CloudSigma
All Systems Operational
Zurich ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Miami Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[HNL] Utilhost manintenance Oct 4, 07:00-08:00 UTC
Cloudsigma would like to inform you that we will be replacing the memory module and doing some test checks on two of the SSD drives on the utilhost at 7 - 8 AM UTC. No impact is expected.

Thank you for your understanding.
Posted on Sep 30, 12:37 UTC
System Metrics Month Week Day
www.cloudsigma.com (uptime)
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Past Incidents
Oct 1, 2016

No incidents reported today.

Sep 30, 2016
Completed - The maintenance completed successfully.
Sep 30, 21:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:01 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers in Zurich is planning on performing a scheduled maintenance of their network. The actual maintenance is scheduled to take no more than 4 hours in total.
The purpose of this maintenance work is to upgrade their router.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
There will be no impact on running virtual machines, hosts, private network accessibility and/or any other running services. All the traffic will be rerouted.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 16, 18:43 UTC
Sep 29, 2016
Completed - The maintenance works are completed with success.
Sep 29, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:00 UTC
Scheduled - Cloudsigma would like to inform you that we will be replacing two of the power cables of our PDUs. There will be no impact on running VMs or network connection.
Thank you for your understanding.
Sep 29, 08:15 UTC
Sep 28, 2016

No incidents reported.

Sep 27, 2016
Completed - The maintenance works are completed with success.
Sep 27, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API in Hawaii. The actual maintenance is scheduled to take no longer than 60 minutes in total. During this time the API may be intermittently not accessible for a total of around 10 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for around 10 minutes. Also a brief interruption on the web interface might occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 21, 18:37 UTC
Sep 26, 2016
Completed - CloudSigma would like to inform you that the scheduled maintenance was completed successfully.
Sep 26, 20:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 19:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to do a scheduled maintenance on some of our storage nodes in Zurich. This maintenance aims at separation of the storage traffic load from other processes. This activity is part of our program for storage improvements outlined earlier this year. This work will help to isolate the impact on the storage cluster in the case of network floods, packet loss and/or DDoS attacks.

All support activities will be conducted under the direct supervision of CloudSigma’s dev-ops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour. The maintenance is non-service affecting and there will be no distruption of any running services.
Sep 21, 17:03 UTC
Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016
Completed - The scheduled maintenance is completed.
Sep 22, 08:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Perth. This maintenance is about adding new drives within our clustered storage system. The actual maintenance is expected to take no longer than 1 hour in total. During this time frame there should be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame there should be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 21, 16:40 UTC
Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016
Resolved - The issue has been successfully resolved and the chat function is now available.
Sep 19, 16:22 UTC
Identified - Due to unscheduled maintenance by Zopim CloudSigma live support chat is unavailable. Should you have any questions, problems or need of assistance with CloudSigma services, please share them using the Support tickets system or email
Sep 19, 13:28 UTC
Resolved - The issue with our live chat provider Zopim has been resolved. You should no longer have issues reaching us over our live chat support.

Thank you for your patience on the matter
Sep 19, 10:33 UTC
Investigating - We are experiencing issues with Live chat.
Sep 19, 10:08 UTC
Completed - The Maintenance completed successfully.
Sep 19, 08:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 UTC
Scheduled - Announcement:
CloudSigma would like to inform you that we are scheduling a maintenance of our hardware in Perth.

IMPACT:
It is non-service affecting and during this time frame there will be no impact on any running services.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.


While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 17, 17:12 UTC
Sep 18, 2016
Completed - CloudSigma would like to inform you that the maintenance was completed with success.
Sep 18, 14:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:00 UTC
Scheduled - As part of our ongoing efforts to maintain system performance, reliability, security, and stability of the Zopim Chat infrastructure a maintenance window has been scheduled for September 18th, 2016.

Start: 1:00 am UTC Sunday, 18 Sep (local timezone)
End: 1:00 pm UTC Sunday, 18 Sep (local timezone)

Impact: At the beginning and end of the 12 hour time period, customers may experience a partial or full service disruption on both the chat widget and the dashboard momentarily. It is expected that service will be normal throughout the remainder of the maintenance window.

Best case scenario: Chats will be disconnected momentarily, but they can be resumed after a refresh.

Worst case scenario: Users could be disconnected for a short duration of the maintenance window. Closed chats won’t reconnect automatically.

For real-time updates on service status, please follow Zopim on Facebook or Twitter. We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at support@zopim.com. We apologize for any inconvenience caused.
Aug 26, 22:07 UTC
Sep 17, 2016

No incidents reported.