CloudSigma
All Systems Operational
Zurich Cloud ? Operational
Miami Cloud ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - CloudSigma would like to inform you that we will be performing upgrades to the switching fabric in ZRH including both hardware and software upgrades. The upgrades will improve network stability and will lower network latency within the cloud. We have deployed this configuration successfully in other locations for up to one year already.

Based on internal testing the lowest risk with minimal impact methodology has been found to be as follows:

(1) Prepare the switches for upgrade
(2) Move IP addresses
(3) Move configurations

This will will minimize network interruptions, which is expected to be a maximum of two minutes per switch.

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
During the maintenance some VMs might experience brief packet loss but it is anticipated that it will improve network within the cloud. This general upgrade to the networking fabric will enable non-service affecting upgrades in the future with regards to the cloud network.

Please accept our sincere apologies for the caused inconveniences.

Thank you for your understanding.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Apr 21, 18:34 UTC
Update - START: 8:00 AM PDT / 15:00 UTC
END: 12:00 PM PDT / 19:00 UTC

Zendesk will perform scheduled maintenance which will impact performance for customers on Pods 4 & 8 on Saturday, April 29th, 2017, between the hours of 08:00 AM - 12:00 PM PDT / 15:00 - 19:00 UTC.

Zendesk Support customers will experience a brief service disruption, followed by degraded performance for no more than 10 minutes at some time within the 4-hour maintenance window.

Affected products: Support and Help Center

Expected behavior: The Support and Help Center interfaces will be unreachable for several minutes, and you and your users may experience slow page loads and sluggish response times for several more minutes thereafter. Inbound and outbound communications will still be queued and processed normally during this period.

Why we're doing this: Zendesk Network engineering is augmenting our network infrastructure to support the ongoing demand of our service.  Our intent is to increase connections per second (CPS) for ingress traffic; redirecting inbound connections through a more robust and efficient firewall solution.  Zendesk customers may experience brief service disruption and degraded performance during the actual redirection of inbound traffic to our new firewall.  We will strive to limit all service impacting events to less than 10 minutes.
Apr 18, 14:21 UTC
Scheduled - START: 8:00 AM PDT / 15:00 UTC
END: 12:00 PM PDT / 19:00 UTC

Zendesk will perform scheduled maintenance which will impact performance for customers on Pods 4 & 8 on Saturday, April 29th, 2017, between the hours of 08:00 AM - 12:00 PM PDT / 15:00 - 19:00 UTC.

Zendesk Support customers will experience a brief service disruption, followed by degraded performance for no more than 10 minutes at some time within the 4-hour maintenance window.

Affected products: Support and Help Center

Expected behavior: The Support and Help Center interfaces will be unreachable for several minutes, and you and your users may experience slow page loads and sluggish response times for several more minutes thereafter. Inbound and outbound communications will still be queued and processed normally during this period.

Why we're doing this: Zendesk Network engineering is augmenting our network infrastructure to support the ongoing demand of our service.  Our intent is to increase connections per second (CPS) for ingress traffic; redirecting inbound connections through a more robust and efficient firewall solution.  Zendesk customers may experience brief service disruption and degraded performance during the actual redirection of inbound traffic to our new firewall.  We will strive to limit all service impacting events to less than 10 minutes.
Apr 18, 14:21 UTC
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API Server in San Jose. The actual maintenance is scheduled to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 10 minutes. Also short interruption on the web interface may occur.
Posted on Apr 27, 13:05 UTC
System Metrics Month Week Day
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Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017
Completed - All maintenance works were completed with success. The maintenance is concluded.
Apr 26, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 14:00 UTC
Scheduled - CloudSigma would like to inform you that we are scheduling a storage traffic separation maintenace in our Manila cloud.

DURATION:
The maintenance works are expected to take around 1 hour.
All maintenance activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
The maintenance will be non service affecting and no impact is expected

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Apr 19, 14:18 UTC
Resolved - Dear Valued Customer,

The packet loss network issue in San Jose was resolved. All systems are back in operational state.

Thank you for your understanding and please excuse us for the caused inconvenience!
Apr 26, 01:45 UTC
Investigating - CloudSigma would like to inform you of a network problem we are currently experiencing in our San Jose location.

Our System Administrators are working on it and we will update you in a timely manner.
Apr 26, 01:35 UTC
Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 22:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 UTC
Scheduled - ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of all of our hosts in MNL. This maintenance concerns improving separation of storage load from other processes as part of the program of storage improvements. This work will help to isolate the impact on the storage cluster in the case of network floods, packet loss and/or ddos attacks.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour per host. It will be done on two stages.

Stage 1
Live migration of the VMs. All virtual machines will be live migrated so no impact is expected during this stage.

Stage 2
Storage traffic separation from Vm traffic. During the actual separation of the traffic there might be packet loss for up to 10 seconds per host. The storage operations will be freezed for this period of time in order to avoid negative impacts on the storage cluster and data integrity.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Apr 13, 04:48 UTC
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Completed - The maintenance was completed with success.
Apr 13, 16:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 16:00 UTC
Scheduled - ANNOUNCEMENT:
CloudSigma would like to inform you that we will conduct a scheduled maintenance of our API server in Zurich.
The actual maintenance is expected to take no longer than 60 minutes in total.
During this time the API and the WebApp may be inaccessible for a total of 2 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform calls to the API, directly or through the web interface (panel) for about 2 minutes. Also short interruption on the web interface (UI) may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Apr 7, 16:56 UTC
Completed - The maintenance was completed with success.
Apr 13, 13:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 UTC
Scheduled - ANNOUNCEMENT:
Cloudsigma would like to inform you of a planned infrastructure upgrade we will be performing in our Melbourne cloud location.

MAINTENANCE SUMMARY: Melbourne HDD Cluster Deployment

Date and Time Maintenance Starts: 2017-04-13, 12:00 UTC; 2017-04-13 22:00 AEDT
Date and Time Maintenance Ends: 2017-04-13, 14:00 UTC; 2017-04-14 00:00 AEDT

Location: MEL

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we will be deploying a magnetic (HDD) storage cluster in our Melbourne cloud location.

IMPACT:
The maintenance works are expected to take around 2 hour in total. During this time frame there will be no interruption for any of the running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.
Apr 7, 19:40 UTC