CloudSigma
Update - CloudSigma would like to inform you that the planned Stage 2 maintenance on the Storage cluster in our Zurich cloud location is taking longer than expected. The maintenance will require 12 additional hours to complete.
Sep 22, 12:47 UTC
Update - The maintenance works have been postponed and will commence at 18:00 UTC 2017-09-21.
The duration remains the same, with the end time being changed to 08:00 UTC 2017-09-22.
We will keep posting updates in the process.
Sep 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planing to perform a scheduled Stage 2 maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take no longer than 14 hours in total. During this time frame we will conduct re-balancing and updates on the storage nodes. The maintenance works are not expected to affect any running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:45 UTC
Scheduled - Please be aware that until 2017-09-25 (Monday), the trials in Melbourne will be disabled, because of a planned host upgrade.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Zurich Cloud   ? Operational
Miami Cloud   ? Operational
San Jose Cloud   ? Operational
Washington DC Cloud   ? Operational
Hawaii Cloud   ? Operational
Perth Cloud   ? Operational
Manila Cloud   ? Operational
Warsaw Cloud   ? Operational
Frankfurt Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[MEL] Trial host upgrade Sep 25, 07:00-13:00 UTC
CloudSigma would like to inform you that we are planning to do scheduled maintenance one of our compute hosts. During the maintenance trial accounts will be disabled. The actual change is scheduled to take no longer than number 6 hours in total. All support activities will be conducted under the direct supervision of CloudSigma’s Dev-Ops staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Sep 20, 12:43 UTC
[HNL] Storage cluster upgrade Oct 2, 07:00-11:00 UTC
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Honolulu. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 4 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Sep 15, 18:32 UTC
CloudSigma would like to inform you that we are scheduling the maintenance of our Storage Cluster in Manila. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 8 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Sep 15, 18:16 UTC
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Zurich. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to be performed in 2 Stages and each one will take around 15 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Sep 15, 20:41 UTC
CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Zurich. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to be performed in 2 Stages and each one will take around 15 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Posted on Sep 15, 20:41 UTC
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Sep 20, 2017
Completed - CloudSigma would like to inform you that stage 1 of the scheduled maintenance on the Storage cluster in our Zurich cloud location is completed.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 20, 09:10 UTC
Update - CloudSigma would like to inform you that the scheduled maintenance on the Storage cluster in our Zurich cloud location is taking longer than expected. The maintenance will require 4 additional hours to complete.
Sep 20, 05:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:30 UTC
Scheduled - CloudSigma would like to inform you that we are performing a scheduled maintenance on the Storage cluster in our Zurich cloud location.

IMPACT:
The actual maintenance is expected to take no longer than 10 hours in total. During this time frame we will conduct re-balancing and updates on the storage nodes. The maintenance works are not expected to affect any running services.

All support activities will be conducted under direct supervision by CloudSigma’s Operations staff.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 19, 18:27 UTC
Sep 18, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance in Manila has completed successfully.
Sep 18, 14:04 UTC
Update - CloudSigma would like to inform you that the Host Upgrade, we are performing now, is taking longer than the planned time. So the maintenance will be extended with two more hours.
Sep 18, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of one of our compute Hosts. The actual change is scheduled to take no longer than 2 hours in total. The purpose of this maintenance is to update the Host OS which will improve the performance and stability.

All support activities will be conducted under the direct supervision of CloudSigma’s Operations staff.
Sep 18, 12:49 UTC
Completed - Dear Valued Customers,

We are writing to inform you that the maintenance is completed successfully and and the Trials are enabled.
Sep 18, 11:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:36 UTC
Scheduled - Dear Valued Customers,

We are writing to inform you that the maintenance is completed successfully and and the Trials are enabled.
Sep 18, 11:36 UTC
Update - Dear Valued customers, The maintenance is taking longer that than expected. Trials will be enabled at 2017-09-19 (Tuesday).
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 17, 09:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:30 UTC
Scheduled - Dear Valued Customers,

Please be aware that until 2017-09-15 (Friday), the trials in WDC will be disabled, because of a planned host upgrade.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 7, 20:29 UTC
Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance in Washington has completed successfully.
Sep 15, 17:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 09:45 UTC
Sep 14, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster in Washington has been completed successfully.
Sep 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Washington. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 4 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 4, 17:45 UTC
Sep 13, 2017
Resolved - The routing issue is resolved now. The network is fine.
Sep 13, 15:03 UTC
Identified - The source of the issue has been isolated and work is in progress to bring back up the affected networks.
Sep 13, 14:07 UTC
Investigating - We are experiencing a partial outage with the network availability in our Zurich cloud location.
The network engineers are working to resolve the issue.
Updates will follow shortly.
Sep 13, 13:29 UTC
Completed - CloudSigma would like to inform you that the planned maintenance of our Storage Cluster in Melbourne is completed. This maintenance aimed to upgrade the underlying system of our clustered storage to new version.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works took 4 hours in total. During this time frame there was no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 13, 11:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Melbourne. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 8 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 5, 10:49 UTC
Completed - CloudSigma would like to inform you that the planed host maintenance is completed. While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 13, 11:42 UTC
Update - CloudSigma would like to inform you that the maintenance is taking longer than expected. The maintenance will require additional 4 hours to be completed.
Sep 12, 08:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:08 UTC
Scheduled - Dear Valued Customers,

Please be aware that until 2017-09-12 (Tuesday), the trials in San Jose will be disabled, because of a planned host upgrade.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Sep 5, 09:40 UTC
Sep 12, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster in Perth has been completed successfully.
Sep 12, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Perth. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 8 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 5, 10:41 UTC
Completed - CloudSigma would like to inform you that the host maintenance is completed. Trial accounts in Miami cloud location are enabled again.
Sep 12, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 UTC
Scheduled - Dear Valued Customers,

Please be aware that until 2017-09-05 (Tuesday), the trials in Miami will be disabled, because of a planned host upgrade.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Aug 29, 23:49 UTC
Sep 11, 2017
Completed - CloudSigma would like to inform you that the planned Storage cluster upgrade is has been postponed. The new date and time are still not arranged. Apologies for any caused inconveniences. We'll provide you wish additional information soon.
Sep 11, 19:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Manila. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 8 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 5, 10:23 UTC
Completed - CloudSigma would like to inform that the planned hardware maintenance was completed successfully.

As expected, there was no down time for any of the existing and running VMs.
Sep 11, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:15 UTC
Scheduled - CloudSigma would like to inform you that we perform a hardware maintenance of our Cloud location in Zurich. It would take 3 hours in total, starting at 14:00 UTC on 2017-09-11.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services
Sep 11, 14:13 UTC
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster in San Jose has been completed successfully.
Sep 11, 16:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in San Jose. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to take around 6 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Sep 4, 17:29 UTC
Sep 10, 2017

No incidents reported.

Sep 9, 2017
Resolved - CloudSigma would like to inform you that the network issue in our Manila cloud location is resolved. Please accept our apologies for the caused inconvenience!
Sep 9, 05:43 UTC
Investigating - We experience network issue in our Manila location. Some customers may experience packet loss. We are doing our best the resolve the issue in short notice.
Sep 9, 04:22 UTC
Sep 8, 2017

No incidents reported.