CloudSigma
All Systems Operational
Zurich Cloud ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Miami Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[FRA] API Server Maintenance Jan 20, 17:00-19:00 UTC
ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Frankfurt. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Jan 9, 20:21 UTC
[HNL] API Server Maintenance Jan 23, 17:00-19:00 UTC
ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Honolulu. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Jan 9, 20:20 UTC
[WAW]Network Maintenance Jan 24, 19:00-21:00 UTC
CloudSigma would like to inform you that we will be performing a scheduled network maintenance in our Warsaw cloud location. The purpose of the maintenance is pre configuration the switches and improving the network performance.The actual maintenance is expected to take no longer than 2 hours in total. During this time frame there may be brief interruptions of the network connectivity

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
There may be a brief interruption of the network connectivity during the maintenance, without impact on running VMs and storage nodes.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://waw.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Jan 18, 13:20 UTC
System Metrics Month Week Day
www.cloudsigma.com (uptime)
Fetching
Past Incidents
Jan 19, 2017
Completed - All maintenance works were concluded with success.
Jan 19, 17:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Warsaw. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:22 UTC
Resolved - The problem was resolved successfully.
Jan 19, 00:47 UTC
Investigating - CloudSigma would like to inform you of a network problem we are currently experiencing in our Washington DC Cloud location.

Our System Administrators are working on it and we will update you in a timely manner.
Jan 19, 00:30 UTC
Jan 18, 2017
Completed - All maintenance works were concluded with success.
Jan 18, 17:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:00 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Manila. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:24 UTC
Jan 17, 2017
Completed - The maintenance is completed.
Jan 17, 20:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a scheduled network maintenance in our Warsaw cloud location. The purpose of the maintenance is pre configuration the switches and improving the network performance.The actual maintenance is expected to take no longer than 1 hours in total. During this time frame there may be brief interruptions of the network connectivity

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
There may be a brief interruption of the network connectivity during the maintenance, without impact on running VMs and storage nodes.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://waw.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 9, 16:36 UTC
Completed - All maintenance works were concluded with success.
Jan 17, 16:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:01 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Perth. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:22 UTC
Jan 16, 2017
Completed - All maintenance works were concluded with success.
Jan 16, 17:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Zurich. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:22 UTC
Jan 15, 2017

No incidents reported.

Jan 14, 2017
Completed - CloudSigma would like to inform you that our internet service provider in Miami completed the scheduled maintenance of their network. The actual maintenance took six hours in total. During this time frame there was several outages for 5 minutes of the public network service due to the significant nature of the networking update.

All support activities were conducted under the direct supervision of CloudSigma’s Developers and Operations staff.

IMPACT:
During this time frame there were no public network service for an indefinite period of time, which means that you were not able to reach your virtual machines over the public network. There was no impact on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mia.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 14, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:00 UTC
Scheduled - MAINTENANCE SUMMARY: ISP Network Maintenance

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that our internet service provider in Miami is planning on performing a scheduled maintenance of their network. The actual maintenance is scheduled to take no longer than six hours in total. During this time frame there will be no public network service for an indefinite period of time due to the significant nature of the networking update.

All support activities will be conducted under the direct supervision of CloudSigma’s Developers and Operations staff.

IMPACT:
During this time frame there will be no public network service for an indefinite period of time, which means that you will not be able to reach your virtual machines over the public network. There will be no impact on running virtual machines, hosts, private network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mia.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 6, 22:21 UTC
Completed - Scheduled maintenance completed successfully.
Jan 14, 05:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 UTC
Scheduled - CloudSigma would like to inform you that one of our upstream providers in our Zurich cloud location will be performing a maintenance of their network.

Impact:
The actual maintenance is expected to take no more than 7 hours in total.
The maintenance will be non service affecting and no impact is expected.
Jan 4, 12:31 UTC
Jan 13, 2017
Resolved - CloudSigma would like to inform you that we have successfully resolved the packet loss issue in our Frankfurt cloud.
Jan 13, 16:43 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing packet loss in our Frankfurt cloud location.
We are working to resolve this as soon as possible and will keep you updated on the matter.
Jan 13, 16:36 UTC
Completed - CloudSigma would like to inform you that the planned API maintenance in Washington was completed successfully. The maintenance works took an hour and 31 minutes. During this time frame the API has been accessible.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There was no impact.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 13, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:01 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Washington. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:21 UTC
Jan 12, 2017
Completed - CloudSigma would like to inform you that the planned maintenance that was performed in San Jose is completed successfully.

All support activities were conducted under the direct supervision of CloudSigma's dev-ops staff.

IMPACT:
There was no impact.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 12, 04:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 04:00 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in San Jose. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:20 UTC
Jan 11, 2017
Completed - CloudSigma would like to inform you that the scheduled API maintenance in Miami has been completed successfully. The maintenance took 2 hours in total.
All support activities were conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There was no impact on already existing customers' virtual machines, hosts, network accessibility or any other running services. During the maintenance customers could not make API calls directly or through the user interface for not more than 15 minutes. Also, a brief interruption on the web interface could have occurred.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 11, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 04:00 UTC
Scheduled - ANNOUNCEMENT: API Server Maintenance
ADDITIONAL INFORMATION:

CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Miami. The maintenance works are expected to take 2 hours in total. During this time frame the API may be not accessible for a total of around 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 9, 20:19 UTC
Jan 10, 2017
Completed - The maintenance completed successfully.
Jan 10, 14:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Washington. This maintenance is about fixing some bugs which we have noticed recently and adding some improvements within our clustered storage system.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame there should be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 5, 22:26 UTC
Jan 9, 2017
Completed - The maintenance completed successfully.
Jan 9, 14:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Washington. This maintenance is about fixing some bugs which we have noticed recently and adding some improvements within our clustered storage system.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame there should be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 5, 22:26 UTC
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017
Completed - CloudSigma would like to let you know that we successfully completed the Storage Cluster Maintenance in our Washington cloud.
Jan 6, 14:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Washington. This maintenance is about fixing some bugs which we have noticed recently and adding some improvements within our clustered storage system.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame there should be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jan 5, 22:24 UTC
Completed - The maintenance completed successfully.
Jan 6, 11:56 UTC
Update - We are extending the maintenance with 15 more minutes.
Jan 6, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 11:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API in Honolulu. The actual maintenance is scheduled to take no longer than 30 minutes in total. During this time the API may be intermittently not accessible for a total of around 10 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for around 10 minutes. Also a brief interruption on the web interface might occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback. Edit
Jan 6, 10:11 UTC
Completed - The maintenance completed successfully.
Jan 6, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a scheduled API maintenance in our Honolulu cloud location. The purpose of the maintenance is hardware upgrade on the API server. The actual maintenance is scheduled to take no longer than 1 hours in total. During this time frame there may be a 5 minute API/Webapp disruption.


All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
The API and the webapp might be unreachable for about 5 minutes during the maintenance but there will be no impact on running VMs, storage nodes and/or any other services.
Dec 30, 10:47 UTC
Jan 5, 2017

No incidents reported.