CloudSigma would like to inform you that we are planning to replace one of our storage hosts, due to the instabilities you have experienced in the last week. We do not trust the hardware of the storage host in question and our policy is to replace any hardware we do not trust and retire such hardware entirely.
The actual procedure is scheduled to take no longer than 15 minutes in total per drive, which we will perform during the one hour.
The procedure consists of making a snapshot of the storage from the current host to the new host, integrity checking the snapshot, point VMs connection to attached drives to the new host. Several backup plans for the operation are in place including a physical swap of drives.
The activities will be conducted under the direct supervision of CloudSigma’s IT operations- and development staff with additional support staff.
During the maintenance for about 15 minutes some customer’s virtual machines will be stopped by our operations staff if the guest OS requires.