CloudSigma would like to inform you that due to the recent issues with the core switches of the network infrastructure, we have performed an upgrade which will solve the stability issues seen recently. It included software upgrades.
All support activities were conducted under the direct supervision of CloudSigma’s operations staff.
IMPACT:
The Switches Software Upgrade took 10 minutes in total. During the maintenance the following actions were applied:
(1) Prepared the switches for upgrade
(2) Paused the VMs in order to prevent kernel panic
(3) Ran the upgrade
(4) Brought VMs back from pause
These actions should prevent data corruption and minimized the downtime. Nevertheless, we recommend that you double check on your end to verify that everything is running as it should. If you notice any issues with your OS, please power cycle the MV if the issue still persist please contact our support department via live chat and/or email support@cloudsigma.com.
Please accept our sincere apologies for the caused inconveniences.
Thank you for your understanding.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted Feb 10, 2014 - 09:16 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 10, 2014 - 09:00 UTC
Scheduled
CloudSigma would like to inform you that due to the recent issues with the core switches of the network infrastructure, we will be performing an upgrade which will solve the stability issues seen recently. It includes software upgrades. Also we've been developing and testing different scenarios in order to minimize/prevent any service disruptions. After the tests we've found that the lowest risk and fastest execution to upgrade is:
(1) Prepare the switches for upgrade
(2) Pause the VMs in order to prevent kernel panic
(3) Run the upgrade
(4) Bring VMs back from pause
This will prevent data corruption and will minimize the downtime, which will be a maximum of 10 minutes.
All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.
IMPACT:
During the maintenance some VMs will be paused for a maximum of 10 minutes but it is anticipated that it will solve the stability issues seen recently.