CloudSigma
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 14:30 UTC
Scheduled - CloudSigma would like to inform you that the 7 days free trial option is temporary disabled for our Washington DC due to planned host maintenance.
Zurich Cloud   ? Operational
Miami Cloud   ? Operational
San Jose Cloud   ? Operational
Washington DC Cloud   ? Operational
Hawaii Cloud   ? Operational
Perth Cloud   ? Operational
Manila Cloud   ? Operational
Warsaw Cloud   ? Operational
Frankfurt Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CloudSigma would like to inform you that we are going to perform a planned maintenance of our website.

Impact:
During the maintenance, the site might become unavailable for few minutes. The works will have no impact on our customers accounts and accessibility, it is related to www.cloudsigma.com only. Please excuse us for the caused inconvenience.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted on Jan 22, 14:46 UTC
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018
Resolved - CloudSigma would like to inform you that our website is working as expected and the root cause has been determined by our administrators.
Jan 20, 16:52 UTC
Investigating - CloudSigma would like to inform you that our website experiences technical difficulties and it is not functioning at the moment. Our administrators work to determine the root cause of the issue.
Jan 20, 16:51 UTC
Resolved - CloudSigma would like to inform you, that the issue is resolved and the API is working again.
Jan 20, 05:08 UTC
Investigating - CloudSigma would like to inform you that we are experiencing API degraded performance at the moment. Some customers might be unable to reach the UI and some API calls might fail. There is no impact on customers running virtual machines, drives, network and or any other services.
Jan 20, 04:13 UTC
Jan 19, 2018
Completed - CloudSigma would like to inform you that we have performed a scheduled maintenance of our Network infrastructure in Honolulu. More precisely, we worked on BGP policies configuration and performance tuning.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance there were some brief moments when network traffic re-routing have occurred. The actual maintenance took no longer than 1 hour in total.
Jan 19, 10:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Network infrastructure in Honolulu. More precisely, we will work on BGP policies configuration and performance tuning.
All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT:
During the maintenance there may be some brief moments when network traffic re-routing could occur. The actual maintenance is scheduled to take no longer than 3 hours in total.
Jan 17, 15:35 UTC
Jan 18, 2018
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API Server in Melbourne is completed successfully. The actual maintenance took 7 hours in total.


All support activities were conducted under the direct supervision of CloudSigma’s devops staff.


IMPACT:

There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes.


While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:

If you have any questions in regards to this email, please contact our support department via our live chat at http://mel.cloudsigma.com/ui and/or email support@cloudsigma.com
Jan 18, 16:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API Server in Melbourne. The actual maintenance is scheduled to take no longer than 1 hour in total.
All support activities will be conducted under the direct supervision of CloudSigma’s devops staff.
IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also short interruption on the web interface may occur.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at http://mel.cloudsigma.com/ui and/or email support@cloudsigma.com
Jan 12, 16:35 UTC
Completed - CloudSigma would like to inform you that the planned scheduled maintenance of our Storage Cluster in Washington DC location is completed . This maintenance was aimed to upgrade the underlying system of our clustered storage to a new version and expand the storage capacity of the cluster.
All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT:
The maintenance works took 1 hour in total. There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jan 18, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 UTC
Scheduled - ***
ANNOUNCEMENT:
CloudSigma would like to inform you that we are planning to conduct a scheduled maintenance of our Storage Cluster in Washington. This maintenance aims to upgrade the underlying system of our clustered storage to a new version and also expand the storage capacity of the cluster;
IMPACT:
The maintenance works are expected to take around 1 hour in total. No impact is expected for already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Jan 11, 20:00 UTC
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Completed - The scheduled maintenance is completed successfully.
Jan 14, 06:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 UTC
Scheduled - CloudSigma would like to inform you that our main internet service provider in Zurich cloud location is planning to perform a scheduled maintenance of their infrastructure. The actual maintenance is scheduled to take no longer than seven hours in total. During this time frame the traffic will be rerouted through the other lines. Anyway our customers might experience higher network latency to their Virtual machines due to the nature of the networking update.
All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT:
During this time frame the traffic will be rerouted through the other lines. Anyway our customers might experience higher network latency to their Virtual machines, there will be no impact on running virtual machines, hosts, private network accessibility and/or any other running services.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://zrh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 9, 15:43 UTC
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - CloudSigma would like to inform you that the planned Network maintenance in Honolulu location is completed.
Jan 10, 03:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled maintenance of our Network infrastructure in Honolulu. One of our upstream Internet Service Providers will be performing network maintenance on December 14, 2017 03:00 AM HST to 06:00 AM HST.

The maintenance works will be carried out in 2 stages. Stage 2 will be carried out on January 09, 2018 03:00 AM HST to 06:00 AM HST.


All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
Our infrastructure uses multiple ISPs for network redundancy. Please note that there may be a brief disruption of Internet connectivity while traffic is automatically rerouted within the network infrastructure.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Dec 8, 21:48 UTC
Jan 9, 2018
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server is completed. The actual change took no longer than 1 hour in total.
All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT:
There was no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers were be able to perform any calls to the API, directly or through the web interface (panel). Also a brief interruption on the web interface occurred.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://waw.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jan 9, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our API server. The actual change is scheduled to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance customers will not be able to perform any calls to the API, directly or through the web interface (panel). Also a brief interruption on the web interface may occur.
Jan 2, 17:03 UTC
Completed - CloudSigma would like to inform you that the emergency replacement of SSD drives of our Storage Cluster, was completed successfully. The actual change took 90 minutes in total.
All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT:
There was no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jan 9, 15:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 14:01 UTC
Scheduled - CloudSigma would like to inform you that we will perform an emergency maintenance of our Storage Cluster, replacing some of the SSD drives. The actual change is scheduled to take 2 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing customer’s virtual machines, hosts, network accessibility and/or any other running services.
Jan 8, 19:43 UTC