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We would like to inform you that last night we were under attack.
MAINTENANCE SUMMARY: Network Interruption
Date and Time Flood Started: 2013-11-01, 22:44 UTC Date and Time Flood Ended: 2013-11-01, 22:46 UTC
Location: ZRH 2.0
ADDITIONAL INFORMATION: CloudSigma would like to inform you that that last night we were under attack. Small part of our network was flooded and were dropping few packets for about two minutes. Due to the quick reaction of our support staff the actual fix took about two minutes in total.
All support activities were conducted under the direct supervision of CloudSigma’s operations staff.
IMPACT: During the flood some customers might lost packets to their virtual machines for about two minutes.
Current Root Cause Hypothesis: Root cause is fraud accounts flooding the network.
Current Lessons Learned & Action Taken: Our proactive tracking of the monitoring system was successful and network interruption of customers VMs limited to a minimum. Continued improvement of the monitoring systems will be ongoing.
We are working hard on preventing fraudulent operations within the cloud.
Next Update at: 2013-11-11, 15:00 UTC
We appreciate your patience and welcome any feedback. Contacts: If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com