[HNL] 2019-05-29 Network Maintenance
Scheduled Maintenance Report for CloudSigma
Completed
CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Honolulu, performed the network maintenance successfully. The actual work took 1 hour.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was a brief interruption of the network connectivity during the maintenance for abut 2 minutes, which was observed as packet loss for running VMs. The traffic was automatically re-routed through our backup provider. A brief interruption on the web interface occurred.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://hnl.cloudsigma.com/ui/# and/or email support@cloudsigma.com
Posted 20 days ago. May 29, 2019 - 14:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 21 days ago. May 29, 2019 - 10:01 UTC
Scheduled
CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Honolulu, will be performing network maintenance. The actual work is scheduled to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There may be a brief interruption of the network connectivity during the maintenance up to 2 minutes, which may be observed as packet loss for running VMs. The traffic will be automatically re-routed through our backup provider. A brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted 23 days ago. May 26, 2019 - 23:50 UTC
This scheduled maintenance affected: Hawaii Cloud.