CloudSigma would like to inform you that our developer team applied the fix for the bug affecting our free-tier subscriptions.
Posted Jul 25, 2025 - 18:59 UTC
Update
CloudSigma would like to inform you that our developer team is still applying the fix for the bug affecting our free-tier subscriptions. We will update you again once it is applied to all locations.
Posted Jul 25, 2025 - 18:19 UTC
Update
CloudSigma would like to inform you that our developer team is starting to apply the fix for the bug affecting our free-tier subscriptions.
Posted Jul 25, 2025 - 17:12 UTC
Monitoring
CloudSigma would like to inform you that earlier, we identified a bug affecting our free-tier subscriptions, and our developer team is currently monitoring the case.
Posted Jul 25, 2025 - 16:51 UTC
Investigating
CloudSigma would like to inform you that we have identified a bug affecting our free-tier subscriptions. We are currently investigating the root cause, but there is a possibility that some accounts may be subject to an attempted charge if a payment method is saved or if the account has available credit.
Please rest assured that the free tier is intended to be completely free of charge. Any unintended charges will be promptly cancelled and refunded. We are treating this issue with high priority and are working to resolve it as quickly as possible to prevent any charges from being processed.
Please take our apologies for any confusion or inconvenience this may have caused. We will keep you updated.
Posted Jul 25, 2025 - 13:27 UTC
This incident affected: Zürich Cloud, Geneva Cloud, Frankfurt Cloud, Dusseldorf Cloud, San Jose Cloud, Washington DC Cloud, Honolulu Cloud, Perth Cloud, Riyadh Cloud, Dublin Cloud, Tokyo Cloud, Manila Cloud, Manila 2 Cloud, Clark Cloud, London Cloud, Cairo cloud, Izmir Cloud, and Monterrey Cloud.