At the beginning of the 12-hour period, customers will experience unavailability of both the Chat widget and dashboard for several minutes. Subsequently, the service is expected to remain available throughout the remainder of the maintenance window.
Best case scenario: After the initial unavailability of the chat widget and the chat dashboard, the environment is expected to remain stable. Customers may experience minor disruptions, including brief agent logouts and chat disconnects which can be remedied with a refresh.
Worst case scenario: After the initial unavailability of the chat widget and the chat dashboard, agents could be disconnected for shorter spans during the entire duration of the maintenance window. Also, closed chats will not reconnect automatically and in progress chats might be lost.
For real-time updates on service status, please follow Zendesk Chat on our Status Page. We’ll also update this article ( https://chat.zendesk.com/hc/en-us/articles/360001202107
) regularly during the maintenance window. If you have any questions or concerns, please email us at firstname.lastname@example.org
. We apologize for any inconvenience caused.