouted via secondary network paths.

It is important to perform such maintenance works to ensure the quality of our services. We do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.
Oct 8, 21:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC

Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Boden cloud location, is going to perform a planned maintenance of their network. The actual works of stage 2 are scheduled to take 12 hours in total. During the maintenance, our provider will perform some relocation of fiber cables..

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance windows we expect short periods of traffic interruption while traffic reroutes to redundant paths.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://cloud.hydro66.com/ and/or email support@cloudsigma.com.
Oct 4, 17:39 UTC

Oct 7, 2021

[HNL] 2021-10-07 ISP Network Maintenance

Completed - CloudSigma would like to inform you that one of our internet service providers for the Honolulu cloud location, performed a planned maintenance of their network. The actual works took 2 hours in total. During the maintenance, our provider upgraded the code on their IP platform. The upgrade will promote reliability enhancements, access to new features and correct issues that could lead to future unplanned outages.

All support activities have been conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:

In the 2 hours’ time window, a brief interruption might have occured while the traffic gets rerouted through our secondary line.
Oct 7, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 UTC

Scheduled - CloudSigma would like to inform you that one of our internet service providers for the Honolulu cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 2 hours in total. During the maintenance, our provider will upgrade the code on their IP platform. The upgrade will promote reliability enhancements, access to new features and correct issues that could lead to future unplanned outages.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
In the 2 hours’ time window, a brief interruption is expected to occur while the traffic gets rerouted through our secondary line.

While it is important such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://hnl.status.cloudsigma.com/.
Sep 29, 00:30 UTC

Oct 6, 2021

[ZRH] Inaccessible WebApp interface

Resolved - CloudSigma is pleased to inform you the API issue preventing access to the WebApp has been resolved and the portal is in full working order.
Customer networking and machines were not affected.

Please accept our sincere apologies for any and all inconveniences caused.
Oct 6, 20:09 UTC

Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the API in the Zurich DC.

Customers' machines and networking are not affected. We are working on restoring the WebApp availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Oct 6, 19:56 UTC

[Boden, Sweden] ISP network Maintenance - Stage 1

Completed - CloudSigma would like to inform you that Stage 1 of the scheduled maintenance that that one of our internet service providers performed in the Boden cloud location has been completed with success. The actual works of Stage 1 of the maintenance took 12 hours in total. During the maintenance, our provider performed relocation of fiber cables.

All support activities were conducted under direct supervision by CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance windows, short intervals of traffic interruption occurred while the traffic was being rerouted via secondary network paths.

It is important to perform such maintenance works to ensure the quality of our services. We do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://cloud.hydro66.com/ and/or email support@cloudsigma.com.
Oct 6, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:00 UTC

Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Boden cloud location, is going to perform a planned maintenance of their network. The actual works of stage 1 are scheduled to take 12 hours in total. During the maintenance, our provider will perform some relocation of fiber cables..

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
During the maintenance windows we expect short periods of traffic interruption while traffic reroutes to redundant paths.

While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regard to this email, please contact our support department via our live chat https://cloud.hydro66.com/ and/or email support@cloudsigma.com.
Oct 4, 17:38 UTC

Oct 5, 2021

No incidents reported.

Oct 4, 2021

[PER] Storage cluster maintenance

Completed - CloudSigma would like to inform you that we have completed the scheduled maintenance of our storage cluster in the Perth cloud location. During the maintenance, software upgrades were installed on the storage cluster nodes. All scheduled tasks took 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No impact was observed for the service, other than a slight increase in the I/O operations during the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://per.status.cloudsigma.com.

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://per.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Oct 4, 13:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 13:01 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Perth cloud location. The objective task is to upgrade the version of the storage cluster’s underlying software. The maintenance works are expected to take around 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No service impact is expected, rather than a slight increase in the I/O operations.
Sep 27, 10:43 UTC

[CRK] Storage cluster maintenance

Completed - CloudSigma would like to inform you that we have completed the scheduled maintenance of our storage cluster in the Clark cloud location. During the maintenance, software upgrades were installed on the storage cluster nodes. All scheduled tasks took 46 minutes in total.

All support activities were being conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No impact was observed for the service, other than a slight increase in the I/O operations during the maintenance window.
Oct 4, 12:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 12:01 UTC

Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Clark cloud location. The objective task is to upgrade the version of the storage cluster’s underlying software. The maintenance works are expected to take around 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
No service impact is expected, rather than a slight increase in the I/O operations.
Sep 27, 10:27 UTC

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