CloudSigma
All Systems Operational
Zurich Cloud ? Operational
Miami Cloud ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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www.cloudsigma.com (uptime)
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Past Incidents
Jul 24, 2017
Completed - CloudSigma would like to inform you that planet scheduled maintenance on the Storage cluster in our Zurich cloud location is completed.

IMPACT:
The actual maintenance took 60 hours in total. During that time frame we were conducting re-balancing and updates on the storage nodes. The maintenance works did not affect any running services.

All support activities were conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jul 24, 06:52 UTC
Update - The maintenance works are now extended with 9 hours and are expected to conclude around 6:00 AM UTC.
Jul 23, 21:01 UTC
Update - CloudSigma would like to inform you that the ongoing maintenance on the Storage cluster in our Zurich cloud location is taking longer then expected. The maintenance will take 8 more hours.
Jul 23, 08:32 UTC
Update - Stage 2 of the maintenance has been extended once again with 4 more hours.
Jul 23, 03:51 UTC
Update - Stage 2 of the maintenance has been extended once again with 8 more hours.
Jul 22, 13:39 UTC
Update - CloudSigma would like to inform you that the performing maintenance on the Storage cluster in our Zurich cloud location is taking longer then expected. The maintenance will take 8 more hours.
Jul 22, 04:11 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:01 UTC
Scheduled - ANNOUNCEMENT: We are performing a planned maintenance on our Storage Cluster.

MAINTENANCE SUMMARY: Storage cluster maintenance

Date and Time Maintenance Starts: 2017-07-21, 16:00 UTC
Date and Time Maintenance Ends: 2017-07-22, 11:00 UTC

Location: ZRH

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are performing a scheduled maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take no longer than 12 hours in total. During this time frame we will conduct re-balancing and updates on the storage nodes. The maintenance works are not expected to affect any running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jul 21, 11:00 UTC
Jul 21, 2017
Completed - The scheduled maintenance was completed successfully.
Jul 21, 08:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 UTC
Scheduled - ANNOUNCEMENT: We are performing a planned maintenance on our Storage Cluster.

MAINTENANCE SUMMARY: Storage cluster maintenance

Date and Time Maintenance Starts: 2017-07-20, 17:30 UTC
Date and Time Maintenance Ends: 2017-07-21, 17:30 UTC

Location: ZRH

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are performing a scheduled maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take no longer than 24 hours in total. During this time frame we will conduct re-balancing and updates on the storage nodes. The maintenance works are not expected to affect any running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jul 20, 17:07 UTC
Jul 19, 2017
Completed - CloudSigma would like to inform you that the maintenance was completed with success.
Jul 19, 16:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:15 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of one of our compute Hosts. The actual maintenance is scheduled to take no longer than 1 hour in total. The purpose of this maintenance is to change the network configuration which will improve the performance and stability of the host.

All support activities will be conducted under the direct supervision of CloudSigma’s Operations staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jul 19, 16:11 UTC
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017
Completed - The scheduled maintenance is successfully completed.
Jul 15, 19:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 19:00 UTC
Scheduled - ANNOUNCEMENT: We are performing a planned maintenance on our Storage Cluster.

MAINTENANCE SUMMARY: Storage cluster maintenance

Date and Time Maintenance Starts: 2017-07-14, 19:00 UTC
Date and Time Maintenance Ends: 2017-07-14, 21:00 UTC

Location: ZRH

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are performing a scheduled maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take 24 hours in total. During this time frame we will conduct re-balancing and updates on the storage nodes. The maintenance works are not expected to affect any running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jul 14, 18:58 UTC
Jul 13, 2017
Resolved - CloudSigma would like to inform you that we have experienced a significant DDoS attack which targeted our WAW cloud locations. Our operations team acted immediately and worked on the elimination of the attack and the blackholing of the perpetrator. The issue is now resolved but during the above mentioned time window you may have experienced difficulties accessing virtual machines within the WAW cloud.
Jul 13, 00:21 UTC
Investigating - CloudSigma would like to inform you of a network problem we are currently experiencing in our Warshaw location.

Please take our kindest apologies for any caused inconveniences.

Our System Administrators are working on it and we will update you in a timely manner.
Jul 12, 21:58 UTC
Jul 12, 2017
Resolved - The issues with the Live Chat functionality have been rectified.
The widget is now working properly.
Jul 12, 19:13 UTC
Update - The issue with the live chat has been identified and the zendesk OPS are working to solve it.
Jul 12, 17:37 UTC
Investigating - We are experience an issue with our live chat functionality. The issue is under investigation and we will post updates shortly.
Jul 12, 14:19 UTC
Completed - CloudSigma would like to inform you that the performed network maintenance of one of our upstream Internet Service Providers (ISPs) in Honolulu is completed. The actual maintenance took 20 hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There was a brief interruption of the network connectivity during the maintenance up to 2 minutes, which was observed as packet loss for running VMs. Also short interruption on the web interface occur.
Jul 12, 06:21 UTC
Update - CloudSigma would like to inform you that network maintenance performed by one of our upstream Internet Service Providers (ISPs) in Honolulu is taking longer than expected. The maintenance will take another 8 hours.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There may be a brief interruption of the network connectivity during the maintenance up to 2 minutes, which may be observed as packet loss for running VMs. Also short interruption on the web interface may occur.
Jul 12, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 UTC
Scheduled - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs) in Honolulu will be performing network maintenance. The actual maintenance is scheduled to take no longer than 5 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There may be a brief interruption of the network connectivity during the maintenance up to 2 minutes, which may be observed as packet loss for running VMs. Also short interruption on the web interface may occur.
Jul 5, 04:26 UTC
Jul 10, 2017

No incidents reported.