Cloud Platform Upgrade LVS
Scheduled Maintenance Report for CloudSigma
Completed
CloudSigma would like to inform you that the maintenance upgrade completed successfully. The upgrade will solve the stability issues seen recently. It included software and hardware upgrades. Also we've been developing and testing different scenarios in order to minimize/prevent any service disruptions.

All support activities were conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
The Cloud Platform Upgrade took 120 minutes in total. During the maintenance the following actions were applied:

(1) Prepared the platform for upgrade
(2) Stopped the VMs in order to prevent kernel panic
(3) Ran the upgrade
(4) Brought VMs back from stopped state

These actions should prevent data corruption and minimized the downtime. Nevertheless, we recommend that you double check on your end to verify that everything is running as it should. If you notice any network issues with your OS, please do DHCP release or power cycle the MV if the issue still persist please contact our support department via live chat and/or email support@cloudsigma.com.

Please accept our sincere apologies for the caused inconveniences.

Thank you for your understanding.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted Feb 14, 2014 - 13:09 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 14, 2014 - 11:00 UTC
Update
CloudSigma would like to inform you that the maintenance upgrade was postponed as we did a backup in order to prevent any data loss, which delayed the process. The upgrade will solve the stability issues seen recently. It includes software and hardware upgrades. Also we've been developing and testing different scenarios in order to minimize/prevent any service disruptions.

We are unfortunately unable to provide a longer notice period due to a number of security upgrades which are needed for the protection of client computing.

After the tests we've found that the lowest risk and fastest execution to upgrade is:

(1) Prepare the platform for upgrade
(2) Stop the VMs in order to prevent kernel panic
(3) Run the upgrade
(4) Bring VMs back from stopped state

This will prevent data corruption and will minimize the downtime, which will be a maximum of 90 minutes. We fully appreciate the disruption that any down time can mean for your running services. For critical services please contact your account representative to look at mitigation measures. We anticipate this will be a one-off upgrade to the platform.

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
During the maintenance some VMs will be stopped for a maximum of 90 minutes but it is anticipated that it will solve the stability issues seen recently.

Next Update: 2014-02-14 , 13:00 UTC; 05:00 PST

Please accept our sincere apologies for the caused inconveniences.

Thank you for your understanding.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted Feb 12, 2014 - 10:29 UTC
Scheduled
CloudSigma would like to inform you that due to the recent issues with the Cloud Platform, we will be performing an upgrade which will solve the stability issues seen recently. It includes software and hardware upgrades. Also we've been developing and testing different scenarios in order to minimize/prevent any service disruptions.

We are unfortunately unable to provide a longer notice period due to a number of security upgrades which are needed for the protection of client computing.

After the tests we've found that the lowest risk and fastest execution to upgrade is:

(1) Prepare the platform for upgrade
(2) Stop the VMs in order to prevent kernel panic
(3) Run the upgrade
(4) Bring VMs back from stopped state

This will prevent data corruption and will minimize the downtime, which will be a maximum of 90 minutes. We fully appreciate the disruption that any down time can mean for your running services. For critical services please contact your account representative to look at mitigation measures. We anticipate this will be a one-off upgrade to the platform.

All support activities will be conducted under the direct supervision of CloudSigma’s operations staff.

IMPACT:
During the maintenance some VMs will be stopped for a maximum of 90 minutes but it is anticipated that it will solve the stability issues seen recently.

Next Update: 2014-02-12 , 13:00 UTC; 05:00 PST

Please accept our sincere apologies for the caused inconveniences.

Thank you for your understanding.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Posted Feb 11, 2014 - 09:29 UTC