CloudSigma
All Systems Operational
Zurich Cloud   ? Operational
Miami Cloud   ? Operational
San Jose Cloud   ? Operational
Washington DC Cloud   ? Operational
Hawaii Cloud   ? Operational
Perth Cloud   ? Operational
Manila Cloud   ? Operational
Warsaw Cloud   ? Operational
Frankfurt Cloud   ? Operational
Saudi Arabia Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Completed - We are pleased to inform you that the maintenance has been completed earlier than expected.
Nov 14, 00:01 UTC
Update - The maintenance works are now extended with 2 hours and are expected to conclude around 01:00 UTC on 2018-11-14
Nov 13, 23:04 UTC
Update - The maintenance works are now extended with 2 hours and are expected to conclude around 23:00 UTC on 2018-11-13.
Nov 13, 21:19 UTC
Update - The maintenance works are now extended with 2 hours and are expected to conclude around 21:00 UTC on 2018-11-13.
Nov 13, 19:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do an emergency maintenance of our API server in Zurich. The actual maintenance is scheduled to take no longer than 60 minutes in total. During this time the API and the Webapp may not be accessible intermittently.

All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also, the state of the machines might become unavailable for a few minutes and short interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Nov 13, 15:27 UTC
Nov 12, 2018
Completed - CloudSigma would like to inform you that the hardware upgrade of our storage cluster in the Zurich cloud location is completed.
Nov 12, 21:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Zurich cloud location. The maintenance aims to upgrade the capacity of the storage in the data center. All scheduled tasks are expected to take around 7 days in total.

All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Oct 30, 17:44 UTC
Resolved - CloudSigma would like to inform you that the issue with API degraded performance is resolved. There was no impact on customers running virtual machines, drives, network or any other services.
Nov 12, 19:39 UTC
Identified - CloudSigma would like to inform you that we are experiencing API degraded performance at the moment.

Some customers might be unable to reach the UI and some API calls might fail. There is no impact on customers running virtual machines, drives, network and or any other services.
Nov 12, 19:26 UTC
Completed - CloudSigma would like to inform you that the performed switch replacement in our Zurich cloud location is completed successfully.
Nov 12, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:00 UTC
Scheduled - CloudSigma would like to inform you that we will be performing a scheduled switch replacement in our Zurich cloud location.

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
The maintenance will take no longer than 60 minutes in total. The works entail copying over the configuration and moving all cables from the old switch to the new one. During this maintenance, the traffic will be rerouted therefore no impact is expected for any running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Nov 8, 16:29 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - The networking issues in our Zurich cloud location have been resolved. Connectivity is now restored to normal.
Nov 9, 21:13 UTC
Identified - The issue has been identified and our administrators are working to resolve it.
Nov 9, 20:44 UTC
Update - We are continuing to investigate this issue.
Nov 9, 20:19 UTC
Investigating - We are currently investigating issues with the Zurich cloud network.
Packet loss is being observed. Our networking engineers are investigating.
We will post updates here in a timely manner.
Nov 9, 20:18 UTC
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.