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[MNL] Packet loss

Incident Report for CloudSigma

Resolved

CloudSigma would like to inform you that the observed packet loss in the international traffic to our MNL cloud is no longer present. The network was stabilized over the weekend, and for the last couple of days, the connection has been stable with no losses from outside the Philippines.

Please excuse us for the inconvenience caused.
Posted Oct 05, 2026 - 09:46 UTC

Identified

Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. There is packet loss, which slows down connectivity to and from the MNL cloud.

The issue was traced to some of the external traces/routes used by our upstream providers. We are in direct communication with them and actively working on restoring the connectivity.

We apologize for any inconvenience this may cause and appreciate your patience.
Posted Oct 02, 2026 - 08:01 UTC
This incident affected: Manila Cloud.
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