All Systems Operational
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
99.97 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
99.97 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
99.93 % uptime
Today
Boden Cloud ? Operational
90 days ago
100.0 % uptime
Today
Clark Cloud ? Operational
90 days ago
99.92 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[WDC] Hardware Maintenance Oct 5, 2022 00:00-10:00 UTC
Alpha3 Cloud would like to inform you that we are planning to perform hardware maintenance in our Washington DC cloud location. This is going to be the last stage of the consecutive hardware maintenances we recently performed. The actual work is scheduled to take no longer than 10 hours in total.

IMPACT:
During the maintenance work, we will be re-organizing hardware components in some of the new boxes, so that we can expose new features in the Washington DC cloud.

Posted on Sep 27, 2022 - 13:38 UTC
[ZRH] Network Maintenance Oct 7, 2022 18:00-19:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Zurich cloud. This maintenance will be one of the last stages of the ongoing cloud migration. More precisely, we will be moving network equipment from the current cabinet to the new one.

IMPACT:
During the maintenance, we expect a short interruption of the public network for about 5 minutes. The actual maintenance is scheduled to take no longer than 1 hour in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Posted on Sep 30, 2022 - 16:38 UTC
[ZRH] API Server Maintenance Oct 7, 2022 19:00-20:00 UTC
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Zurich cloud location. The actual works are to take no longer than 1 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for a short period of time. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Posted on Sep 30, 2022 - 17:28 UTC
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Completed - CloudSigma would like to inform you that Stage 2 of the scheduled maintenance of our Network infrastructure of the Zurich cloud has been completed with success.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
In Stage 2, no service impact occured. The actual maintenance took no longer than 2 hours.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://direct.zrh.cloudsigma.com/ and/or email support@cloudsigma.com

Sep 27, 19:01 UTC
Update - CloudSigma would like to inform you that the ongoing network maintenance will be extended with another hour.
Sep 27, 17:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 UTC
Scheduled - CloudSigma would like to inform you that Stage 2 of the scheduled maintenance of our Network infrastructure of the Zurich cloud will be performed. This maintenance will be part of the preparation for the cloud migration start.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, we expect no service interruption of the public or the private network. The actual maintenance is scheduled to take no longer than 1 hour in total.

Sep 23, 15:31 UTC
Sep 26, 2022
Completed - CloudSigma would like to inform you that the emergency maintenance of our API server in the London cloud location has been completed. The actual works are to took 1 hour and 10 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers were not able to perform API calls, either directly or through the web interface (panel), for a short period of time. Also, a brief interruption on the web interface occured.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at
https://lon.status.cloudsigma.com/

Contacts:
If you have any questions regarding this email, please contact our support department via our live chat at https://lon.cloudsigma.com/ui/ and/or email support@cloudsigma.com

Sep 26, 20:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an emergency maintenance of our API server in the London cloud location. The actual works are to take no longer than 2 hour in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for a short period of time. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 23, 17:50 UTC
Completed - CloudSigma would like to inform you that Stage 1 of the scheduled maintenance of our Network infrastructure of the Zurich cloud has been completed with success.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
In Stage 1, there was a short interruption of the public network for about 5 minutes. The actual maintenance took no longer than 2 hours and 45 minutes.

In Stage 2, no service impact is expected to occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://zrh.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://direct.zrh.cloudsigma.com/ and/or email support@cloudsigma.com

Sep 26, 19:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Zurich cloud. This maintenance will be part of the preparation for the cloud migration start.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance, we expect a short interruption of the public network for about 5 minutes. The actual maintenance is scheduled to take no longer than 1 hour in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 16, 20:46 UTC
Sep 25, 2022
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Clark cloud, has been fixed. Please take our apologies for the inconvenience caused!
Sep 25, 09:52 UTC
Update - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Clark cloud, has been fixed. Please take our apologies for the inconvenience caused!
Sep 25, 09:52 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 25, 06:53 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 25, 02:48 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 25, 00:00 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 24, 21:39 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 24, 17:43 UTC
Update - CloudSigma would like to inform you that we are still experiencing degraded network performance in our Clark cloud location. Our operations team is working to resolve the issue as soon as possible.

We apologize for any caused inconvenience. We will keep you posted.

Sep 24, 15:17 UTC
Update - CloudSigma would like to inform you that we are still experiencing Network disruption issues and the issue is still under investigation.

Our operations team is working to resolve the issue as fast as possible.

We apologize for the caused inconvenience.

Sep 24, 13:49 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Clark location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.

Sep 24, 12:48 UTC
Sep 24, 2022
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - CloudSigma would like to inform you that we performed hardware maintenance in our Frankfurt cloud location. Our data center engineers replaced a physical drive in one of the compute hosts sustaining the infrastructure. The maintenance activities took around 40 minutes.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

All support activities were conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 21, 17:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 UTC
Scheduled - CloudSigma would like to inform you of an upcoming hardware maintenance we will be performing in our Frankfurt cloud. Our data center engineers will be replacing a physical drive in one of the compute hosts sustaining the infrastructure. The maintenance activities are expected to take around 1 hour.

IMPACT:
The actual works are expected to take 1 hour in total. There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 14, 17:10 UTC
Completed - Alpha3 Cloud would like to inform you that we are planning to perform hardware maintenance in our Washington, DC cloud location. During the maintenance window, we will be upgrading the existing hardware and installing new equipment to the cloud. The actual work took 12 hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance work, we performed a few restarts of our API. Each restart resulted in inability of few minutes our API to process requests from inside and outside our system. Other than that, no other impact on the running virtual machines and network was observed

Sep 21, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 UTC
Scheduled - Alpha 3 Cloud would like to inform you that we are planning to perform hardware maintenance in our Washington, DC cloud location. During the maintenance window, we will be upgrading the existing hardware and installing new equipment to the cloud. The actual work planned will take no longer than 12 hours in total.

All support activities will be conducted under the direct supervision of Alpha 3 Cloud DevOps staff.

IMPACT:
During the maintenance work, we will have to perform a few restarts of our API. Each restart will result in inability of few minutes our API to process requests from inside and outside our system. Other than that, no other impact on the running virtual machines and network is expected.

While it is important for Alpha 3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 20, 08:08 UTC
Completed - Alpha3Cloud would like to inform you that emergency maintenance of the database in the WDC cloud location was performed. The actual works took no longer than 3 hours in total.

All support activities were conducted under the direct supervision of Alpha3Cloud ’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, the UI was unreachable for about 15 minutes you were unable to make any API calls.

Sep 21, 11:36 UTC
Update - Alpha3Cloud would like to inform you that the maintenance will be extended by 30 minutes.
Sep 21, 10:51 UTC
Update - Alpha3Cloud would like to inform you that the maintenance will be extended by 30 minutes.
Sep 21, 10:04 UTC
Update - Alpha3Cloud would like to inform you that the maintenance will be extended by 30 minutes.
Sep 21, 09:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:33 UTC
Scheduled - Alpha3Cloud would like to inform you that we are going to perform a emergency maintenance of the database in the WDC cloud location. The actual works are planned to take no longer than 60 minutes in total.
All support activities will be conducted under the direct supervision of Alpha3Cloud ’s DevOps staff.
IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, the UI would be unreachable for about 15 minutes and you would be unable to make any API calls.

Sep 21, 08:32 UTC
Completed - CloudSigma would like to inform you that hardware maintenance was performed in our Manila 2 cloud. Our data center engineers replaced a physical drive in one of the storage hosts sustaining the infrastructure. The maintenance activities took around 1 hour and 40 minutes in total.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

All support activities were conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://mnl2.status.cloudsigma.com/

Sep 21, 08:42 UTC
Update - CloudSigma would like to inform you that the maintenance will be extended by 1 hour.
Sep 21, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 UTC
Scheduled - CloudSigma would like to inform you of an upcoming hardware maintenance we will be performing in our Manila 2 cloud. Our data center engineers will be replacing a physical drive in one of the compute hosts sustaining the infrastructure. The maintenance activities are expected to take around 1 hour.

IMPACT:
The actual works are expected to take 1 hour in total. There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 14, 19:31 UTC
Sep 20, 2022
Completed - CloudSigma would like to inform you that we performed the annual tests of the Uninterruptible Power Supply (UPS) system with success.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. Power supplies were not affected by this work. The UPS were taken offline for short periods during the service.

Support will remain at your disposal at all times, via email and LiveChat should you require assistance.

We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://status.cloud.hydro66.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://cloud.hydro66.com/ and/or email support@cloudsigma.com

Sep 20, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 UTC
Scheduled - CloudSigma would like to inform you of an upcoming annual tests of the Uninterruptible Power Supply (UPS) system that will be performed.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. Power supplies are not expected to be affected by this work. The UPS will be taken offline for short periods during the service.

Support will remain at your disposal at all times, via email and LiveChat should you require assistance.

We appreciate your patience and welcome any feedback.

Sep 13, 16:41 UTC
Completed - CloudSigma would like to inform you that the hardware maintenance will be paused and resumed tomorrow. A new announcement will be made.

Please excuse us for any caused inconvenience.

Sep 20, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform hardware maintenance in our Washington, DC cloud location. During the maintenance window, we will be upgrading the existing hardware and installing new equipment to the cloud. The actual work planned will take no longer than 12 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance work, we will have to perform a few restarts of our API. Each restart will result in inability of few minutes our API to process requests from inside and outside our system. Other than that, no other impact on the running virtual machines and network is expected.

While it is important for Alpha3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Sep 13, 20:29 UTC
Sep 19, 2022

No incidents reported.

Sep 18, 2022
Completed - CloudSigma would like to inform you that the we performed a scheduled maintenance of our storage cluster in the Zurich cloud location. During the maintenance we upgraded the underlying software in our storage cluster. All scheduled tasks took 3 hours and 10 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Sep 18, 10:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the ZRH cloud location. The maintenance aims to upgrade the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Sep 9, 16:52 UTC