CloudSigma
All Systems Operational
Zurich Cloud ? Operational
Miami Cloud ? Operational
San Jose Cloud ? Operational
Washington DC Cloud ? Operational
Hawaii Cloud ? Operational
Perth Cloud ? Operational
Manila Cloud ? Operational
Warsaw Cloud ? Operational
Frankfurt Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
www.cloudsigma.com (uptime)
Fetching
Past Incidents
Mar 26, 2017

No incidents reported today.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Completed - CloudSigma would like to inform you that the upgrade of our storage controller firmware in Melbourne is completed.

All support activities were conducted under direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The actual maintenance took 2 hours in total. All VMs were up and running for the duration of the maintenance. It is possible to find logs about delayed IO operations in the OS which is the only expected impact. If you have observed any issues, please power-cycle the VM through the web console, and if necessary, run a file system check. You are also welcome to contact our support team via live chat or email support@cloudsigma.com.

Please accept our sincere apologies for any inconvenience caused.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 21, 18:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to upgrade the firmware of our storage controller in Melbourne.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
The actual maintenance is expected to take no longer than 1 hour in total. All VMs will remain up and running, with a slight chance of delayed IO operations for the duration of the maintenance. If you notice any issues, please power-cycle the VM through the web console, and if necessary, run a file system check. You are also welcome to contact our support team via live chat or email support@cloudsigma.com.

Please accept our sincere apologies for any inconvenience caused.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Mar 20, 15:23 UTC
Completed - CloudSigma would like to inform you that the scheduled network maintenance in our Warsaw cloud is completed.

DURATION:
The maintenance works took around 1 hour.
All maintenance activities were conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
The maintenance was non-service affecting and there was no impact.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://waw.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Mar 21, 16:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are scheduling a network maintenance in our Warsaw cloud.

DURATION:
The maintenance works are expected to take around 1 hour.
All maintenance activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.

IMPACT:
The maintenance will be non service affecting and no impact is expected

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://waw.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Mar 14, 17:50 UTC
Update - CloudSigma would like to inform you that there was no impact on customer Virtual machines, cloud infrastructure or compute hosts from Winter Storm Stella.
Mar 21, 13:17 UTC
Completed - Winter Storm Stella has went uneventful for the WDC data center.
Mar 21, 13:15 UTC
Scheduled - Dear WDC Customers

Due the current weather conditions in New York City and the better part of of the tri-state area, a blizzard warning has been issued beginning at midnight Tuesday (2017-03-14), as 18 inches of snow is anticipated around Winter Storm Stella.

We have been informed by our datacenter operator in Washington (WDC) that they are duly prepared to meet issues pertaining to the winter storm. In the event of power outages there is equipment in place to sustain uninterrupted operation of all systems. Additional personnel is also deployed in case on-site hands are required to address issues caused by the current weather conditions.

In light of the above, please be aware of the possibility for unscheduled maintenance works necessitated by the extreme weather. Should that be the case, our colleagues are ready to address them immediately in order to minimize a possible downtime for our services.



Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://wdc.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Mar 13, 16:50 UTC
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Completed - CloudSigma would like to inform you that the planned scheduled maintenance of our API server in Miami is completed. The actual maintenance took 60 minutes in total. During this time the API and the Webapp was not accessible for a total of about 15 minutes.

All support activities were conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers was not able to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also short interruption on the web interface (UI) have occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mia.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Mar 16, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our API server in Miami . The actual maintenance is expected to take no longer than 60 minutes in total. During this time the API and the Webapp may be not accessible for a total of about 15 minutes.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also short interruption on the web interface (UI) may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://mia.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Mar 13, 15:36 UTC
Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - The degraded performance issue we experienced earlier is now resolved.
No customer data was affected during the incident. All services are restored to normal operation.
Mar 13, 14:42 UTC
Investigating - CloudSigma would like to inform you that we experience degraded performance in our Perth location. The issue is caused by delayed IO operations. Our operations team is working on the issue and they will do their best to resolve it as fast as possible.
Mar 13, 13:46 UTC
Mar 12, 2017

No incidents reported.