SJC, LVS Network outage
Incident Report for CloudSigma
Resolved
Dear Valued Customer,

We would like to inform you that for approximately 20 minutes we have experienced a massive DDoS attack that have affected our SJC and LVS cloud locations.

INCIDENT SUMMARY: Networking outage

Incident Started: 2014-09-19, 14:00 UTC, 07:00 PDT
Incident Ended: 2014-09-19, 14:20 UTC, 07:20 PDT

Location: SJC,LVS

ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we have experienced a significant DDoS attack which targeted our SJC and LVS cloud locations. Our operations team acted immediately and worked on the elimination of the attack and the blackholing of the perpetrator. The issue is now resolved but during the above mentioned time window you may have experienced difficulties accessing virtual machines within the SJC and LVS clouds.


All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
The event has not affected the internal network communication between hosts and storage nodes so customers’ virtual machines should behave as expected.

Please accept our sincere apologies for the caused inconvenience.
Posted Sep 19, 2014 - 15:38 UTC