CloudSigma
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:26 UTC
Scheduled - CloudSigma would like to inform you that the scheduled host maintenance is postponed with 7 days for 2017-10-24.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 UTC
Scheduled - CloudSigma would like to inform you that the 7 days free Trial is temporary disabled in our Zurich cloud location, due to a planned host maintenance.
Zurich Cloud   ? Operational
Miami Cloud   ? Operational
San Jose Cloud   ? Operational
Washington DC Cloud   ? Operational
Hawaii Cloud   ? Operational
Perth Cloud   ? Operational
Manila Cloud   ? Operational
Warsaw Cloud   ? Operational
Frankfurt Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017
Completed - CloudSigma would like to inform you that the 7 days free Trial is enabled again in our Manila cloud location. The planned compute host maintenance was completed successfully.
Oct 20, 14:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 UTC
Scheduled - CloudSigma would like to inform you that the 7 days free Trial is temporary disabled in our Manila cloud location, due to a planned host maintenance.
Oct 11, 15:29 UTC
Completed - CloudSigma would like to inform you that the 7 days free Trial is enabled again in our Perth cloud location. The planned compute host maintenance was completed successfully.
Oct 20, 13:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 UTC
Scheduled - CloudSigma would like to inform you that the 7 days free Trial is temporary disabled in our Perth cloud location, due to a planned host maintenance.
Oct 10, 15:45 UTC
Oct 19, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance is completed successfully.
Oct 19, 20:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:59 UTC
Scheduled - CloudSigma would like to inform you that the 7 days free Trial is temporary disabled in our Washington cloud location, due to a planned host maintenance.
Oct 13, 21:31 UTC
Oct 18, 2017
Completed - CloudSigma would like to inform you that the planned scheduled maintenance of our API server in Zurich is completed. The actual maintenance took 20 minutes in total. During that time, there were no interruptions monitored.

All support activities were conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There was no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
Oct 18, 19:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to carry out a scheduled maintenance of our API server. The actual works are expected to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also a brief interruption on the web interface may occur.
Oct 11, 14:47 UTC
Oct 17, 2017
Resolved - Dear Customers,

CloudSigma would like to inform you that all the compute hosts are available and fully operational. We would like to apologize for the
inconvenience caused.
Oct 17, 17:06 UTC
Investigating - CloudSigma would like to inform you that currently we are experiencing an issue with several of our compute hosts in the San Jose cloud location. However the started machines are running, but they can not be temporary accessed. Our administrators are working to resolve it as soon as possible.
Oct 17, 15:49 UTC
Oct 16, 2017
Completed - CloudSigma would like to inform you that the planned Router Decommission is completed successfully with no service interruption monitored.
Oct 16, 20:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 UTC
Scheduled - Dear Valued Customer,

You are receiving this email in order to inform you of a planned maintenance we will be performing.

Location : Zurich

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to do scheduled maintenance of one of our routers. The actual change is scheduled to take no longer than 30 minutes in total.

All support activities will be conducted under the direct supervision of CloudSigma’s ops staff.

IMPACT:

Some Virtual Servers might experience intermittent packet loss for about 5 minutes.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Oct 10, 12:36 UTC
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017
Completed - CloudSigma would like to inform you that the scheduled maintenance of our Storage Cluster in Zurich is completed. This maintenance aimed to upgrade the underlying system of our clustered storage to a newer version.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works were performed in 2 Stages and each one took around 15 hours in total. During this time frame there was no impact on already existing customers’ virtual machines, hosts, network accessibility, nor any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.

If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Oct 8, 14:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Zurich. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to be performed in 2 Stages and each one will take around 15 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 15, 20:41 UTC
Resolved - CloudSigma is happy to inform you that the issue that we have experienced was identified as API issue and is now resolved.
Oct 8, 13:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:37 UTC
Investigating - CloudSigma would like to inform you that we are experiencing an issue with the API at the moment.
IMPACT:
During the maintenance some customers might be unable to reach the UI and some API calls might fail. Anyway there is no impact on customers running virtual machines, drives, network and or any other services.
Oct 8, 09:51 UTC
Completed - CloudSigma would like to inform you that the planned Stage 1 maintenance on the Storage cluster in our Zurich cloud location is completed.
Oct 8, 01:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Storage Cluster in Zurich. This maintenance aims to upgrade the underlying system of our clustered storage to new version.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
The maintenance works are expected to be performed in 2 Stages and each one will take around 15 hours in total. During this time frame no impact is expected on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Sep 15, 20:41 UTC
Oct 7, 2017
Resolved - CloudSigma is happy to inform you that the issue that we have experienced was identified as certificate issue and is now resolved.
Oct 7, 15:46 UTC
Investigating - CloudSigma would like to inform you of a network problem we are currently experiencing in our Zurich Cloud location.

Our System Administrators are working on it and we will update you in a timely manner.
Oct 7, 14:46 UTC
Resolved - CloudSigma would like to inform you that we have experienced a significant DDoS attack which targeted our Zurich cloud location. Our operations team acted immediately and worked on the elimination of the attack and the blackholing of the perpetrator. The issue is now resolved but during the above mentioned time window you may have experienced difficulties accessing virtual machines within the Zurich cloud.
Oct 7, 14:37 UTC
Update - CloudSigma would like to inform you that we have experienced a significant DDoS attack which targeted our Zurich cloud location. Our operations team acted immediately and worked on the elimination of the attack and the blackholing of the perpetrator. The issue is now resolved but during the above mentioned time window you may have experienced difficulties accessing virtual machines within the Zurich cloud.
Oct 7, 14:37 UTC
Investigating - CloudSigma would like to inform you of a network problem we are currently experiencing in our Zurich Cloud location.

Our System Administrators are working on it and we will update you in a timely manner.
Oct 7, 14:19 UTC
Oct 6, 2017

No incidents reported.