CloudSigma
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we are scheduling a network maintenance in our Zurich cloud.

DURATION:
The maintenance works are expected to take around 6 hours.
All maintenance activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
The maintenance will be non service affecting and no impact is expected.
Zürich Cloud ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Miami Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
[HNL] Scheduled API Maintenance Sep 1, 08:00-09:00 UTC
ANNOUNCEMENT:
CloudSigma would like to inform you that we are scheduling a maintenance of our API database in Honolulu.
The actual maintenance is expected to take no longer than 1 hour in total.
During this time frame the API may be inaccessible for a total of about 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customers' virtual machines, hosts, network accessibility or any other running services.
During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (UI) for about 15 minutes.
Also a brief interruption on the web interface may occur.
Posted on Aug 29, 15:45 UTC
[FRA] Network Maintenance Sep 1, 19:00-20:00 UTC
CloudSigma would like to inform you that we are scheduling a network maintenance in our Frankfurt cloud.

DURATION:
The maintenance works are expected to take around 1 hour.
All maintenance activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
The maintenance will be non service affecting and no impact is expected.
Posted on Aug 30, 10:22 UTC
As part of our ongoing efforts to maintain system performance, reliability, security, and stability of the Zopim Chat infrastructure a maintenance window has been scheduled for September 18th, 2016.

Start: 1:00 am UTC Sunday, 18 Sep (local timezone)
End: 1:00 pm UTC Sunday, 18 Sep (local timezone)

Impact: At the beginning and end of the 12 hour time period, customers may experience a partial or full service disruption on both the chat widget and the dashboard momentarily. It is expected that service will be normal throughout the remainder of the maintenance window.

Best case scenario: Chats will be disconnected momentarily, but they can be resumed after a refresh.

Worst case scenario: Users could be disconnected for a short duration of the maintenance window. Closed chats won’t reconnect automatically.

For real-time updates on service status, please follow Zopim on Facebook or Twitter. We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at support@zopim.com. We apologize for any inconvenience caused.
Posted on Aug 26, 22:07 UTC
[ZRH] ISP Maintenance Sep 29, 23:00 - Sep 30, 03:00 UTC
CloudSigma would like to inform you that one of our internet service providers in Zurich is planning on performing a scheduled maintenance of their network. The actual maintenance is scheduled to take no more than 4 hours in total.
The purpose of this maintenance work is to upgrade their router.

All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
There will be no impact on running virtual machines, hosts, private network accessibility and/or any other running services. All the traffic will be rerouted.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Aug 16, 18:43 UTC
System Metrics Month Week Day
Zürich API (uptime)
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Zürich API (response time)
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San Jose API (uptime)
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San Jose API (response time)
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Washington DC API (response time)
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Hawaii API (uptime)
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Hawaii API (response time)
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Miami API (response time)
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Perth API (uptime)
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Past Incidents
Aug 29, 2016

No incidents reported.

Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Completed - Cloudsigma would like to inform you that we are going to postpone the API maintenance in our Honolulu cloud. We will inform you about the next date in a timely manner.
Aug 25, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API database in Honolulu.
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame the API may be not accessible for a total of about 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes.
Also a brief interruption on the web interface may occur.
Aug 19, 14:27 UTC
Aug 24, 2016
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API servers in Miami has been completed successfully.
Aug 24, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API servers in Miami.
The actual maintenance is expected to take no longer than 30 minutes in total. During this time frame the API may be not accessible for a total of about 10 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 10 minutes.
Also a brief interruption on the web interface may occur.
Aug 23, 15:18 UTC
Aug 23, 2016

No incidents reported.

Aug 22, 2016
Completed - The maintenance was completed successfully.
Aug 22, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 08:01 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API database in Miami.
The actual maintenance is expected to take no longer than 1 hour in total. During this time frame the API may be not accessible for a total of about 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes.
Also a brief interruption on the web interface may occur.
Aug 19, 14:24 UTC
Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.