Cloudsigma would like to inform you that the chat widget maintenance completed successfully. During that time there was several brief disruptions in widget functionality on 2017-05-04 around 00:10 UTC. Since then the chat widget functions as expected and no other disruptions was noticed.
Posted Jun 06, 2017 - 10:28 UTC
Scheduled
At the beginning of the 12-hour period, customers will experience unavailability of both the chat widget and dashboard for several minutes. Subsequently, the service is expected to remain available throughout the remainder of the maintenance window.
Best case scenario: After the initial unavailability of the chat widget and the chat dashboard, the environment is expected to remain stable. Customers may experience minor disruptions, including brief agent logouts and chat disconnects which can be remedied with a refresh.
Worst case scenario: After the initial unavailability of the chat widget and the chat dashboard, agents could be disconnected for shorter spans during the entire duration of the maintenance window. Also, closed chats will not reconnect automatically and in progress chats might be lost.
For real-time updates on service status, please follow Zendesk Chat on our Status Page or Twitter We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at chat@zendesk.com. We apologize for any inconvenience this may cause.